All-State Ford Truck Sales

All around great experience!!!!! The people you have working for you are fantastic. It was a great experience, the returning of my car was great. And my car was clean when I got it b The people you have working for you are fantastic. It was a great experience, the returning of my car was great. And my car was clean when I got it back. More

Horrible experience after the sell Everything was ok...until after the deal was done. Then I began receiving calls that more money out of pocket was owed which was not in the contract o Everything was ok...until after the deal was done. Then I began receiving calls that more money out of pocket was owed which was not in the contract or financial paperwork. They would not admit to a mistake or work with me to come to a solution even though the banks procedure was not followed by the dealership. They were basically threatening me with an expired temporary tag and holding my license plate/tags until I paid for the mistake. The General Manager would not return my phone call, had other people return my calls and was told he is not involved in the day to day operations. This dealership lost myself and everyone I know as a future customer over less than a thousand dollars on a multi vehicle deal due to the lack of customer service and admitting mistakes. I would advise going to any other Ford dealership. More

Not the least bit helpful While picking up a truck from their service department, we had asked for assistance loading because the truck was going to Georgia. The service bill h While picking up a truck from their service department, we had asked for assistance loading because the truck was going to Georgia. The service bill had already been paid in full, but we had asked if anyone could assist my husband with loading and explained he had just gotten out of the hospital, we stated they could add to the bill and we would pay in cash today for the help. The unfriendly man at the desk picked up the phone, made a call and replied no. We are long time Ford buyers and recently purchased a 2018 F450 King Ranch, but will never return or recommend this Ford dealership to anyone. More

Great This buying process was easy, I couldn’t leave with the new Explorer that evening due to the personnel that handles the paperwork was already gone for This buying process was easy, I couldn’t leave with the new Explorer that evening due to the personnel that handles the paperwork was already gone for the day so John O’Neil delivered it to me the next day along with the paperwork to sign. More

Great buying experience! I had a great buying experience. I ordered a 2018 F250. Joe Barito was my sales representative and he kept me informed all throughout the buying proce I had a great buying experience. I ordered a 2018 F250. Joe Barito was my sales representative and he kept me informed all throughout the buying process. More

GOOD EXPERIENCE I have bought 6 vehicles at this dealer from John Oneil, he always takes good care of me. Had a extended service plan on my truck, so i took it to R I have bought 6 vehicles at this dealer from John Oneil, he always takes good care of me. Had a extended service plan on my truck, so i took it to Rick in service. He kept me in formed of what was going on and the truck is repaired and doing well. Kudos to Rick and the Tech who fixed my truck. Mike R More

Excellent experience Probably the best vehicle purchasing experience we have ever had. Friendly & knowledgable staff. No games nor pressure. Excellent customer service fr Probably the best vehicle purchasing experience we have ever had. Friendly & knowledgable staff. No games nor pressure. Excellent customer service from sales to finance to delivery. Wish all the dealerships were this great to work with. We'll be back! More

Problem with wipers Called to schedule service for problem with wipers. The also took care of an Explorer exhaust issue. The service center was very friendly, was thorou Called to schedule service for problem with wipers. The also took care of an Explorer exhaust issue. The service center was very friendly, was thorough about scheduling and what to expect. Very knowledgeable. Fast drop off and fast pick up. They called to tell me of the charge, Excellent service. More

Took way too long for basic service I had an 8 am appointment for an oil change, tire rotation and balance, fluid check and a couple other basic services. I told the staff ahead of time I had an 8 am appointment for an oil change, tire rotation and balance, fluid check and a couple other basic services. I told the staff ahead of time I was saying during the service and was only one of two people in the waiting room. It took three and a half hours for them to finish and there seemed to be no sense of urgency and this isn’t the first time this has happened. I don’t understand why the purpose is of scheduling appointments if it’s going to take half the day. More

Easy,Quick and Friendly I recently purchased a F150 from All-State Ford with the assistance of sales associate Eddie Bratcher. I had a very positive experience as my purchase I recently purchased a F150 from All-State Ford with the assistance of sales associate Eddie Bratcher. I had a very positive experience as my purchase was handled in a friendly and timely manner. I will definitely return for any future purchases. More