All-State Ford Truck Sales
Louisville, KY
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Very friendly, eager to help. Keeps you informed during the ordering process. Went above and beyond to please my wants and need through out the process. the ordering process. Went above and beyond to please my wants and need through out the process. More
This was my first visit for my 5000 miles service and the staff was friendly and explained in detail what was serviced. The time there was quick and they told me upfront how long it would take. staff was friendly and explained in detail what was serviced. The time there was quick and they told me upfront how long it would take. More
Super friendly service staff. Good work for the price. Safety precautions were followed. Mask worn by staff when they were talking to me one on one. Waiting room is clean. Safety precautions were followed. Mask worn by staff when they were talking to me one on one. Waiting room is clean. More
The dealership is very friendly, honest and no pressure sales team that I have ever dealt with.Very courteous and professional. The finance department takes the time to explain everything in detail. Explai sales team that I have ever dealt with.Very courteous and professional. The finance department takes the time to explain everything in detail. Explained the different extended warranties and how they would benefit me the most. The financial side was put on paper so that it was clear and easy to understand. More
Got the truck I wanted. Dealer ship is first class Ease of negotiation was great. Truck was delivered in ready to go condition.. will go to them when I need service. Dealer ship is first class Ease of negotiation was great. Truck was delivered in ready to go condition.. will go to them when I need service. More
All State Ford replaced the 6.0 diesel engine in my 2005 Excursion with a Ford certified remanufactured engine in July 2019 charging almost $19,000 for the installation. When selling the remanufactured eng Excursion with a Ford certified remanufactured engine in July 2019 charging almost $19,000 for the installation. When selling the remanufactured engine to me, they offered a two year unlimited guarantee on the engine. In the last year, since All State Ford replaced my engine, I have had many problems with the engine, all of which were caused by poor craftsmanship on their installation, not by faulty remanufacturing processes by Ford when they rebuilt the engine. In addition, All State Ford wrecked my Excursion while they had it in their shop for the engine replacement. They caved-in one of my rear doors by backing another customer’s vehicle into mine, resulting in a $2,000 body shop repair. I lost the use of my Excursion for almost two months during their engine replacement & body shop fix when the whole replacement was supposed to be completed in two & one-half weeks. In my experience, All State Ford does not stand behind their guarantee, is not responsive to my claims and cares little for my interests. I would not use All State's dealership again in the future and do not recommend that anyone else use them either. More
Quick and painless I have purchased vehicles before from Allstate Ford and I appreciate the easy no gimmick way they do business. Who wouldn't want that kind of experien I have purchased vehicles before from Allstate Ford and I appreciate the easy no gimmick way they do business. Who wouldn't want that kind of experience when buying a car? That's the reason I keep coming back. More
Service Department professional and friendly I took my truck in for its first oil change and multi-point inspection. I have never used this dealership before, so you always wonder if they will d I took my truck in for its first oil change and multi-point inspection. I have never used this dealership before, so you always wonder if they will do a good job. Well they did a great job, in and out in a day, witch was very much appreciated. More