Allen Chevrolet Cadillac

Very courteous Chris was very helpful your courtesy driver was very kind fix my Air conditioning very quickly especially the 90° weather thank you very much driver was very kind fix my Air conditioning very quickly especially the 90° weather thank you very much More

I expected a shuttle driver to assist me in Going home He left dealership before 4 pm. I was stranded at service department because I couldn’t pay for repairs, debit card had a limit. I just needed a He left dealership before 4 pm. I was stranded at service department because I couldn’t pay for repairs, debit card had a limit. I just needed a ride home to get my checkbook or go to nearest ATM. NOT ONE PERSON OFFERED ANY ASSISTANCE. Luckily, I was able to find someone to take me home. More

we had a very nice experience. victoria was very nice and most of all, very patient with my father. took her time, didn’t rush him and explained everything beautifully. dan (who finalized their financials) w most of all, very patient with my father. took her time, didn’t rush him and explained everything beautifully. dan (who finalized their financials) was very nice as well. patient and explained everything really well. seamless service. we’ve been happy so far. More

Craig helped me even while he was on vacation. Along with the everyone else. Made my buying experience easy got me cheaper rates also 👍👍 Thanks. the everyone else. Made my buying experience easy got me cheaper rates also 👍👍 Thanks. More

We took our Chevy Traverse in for repairs. We had been going to another dealer but came to feel we were being mishandled. Allen C and C took exceptionally great care of us and for a very good price. We fi going to another dealer but came to feel we were being mishandled. Allen C and C took exceptionally great care of us and for a very good price. We find all the people at Allen are great. We highly recommend Allen C and C for sales, leasing, service, etc. More

Service manager was awesome. Arranged for an inspection and repaired the issue the same day. Provided me with a ride back to my campsite, and brought me back to the dealership when the work was completed. and repaired the issue the same day. Provided me with a ride back to my campsite, and brought me back to the dealership when the work was completed. When the GM parts were found to be a 2 week wait, he researched and offered aftermarket parts from a local parts store. Got me back on my camping schedule with minimal impact. Way to go service department! More

Overall experience was great. Everyone was courteous and I was in and out in a short time getting my oil changed in my Chevy traverse!! I was in and out in a short time getting my oil changed in my Chevy traverse!! More

We took our XT4 back for its first service. We were very well cared for and handled quickly. We were so well treated we took our Traverse there also. Excellent people make this ab excellent dealership well cared for and handled quickly. We were so well treated we took our Traverse there also. Excellent people make this ab excellent dealership More

The service department and mechanics had my car for half day only .that was a great deal thay are always very friendly.got my car back a no issues thank you. day only .that was a great deal thay are always very friendly.got my car back a no issues thank you. More

On Monday 6/29, my husband called to schedule a service appt for our new-to-us Chevy Silverado with Tim for Friday 7/3 at 730am. We had just bought the vehicle from Bill Crispin 2 weeks prior and noticed o appt for our new-to-us Chevy Silverado with Tim for Friday 7/3 at 730am. We had just bought the vehicle from Bill Crispin 2 weeks prior and noticed our speakers rattled. We did not buy from Allen Chevrolet because we were uninterested in their selection of trucks. Our truck, at the time, was under bumper to bumper warranty until the following day, considering we had a trip planned that would put us over mileage. Cool, that’s why we brought the truck in while still under warranty. My husband arrived and Tim listened to our speaker for 10 seconds and said “I don’t mean to sound like a jerk, but take it back to Bill Crispin where you bought it. They might fix it.” Okay, why did you even schedule us an appointment and waste our time? Absolutely unprofessional. Not to mention, Bill Crispin is located an hour away. We are Monroe locals and were planning on using Allen chevy for the lifetime of our truck. We will absolutely not ever use Allen Chevrolet nor recommend them to even a worst enemy. It took me 5 consecutive calls to reach Tim that day because I was panicked that our truck would no longer be under warranty if not serviced that day. I kept getting his voicemail every time I called so I put my male coworker on the phone to see if he could reach Tim. My coworker was immediately connected with Tim. Either Tim was dodging my calls or Tim is displaying characteristics of Sexism. I will let you decide. Tim only took responsibility for poor service once I asked him to apologize and reassured me he will look into our matter and get back with us to see if the speaker is covered. No one called me. I had to personally call for an update. I mean???? I filed a formal complaint with Chevy for awful customer service. TWICE. Tim stoddard in sales followed up with me and was WONDERFUL. Thought this circus was turning around however, Tim referred me to Mr. John Allen himself. John Allen called, accused me of threatening him because I said if this is not covered for some reason at this point, he needs to make it right and pay for it anyways due to the massive mistreatment and inconvenience or I will blow up with reviews. I guess that’s considered a threat these days? Laughable. Whenever I asked Allen a direct question and he replied “I understand your concern” instead of owning the mistake and answering my warranted concerns. When I asked him why my male co-worker was connected with Tim immediately and I was not he replied: “Our phones do not ring pink or blue.” Classy. I’m not an idiot Mr. Allen. I am an educated, professional woman. Good thing I will be taking my business to Dave White Chevrolet in Toledo Ohio, who asked me to come in ASAP and reassured me they would cover whatever cost. Save your time and money and DO NOT go to Allen Chevrolet located on Monroe St in Monroe MI. Happy to answer any questions management has about my experience, IF and WHEN they even care to follow through on ONE promise. Senior advisors with Chevy are now in contact with me about this absolute train wreck. More