All Star Toyota of Baton Rouge - Service Center

The collision of all star is the worst, my items were stolen and I was never updated on status of my vehicle, I called several times and the Geico representative was unavailable until I became irate. My stolen and I was never updated on status of my vehicle, I called several times and the Geico representative was unavailable until I became irate. My vehicle stayed in there 30 days for minor damages! Please don’t waste your deductible and energy More

Terrible Customer Service This was the worst customer service experience. My car was towed Friday afternoon to the dealership when it would not start. No one called me to confi This was the worst customer service experience. My car was towed Friday afternoon to the dealership when it would not start. No one called me to confirm my car had arrived, so I started calling Saturday morning at 8am. It wasn't until 3 that afternoon that someone was able to confirm my car was there. I called multiple times during the week to try to get some type of status on my car. No one could ever give me one. No one ever called me back when I left messages. I left at least 2 messages for the service manager to call me back, and he never did. Someone finally called me the next Friday afternoon, a whole week later, to tell me my battery needed to be replaced. Does that really take a week to figure out. More

They don't tell the truth Go in for a service made a appointment and was told it would be finished in two hours. Five hours later is when I left the dealership. Was told that t Go in for a service made a appointment and was told it would be finished in two hours. Five hours later is when I left the dealership. Was told that they had to get one of the parts from another dealership, and the technician didn't tell the service person. I had to go ask what was taking so long and that's when so told me about the part not being there instead of telling me something so that I didn't have to waste all day. That's the second time they had me in there for more than double the time I was told it would be. There won't be a third I'm done with them. More

Rude jerks in the service department. This dealer should not be in business. Gulf States Toyota should pull their dealership. The purchase was not too bad because I paid cash and there wer This dealer should not be in business. Gulf States Toyota should pull their dealership. The purchase was not too bad because I paid cash and there were no places for them to slip in dishonest fees that dealers usually do. At 800 miles one of the windshield wipers came apart. It was raining on a Sunday so I had to go to walmart to purchase one. A few weeks later, I drove 40 miles to the dealership and asked for another one. They did not have one in stock and they refused to reimburse me for the one that I was forced to buy. Needless to say I was upset. Legally I can not drive the truck without operational windshield wipers even when it is not raining. In hindsight, I should have called the service department to send a wrecker to tow the truck in. I was dumb enough to purchase the wiper at my expense and then drive 80 miles, (40 miles each way), only to learn that Allstar did not have a wiper in stock and refused to reimburse me for the one that I purchased. Then the boy at the service department expects me to drive another 80 miles to come back when one comes in. I told him that the least that All Star could do is to compensate me for all of my trouble and expense. I asked him to give me a spare key for the truck. He told me that the keys cost $100 and All Star does not give anything away. I asked him if he thought that I was dumb enough to think that the key costs All Star $100. I had already checked and learned that the keys can be purchased for less than $20. He then complained that he would have to pay a Tech to activate it. I told him that it only takes a few moments. He insisted that it was a $100 key. I told him that I could not believe that he could not give me a F****** key considering all I did to save All Star and that I would have to drive another 80 miles. A week or so later, I received the following email; (Thank you very much for choosing All Star Toyota Scion of Baton Rouge to purchase your 2016 Toyota Tacoma. My name is Ja’Kayla and it is my responsibility to schedule your first service appointment at no charge to you. Your appointment is scheduled Saturday, July 9, 2016 at 10am.) The young lady was simply doing her job, I was not upset with her, but I did respond with this email; (Why would you schedule an appointment for a time, not knowing if it is convenient to me? Second, you did not list what the service is for. Considering the way that I was treated the one time that I came in, I seriously doubt that I will ever deal with All Star again. I did not appreciate the way that the (Service writer ?) lied to me, expecting me to be dumb enough to believe him. That man is seriously lacking in customer service skills. I know for a fact that when I buy my Corolla, IT WILL NOT BE FROM ALL STAR.) I am retired so I do not need a Saturday appointment. I feel that Saturday appointments should be saved for people who are still employed. Ms. Ja’Kayla responded in an email, (Mr. Robert it was never my intent to frustrate you in any way. I have forwarded your response to my manager and she will reach out to you to today to further discuss your recent experience with advisor Harry Ryals.) I replied to her, (Ms Johnson, I am not angry at you, I just think that making an appointment for someone without checking to see if they will be available is a very poor way to do business.) Ms. Marlow Paul, sent me an email stating that she was "Reaching out to me". I would not communicate with her VIA phone because I prefer to use email so that everything is documented. Ms. Paul refused to communicate VIA email and I refused to communicate VIA phone so she gave up. More

A Returning Customer I have been using All Star Toyota Scion of Baton Rouge for 5 years now. My first Scion was a lease and then, I purchased a new Scion when my lease exp I have been using All Star Toyota Scion of Baton Rouge for 5 years now. My first Scion was a lease and then, I purchased a new Scion when my lease expired. I have always been given great customer service during the lease/purchase process and any time I've had service performed. Staff is friendly and helpful. More

Allstar Toyota Service Department is extremely friendly and gets the job done in a timely manner. Kelli was very nice and professional! Also, the service department offers great hours which makes it easi and gets the job done in a timely manner. Kelli was very nice and professional! Also, the service department offers great hours which makes it easier on me when I work Monday-Friday from 8:00 am-5:00 pm. I can either go before work or go on Saturdays. More