Allen Chevrolet Cadillac

I visited Allen Chevrolet on March 24th and March 25th. I met with a sales rep. (leaving out the name on purpose) and viewed a Yukon XL, Tahoe, and Suburban. After the test drive and talking with the sales I met with a sales rep. (leaving out the name on purpose) and viewed a Yukon XL, Tahoe, and Suburban. After the test drive and talking with the sales rep, I decided to negotiate on the Tahoe and bring my wife and family up the early afternoon of the 25th, for her to test drive and make sure it was the right fit for her. The plan was to come home on the 25th with the Tahoe. Long story short the vehicle wasn’t the right fit, due to body damage that wasn't seen the day before from how dirty the vehicle was. After discussing this plan on the 24th with the sales rep we shook hands, both thinking that the next day I would have a new vehicle, and he would have a sale. I started to leave. Upon exiting Allen's South door, I seen their fence gate on the South side of the building was opened and propped against my driver's side Truck door. I took a photo of it, went inside, told and showed the sales rep what happened. He asked for my keys and took it back to the body shop to see if the scratches would buff out, but this didn’t work. Long story short we spoke over txt about how to come to an agreement to get this situation resolved. I have these texts if anyone would like to view them. The issue is these talks were attempted to be held under the pretense that my truck will only be repaired by Allen if I was purchasing a vehicle from them…. This alone is wrong and a disgusting way to do business. Due to Allens negligence to properly secure their fence gate I now have scratches on the side of my 24 Tundra. I have attempted multiple calls to Mike and John Allen to get this resolved. I have even sent an email explaining the situation in detail. Needless to say, I will never attempt to do business here again. I am currently researching how to subpoena one of the owners to small claims court to get this settled. More

All of my dealings with this dealer have been positive. From the sales experience to the service experience the interactions have always been courteous and professional. From the sales experience to the service experience the interactions have always been courteous and professional. More

Jasen was phenomenal! Everything he said and promised was spot on!! NO HIDDEN FEES!! Great attitude , very friendly and TRUTHFUL. It was a Honor to do business with h Everything he said and promised was spot on!! NO HIDDEN FEES!! Great attitude , very friendly and TRUTHFUL. It was a Honor to do business with him. Allen Chevrolet is very lucky to have a sales person like Jasen! Keep doing it your way ! Tim and I will do our business there from now on as long as Jasen Raby is employeed there. Thank you More

LMAO! !! We put in an offer for the 2023 BMW 330e last December 2024. After agreeing to and receiving a manager approved out the door price that included !! We put in an offer for the 2023 BMW 330e last December 2024. After agreeing to and receiving a manager approved out the door price that included taxes, Brian, the salesman, tried to scam us by saying that he forgot to add $1,000.00 in taxes. We told him that we knew he was scamming us and promptly left. This dealer has had this car since September 2024 and the price keeps dropping. It is now less than we offered! We have since purchased a vehicle elsewhere. Just for fun, I'm going to keep watching the price drop on this car. Think twice before you do business here. More

This dealership does not care about their customers. I am having a repeat service issue. The service department won’t put you through to anyone that could make a difference. Bi looked up the general m I am having a repeat service issue. The service department won’t put you through to anyone that could make a difference. Bi looked up the general manager and sent him an email. He didn’t respond. Their warranty is only good at their dealership. BUY A CAR SOMEWHERE ELSE. THIS DEALERSHIP DOESN’T TAKE CARE OF THEIR CUSTOMERS! More

All personal are friendly when entering the dealership. Employees are aways willing to explain services and costs. Vehicle always serviced in a reasonable amount of time. Employees are aways willing to explain services and costs. Vehicle always serviced in a reasonable amount of time. More

We have used this dealership close to 50 years. Have always been satisfied with service, our favorite salesperson, Craig Sauer. Hope to continue with then many more. Have always been satisfied with service, our favorite salesperson, Craig Sauer. Hope to continue with then many more. More

Not very professional. Very condescending. They tell you one thing then they spin the situation. When you then express your dissatisfaction, you're told you're wrong in the Very condescending. They tell you one thing then they spin the situation. When you then express your dissatisfaction, you're told you're wrong in the way you've shared the experience. More

Love this dealership. I have gotten my last 2 leases from here. The people are very nice, helpful and great to work with. I live near Lansing, MI and drive to this dealers I have gotten my last 2 leases from here. The people are very nice, helpful and great to work with. I live near Lansing, MI and drive to this dealership to get my vehicles. I generally don't get service here because of the distance, but have once or twice. Service was great to work with those times. I would recommend at least checking out this dealership when looking for your next car, new or used. More

An absolute 5+ Star Rating. After our second Saturday, spending looking at vehicles, we were tired out. Though it was toward close on a Saturday, we drove the hour up to Monroe, After our second Saturday, spending looking at vehicles, we were tired out. Though it was toward close on a Saturday, we drove the hour up to Monroe, Michigan. Never even been up to Michigan. Allen Chevy had one of the models we were seeking. In all, she met us there with less than an hour in her day left, took her time with us, showed and drove with us, was courteous, respectful, knowledgeable. Perhaps the best car salespersons I have ever worked with. If you are in the market for a vehicle Allen Chevy sells, new or used, go ask for car sales Barbie!!! More