Allen Chevrolet Cadillac

Decided to buy my leased 2017 chev traverse. Mark Williams was very helpful and made the process very easy. All paper work taken care in one visit. Always receive good service at Allen Chef not matte Williams was very helpful and made the process very easy. All paper work taken care in one visit. Always receive good service at Allen Chef not matter if it's for buying a new car/lease, maintenance or service. More

This dealership sold me a car before confirming financing. Sold me a car with damaged parts that were requested to be repaired BEFORE purchase. This dealership then took a month and a week (38 day financing. Sold me a car with damaged parts that were requested to be repaired BEFORE purchase. This dealership then took a month and a week (38 days) to repair a rattle in the car that was the main concern brought up during purchase. Got the car back after this and had the radio screen fail inside my Cadillac ATS from 2017. Tim S. is one of the worst customer service representatives with any level of communication and even after all this, i had to fix the rattle myself! The sales guy I had (Brian i think was his name) promised the repairs before purchase as well as promised not to spam my email address yet both remained untrue. Not only will i see to it that i never make a purchase with Allen Chevrolet Cadillac but i will see to it that no one i know carries that business with them. The absolute mess that i went though to buy a car here from getting yelled at by finance department when the screwed up my financing and made me come back to refile for new financing to the car itself where even after the repairs were "done" i still had to go back to have parts clipped back in and had to re-snap in all the interior dash clips as well as come back to have the entire plastic under hood assembly re attached to the car as it must have been forgotten. I am guessing this place like many has enough good reviews to have mine be a wash but if i can offer any advice... travel out of Monroe area to a different Cadillac dealership. Keith my service tech was always kind and understanding. Though he was always helpful he was at the mercy of his co-workers and management. Emily was also helpful as when my car purchase wasn't registered with the SOS office she assisted in getting that corrected within an hour. More

I worked with Danielle Sindel via email as she looked (at first) for a used vehicle that met my criteria. She kept me informed almost daily of cars that came into her dealership. I ended up buying a new vehi first) for a used vehicle that met my criteria. She kept me informed almost daily of cars that came into her dealership. I ended up buying a new vehicle and am very pleased..The vehicle was delivered to my home..I appreciated not having to go to dealership during the time of Covid. More

Very good service and great value. I have been to many of the Chevrolet dealers in southeast Michigan and by far Allen was the best experience. Highly recommend the Chevrolet dealers in southeast Michigan and by far Allen was the best experience. Highly recommend More

On a trip 7 hours from home..traverse 2013 had an issue engine lost 50% power..went to allens..fixed it fast. Great service. Thanks engine lost 50% power..went to allens..fixed it fast. Great service. Thanks More

I just moved to the area about a year ago. I love Allen Chevrolet. From the people at the oil change to the service people or even the sales people, all have been professional and courteous. Highly recomm Chevrolet. From the people at the oil change to the service people or even the sales people, all have been professional and courteous. Highly recommend. More

I came into service department for my oil change that was due !! So happy with their promptness in getting me into their service department on that day ! due !! So happy with their promptness in getting me into their service department on that day ! More

This Dealer is Costumer oriented. Is performing Excellent work based on high level of etics and always has a positive attitude. I will recommended to everyone interested in dealing with high level professi work based on high level of etics and always has a positive attitude. I will recommended to everyone interested in dealing with high level professionals in the field of automotive sells and service. More

Service is Excellent! After i purchased my vehicle, i was so impressed that i talked my fiancé into getting her vehicle here also., everyone is courteous and polite and i truly feel that they are there to he so impressed that i talked my fiancé into getting her vehicle here also., everyone is courteous and polite and i truly feel that they are there to help you when you need it. Will recommend this dealership to every one i know looking to purchase a used, new or leased vehicle. I recently brought my vehicle in for an oil change on a a Sat morning and the service there was exceptional. I will never get my oil changed again anywhere else. Fast., thorough., knowledgeable, friendly., and polite! More

I can always count on the quick service to get me in and out. They are efficient and personable. A great job at a great service! out. They are efficient and personable. A great job at a great service! More