Allen Chevrolet Cadillac

I Received a post card from Allen Chevy with an invitation for service for a Chevrolet recall . I called and Waited 15 days for an appointment. I Dropped the car off on Wednesday the 15th…I Never r invitation for service for a Chevrolet recall . I called and Waited 15 days for an appointment. I Dropped the car off on Wednesday the 15th…I Never received an updated service status call I called service 6 hours after drop off & got voicemail. Called after 7 hours i was told I would get a call back. One hour later I was called and told none of the 3 items I asked for Had been done… no explanation was given…. I was told I could pickup the car. They pressured me to make another appointment to complete the work. I was never told why the work was not completed the first time. Very unprofessional … I will never take my car to Allen ever again. I have shared my Experience will friends and family. I am recently retired after working 30 years in sales and service for a major heavy truck dealership. I have NEVER seen this level of clueless incompetence . Sorry Allen you have lost me as a customer. More

Friendly staff was right on time with my appointment great waiting room was ready in the time they told me Second time there This is my new dealership for sure great waiting room was ready in the time they told me Second time there This is my new dealership for sure More

I didn’t have a good experience with this dealership! My lease I think is a lemon! My lease I think is a lemon! More

I was beyond happy with the service at Allen Chevrolet… Starting with Brian the service person to the workmen ship and quality of service that I received. This is one of the best dealerships I’ve been to Starting with Brian the service person to the workmen ship and quality of service that I received. This is one of the best dealerships I’ve been to in a long time I had a terrible experience with Les Stanford Chevrolet and would never go back again to that dealership! It is great to see awesome and top quality customer Service !!!!! I would recommend and when I purchase a new Cadillac I will definitely be giving my business to Allen Chevrolet More

Received great service. Very quick and efficient. Every one was super friendly and answered any questions I had. Thank you. Very quick and efficient. Every one was super friendly and answered any questions I had. Thank you. More

Service was excellent . The dealership service person was very easy to talk to and very understanding of our needs. Vehicle was completed as promised! The dealership service person was very easy to talk to and very understanding of our needs. Vehicle was completed as promised! More

Worked with me to get the best deal possible. Made the process quick while still explaining the details! Made the process quick while still explaining the details! More

They were Kind thorough and friendly. In a similar situation I would use them again. In a similar situation I would use them again. More

Joe was great. I loved that he stayed late to make sure I was happy with my purchase. I loved that he stayed late to make sure I was happy with my purchase. More

Horrible service, couldn't find my car issue, I took it to another dealer and they found it within the hour to another dealer and they found it within the hour More