All Star Hyundai - Service Center

Looks like all the complaints are about the service department and the way they handle there business. They must hire incompetent people. And they don't have a checker to check the work before it leave department and the way they handle there business. They must hire incompetent people. And they don't have a checker to check the work before it leaves there facilities. Sorry business. More

Hey my name is Davenisha Pittman I purchased my vehicle from all star genesis back on 10/26/2021 however since I purchased my vehicle it has been having problems I have been back in forth to Hyundai of Har from all star genesis back on 10/26/2021 however since I purchased my vehicle it has been having problems I have been back in forth to Hyundai of Harvey and also All Star Hyundai it started with my window trim discoloring i originally ordered replacements part from Hyundai of Harvey before they could do the work my car was wracked and State Farm paid out over 15k for it to be fixed my car was wracked in June 2022 I picked up My car December 27th 2022 after them telling me I should have had my car back soon as parts came in again I was without a car for almost 7 months still paying car note and car insurance still while having to pay for a rental car when I picked up car I noticed the hood looked like it was not closing all the way it still looked lifted they told me they will call me when a appointment was available however I never received a call my daughter passed away January 2nd 2023 so a car was not on my mind honestly so I wasn’t driving again January 12th I had to bring my car in because my tire was low and also told them about the trim on my window again 6/26 I was back there because I told them my car was having problems and it was not picking up speed 7/28 I had to get a transmission module fuel pump changed I went to pick up my car and noticed my driver seat was leaning I brought I back to dealership they had to order a frame assembly for seat on 10/11 I had to have a injector replaced now on 01/03/2024 I pointed out everything that was still wrong with my car weather strips door panel trim 1st I had to drive 1hr away just for to take pictures then I got a appointment about 3 weeks later when parts came in when i mentioned to the service advisor about Crome piece peeling on my door she told me it’s wear and tear it wasn’t under warranty I asked to speak to manager and she stated he was in a meeting so I left my number and asked can he give me a call asap and of course that never happen no one never called so when I went back to get car worked on I noticed they had change the Crome pieces by vent and on passanger door but not on driver side I asked the advisor about that she said oh you will have to bring it back because we will have to order more parts I said well when I came in the 1st time you all couldn’t order parts and she said I had to have my manager look at it 1st so again I asked to speak to manager she stated again that he’s In a meeting she told me well it’s nothing she can do for me because my car was wrecked before i asked to speak to management again and she said they where still in a meeting so I walked over to to Hyundai and the guy brain was sitting in his office I spoke to him and explained my concerns and he’s telling me they never replace trim on back glass I told him I never replaced it either so I’m not sure what’s going on I just need all of it to match I also pointed out the work his guys has just done and showed him how everything was messed up and he still couldn’t help he told me he will give me a call and still he haven’t called I have been to Baton Rouge 4 times since this year have started all to be turn around each time I’m very frustrated and just want a different car because I’m not getting any help and I have already extended my hand multiple times My door is not lining up as we speak u have to force it close I already had a fuel injector replaced I already had a fuel pump replaced I had to get moldings and trim on door replaced I had to have driver seat replace Paint is peeling Window is cracked no rock chip or anything Crome in the inside of the car is peelings Car is not even 2 years old and I have been trying to get issues fixed for over a year and it’s still nothing this is really stressful and I’m pissed Claim number is 22603440 I have reached out to genesis manufacturer and no one has replied yet I went to all star Hyundai spoke to manager he said he will give me a call left message for GM and he still haven’t called More

I brought my vehicle in for oil change and a tire replacement. The first time I walked in I was ignored for minutes until they saw fit to a what I needed and I was the only customer that can in. I re replacement. The first time I walked in I was ignored for minutes until they saw fit to a what I needed and I was the only customer that can in. I returned about 30-45 minutes later as soon as I walked in Mr. Kenneth stood up and helped me with hesitation. Mr. Kenneth customer service was awesome but for Jarmarcus and the black lady on the end (I didn't get her name) their customer service stills need major work. As for the team or person who put on my tire, you had more gook on the outside of the tire. Overall, I think they can be more professional than what they have been. More

maintenance service dept is the worse: filled out maintenance sheet and left written instructions in the car. They don't answer the phone or return calls; leaving a message will not help. They did t maintenance sheet and left written instructions in the car. They don't answer the phone or return calls; leaving a message will not help. They did the complete opposite of my instructions which made no sense whatsoever. They never attempted to confirm anything at any time along the way. More

3/27 Absolutely horrible experience so far. My car has been virtually sitting at the new location for nearly 3 weeks. I cannot get ahold of anyone via phone. I have sat on hold for a combined 3 My car has been virtually sitting at the new location for nearly 3 weeks. I cannot get ahold of anyone via phone. I have sat on hold for a combined 3+ hours. I always get, “I can take your number and have them call you back!” They have only called once to tell me what needed to be done. I was told i wouldn’t need a loaner because my car would be done very quickly. That was 5 days ago. Beyond infuriating to have no idea of a timeline or even an update. Especially considering the amount of $$$ i’m spending. I understand they are very busy, but this is crazy. 3/28 I finally got a call with an update late in the afternoon after calling 2 times today. They are waiting on “parts to be delivered.” I was told last week there were no parts to be delivered and that it would be done by Friday of LAST week. Now they are saying my car will not be ready until NEXT week. It’s nice to have an update, but it’s going to be almost a month since I’ve seen my car by that point. I asked for a loaner and they said they’d “call back in an hour with an update on that.” Ha. That was over 3 hours ago More

My visit this particular time was fast, professional and efficient. The service advisor was courteous and knowledgeable. efficient. The service advisor was courteous and knowledgeable. More

They don't follow instructions. I have to go back and get a my maintenance scheduler reset. They didn't do it. Also I ask for a sticker in my left top front window to let me know w I have to go back and get a my maintenance scheduler reset. They didn't do it. Also I ask for a sticker in my left top front window to let me know when my next oil change and they didn't put it in. You have to tell them to do something they should already know. More

Thiis dealership has great service, communicates well, has reasonable prices and friendly staff. Definitely recommend! has reasonable prices and friendly staff. Definitely recommend! More

I have bought 4 cars from this dealership and Larry Sykes has been my salesperson for every car he works with you and helps you anyway he can i.wont go to another dealership cause of him has been my salesperson for every car he works with you and helps you anyway he can i.wont go to another dealership cause of him More

Happy with the complete service. Made appointment for 12:30 and sat for 2 1/2 hours. Made appointment for 12:30 and sat for 2 1/2 hours. More