Allen Chevrolet Cadillac

Love this dealership. I have gotten my last 2 leases from here. The people are very nice, helpful and great to work with. I live near Lansing, MI and drive to this dealers I have gotten my last 2 leases from here. The people are very nice, helpful and great to work with. I live near Lansing, MI and drive to this dealership to get my vehicles. I generally don't get service here because of the distance, but have once or twice. Service was great to work with those times. I would recommend at least checking out this dealership when looking for your next car, new or used. More

An absolute 5+ Star Rating. After our second Saturday, spending looking at vehicles, we were tired out. Though it was toward close on a Saturday, we drove the hour up to Monroe, After our second Saturday, spending looking at vehicles, we were tired out. Though it was toward close on a Saturday, we drove the hour up to Monroe, Michigan. Never even been up to Michigan. Allen Chevy had one of the models we were seeking. In all, she met us there with less than an hour in her day left, took her time with us, showed and drove with us, was courteous, respectful, knowledgeable. Perhaps the best car salespersons I have ever worked with. If you are in the market for a vehicle Allen Chevy sells, new or used, go ask for car sales Barbie!!! More

Very friendly, took his time to let me decide which vehicle I wanted. There was absolutely no pressure to buy. vehicle I wanted. There was absolutely no pressure to buy. More

Always been fair in dealing with me. Works well with their customers. I’ve been pleased. Works well with their customers. I’ve been pleased. More

Josh went above and beyond to make sure I had a good experience with Allen Chevrolet. Excellent customer service! experience with Allen Chevrolet. Excellent customer service! More

Worked with this dealer twice. Both times we had significant savings. I worked with Alayna twice and she was fantastic. So was Michael in finance. The dealership took the time to s Both times we had significant savings. I worked with Alayna twice and she was fantastic. So was Michael in finance. The dealership took the time to shop around for best deal on the used vehicle I wanted, and didn't try to sell me on something else. We'll be back for our next lease, and maybe even our next purchase. Thanks Allen Chevrolet! More

Over all they are very bad . I bought first car from them took home engine fail and then I they said I have buy another one we drove for four months needs new engine its in the I bought first car from them took home engine fail and then I they said I have buy another one we drove for four months needs new engine its in there shop for shop for almost month I wouldn't recommend any body to do any business with them More

Worked with Mike Johnson. He was fantastic. Will be back. Gave us a great deal He was fantastic. Will be back. Gave us a great deal More

I would not recommend Allen Chevrolet to anyone after what they did with my vehicle as well as their complete lack of communication and disrespect from management. My 2020 Chevy Silverado 1500 had an oil what they did with my vehicle as well as their complete lack of communication and disrespect from management. My 2020 Chevy Silverado 1500 had an oil leak from the rear main seal. Allen Chevy assured me they could fix it back on February 18, 2024. Shortly after bringing my truck back home after they fixed the oil leak, the truck began significantly leaking oil again. Allen Chevy explained they aren’t sure why this would happen and offered to fix it again and promised me a loaner vehicle in the meantime as long as I scheduled my service appointment on the specific date they requested. Well, I took my truck in to be serviced and they couldn’t give me a loaner vehicle. They had my truck in their shop for 24 days, finally getting me in a loaner after almost 3 weeks. They explained that the rear main seal was leaking where the rear main seal housing meets the oil pan, so both needed to be replaced. Once service told me my truck was done and the leak was completely repaired, I went to pick it up and returned the loaner vehicle. Immediately after getting my keys and walking out to my truck in their parking lot, there was a large puddle of oil under my truck as it was still actively leaking. I went back inside to tell them, and the service member I was working with (Dane) had already left out the back door for the day and the receptionist told me they can’t put me back in a loaner vehicle but they would be happy to take my truck back to fix it again. At this point, this was completely unacceptable. I had to take my truck home as I didn’t have a way home. The truck leaked and burned oil the entire drive and left a large oil puddle in my driveway. Also, they performed an alignment on my truck after resealing the oil pan and left my steering wheel completely crooked after performing the alignment. They damaged a CV shaft in the process and charged my warranty company for this damage which is fraudulent. I called Allen Chevy back the next day and spoke with Dane, he tried telling me that it was a rain puddle I was seeing on the ground. Which is completely inappropriate. My truck was entirely inoperable at this point as it leaked half a gallon of oil out overnight. So, after charging GM and my warranty company for fixing the truck twice now, it’s more inoperable than it was initially when taking it in because the mechanics messed it up so bad. The service department did not include details on the report I was given after they serviced my truck which should have provided me with details on what they completed on the vehicle. When speaking with Dane, I explained to him that I wanted the manager Brad Porter to return my phone call as this is who I was told I can discuss my complaint with. I never received a phone call back from Brad, despite calling him a few times and leaving a message requesting that he return my call. This dealership is not only extremely negligent, but extremely disrespectful. They significantly depreciated the value of my vehicle due to them messing it up so bad. I will deter every single person I know from ever using this dealership because I certainly don’t want this to ever happen to someone else. This has put a major hardship on my family as my truck was our family vehicle. And Allen Chevy doesn’t seem to care about that at all, as no one STILL has not contacted me back or will answer my phone calls. More

Wonderful service from sales person Josh Kimbrell and tge entire dealership! We traveled from Santa Fe, New Mexico to do business with them and pick up our Cadillac XT4. We did this in January but due to som entire dealership! We traveled from Santa Fe, New Mexico to do business with them and pick up our Cadillac XT4. We did this in January but due to some health issues my review is long overdue! Thank you Josh and team! Loving my 2023 XT4! Laura More