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Allen Chevrolet Cadillac

Monroe, MI

4.3
1,840 Reviews
We are your Monroe Cadillac dealership serving Toledo Cadillac drivers. At Allen Chevrolet Cadillac, our commitment is to our customers and the community. We strive to exceed your expectations by delivering outstanding customer service and satisfaction while helping support the Monroe community.
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15180 South Dixie Hwy

Monroe, MI

48161

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Showing 1,840 reviews

December 01, 2020

Wow thanks for the picture! I have bought many trucks from craig and I think this one will be the best one yet. He was very patient with me as I switched trucks a few times these last couple months but More

by RogerRoger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Sauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nolan Kinchsular
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2020 -

Allen Chevrolet Cadillac responded

Roger, Thank you for your 5-Star review and congratulations on your new truck. It is awesome to hear that Craig provided you with a great experience. We hope that we can be of assistance again soon. Sincerely, John Allen, GM

November 30, 2020

I've always went to Allen Chevy for all my cars and their needs and I'll contuine to do so. Thanks for the great experience More

by FREDZURCHER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Sauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Stoddard, Keith Cousino, Danny Ruiz, Emily Roe, Danielle Sindel
Dec 01, 2020 -

Allen Chevrolet Cadillac responded

Thank you for choosing Allen Chevy Cadillac for all of your car needs. Your loyalty and trust are appreciated and we look forward to serving you again soon. Best, John Allen, GM

November 30, 2020

The individuals I've dealt with were very kind with communication. Although, my request in several occasions where to obtain my gas cap key, and unfortunately I never did. Because it was in a weekend More

by MANIOLEILANI
Recommend Dealer
No
Employees Worked With
Mike Johnson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2020 -

Allen Chevrolet Cadillac responded

Thank you so much for sharing you feedback. We apologize for the inconvenience. Unfortunately on weekends, our body shop is closed and sales does not have access to vehicles in the shop due to security reasons. The vehicle was totaled and the insurance company had the vehicle towed the following Monday before we could gain access to the gas cap key, which unfortunately is not something that we can control. Please let us know if we can do anything to help. Thank you! Sincerely, John Allen, GM

November 29, 2020

I had a great experience when i went to get my oil changed. Didn’t take too long and I was out of there in no time. I was recommended here by Josh Kimbrell. More

by LBATHGATE1211
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Kimbrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Allen Chevrolet Cadillac responded

Thank you for the 5-Star rating for Josh and for choosing Allen Chevrolet Cadillac to address your service needs. We look forward to providing you with 5-Star service again down the road. Sincerely, John Allen, GM

November 28, 2020

I had a pleasant visit. Things were done in a timely manner, the overall experience was great, and I left the shop satisfied. Thank you More

by ANNIEE1233
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Williams
Nov 30, 2020 -

Allen Chevrolet Cadillac responded

Thank you for choosing Allen Chevrolet Cadillac Annie. We are glad that we could be of service and provide you with a great overall experience. We hope to see you again down the road. Have a great week! Best- John Allen, GM

November 28, 2020

I’ve always had great service at Allen Chevrolet. I go for every oil change there also. They are fast and efficient and clean. Always a job well done. More

by hsstibel
Recommend Dealer
Yes
Employees Worked With
Keith Cousino
Nov 30, 2020 -

Allen Chevrolet Cadillac responded

Thank you for your recent service visit. It's always a pleasure assisting you and we look forward to any future visits. Sincerely, John Allen, GM

November 27, 2020

My name is James, me and my mother have been looking for a nice car for my daughter for a few weeks now. My daughter is a hard working, smart girl who we were trying our best to get her a car she knew she w More

by James Lepard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Williams
Nov 30, 2020 -

Allen Chevrolet Cadillac responded

James, thank you for taking a moment to leave us such honest feedback. We are so thrilled to know that Mark was able to help your daughter find her dream car. It's been an honor assisting you, your mother and daughter and we hope that your daughter's new car serves her for many miles and smiles. Best John Allen, GM

November 26, 2020

Great people here. Even with the pandemic crisis going on around us these guys had patience and professionalism beyond expectations. The whole staff went up and beyond to seal the deal. Even got a follow up More

by MC_SHON
Recommend Dealer
Yes
Employees Worked With
Josh Kimbrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Allen, Josh Wright, Keith Cousino
Nov 30, 2020 -

Allen Chevrolet Cadillac responded

We're pleased to hear that you enjoyed your recent visit with us and that our efforts resonated with you. Thank you for choosing Allen Chevrolet Cadillac, your honest feedback is highly valued and appreciated. Congratulations and we look forward to serving you again soon. Warm Regards- John Allen, GM

November 25, 2020

I will never return to Allen for sales or service. Too many chances given and bad experiences. Lying sales man, rude service manager. Sales man lied about price and then wouldnt speak to me when I got the More

by RLEHR728
Recommend Dealer
No
Employees Worked With
Mark Williams
Nov 30, 2020 -

Allen Chevrolet Cadillac responded

Thank you so much for sharing you feedback. We regret to hear of your dissatisfaction and truly apologize for any inconvenience we may have caused. We hope that your positive experience with Mark will afford us an opportunity to do business with you again in the future. Sincerely, John Allen, GM

November 24, 2020

Happy to have a dealer like Allen close to me thanks for all ways taking care of the problem in a timely manner I really appreciate you More

by Danielgaw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Sutherland , Keith Cousino
Nov 25, 2020 -

Allen Chevrolet Cadillac responded

Thank you Daniel for the great review. It is good to know that we've provided you with an outstanding level of customer service. We hope to work with you again soon. Sincerely, John Allen, General Manager

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