All Star Honda Abilene

Best customer service They did a best customer service ever.. When I brought my car in I thought it was a thermostat.. they told me straight up what was wrong with it.. I a They did a best customer service ever.. When I brought my car in I thought it was a thermostat.. they told me straight up what was wrong with it.. I appreciate everything they did they treat you like a human being and did not take advantage of you thank you so much.. my car is working better than ever y'all are the best.. Great Job Honda.. The best thing of all of it is Honda employees did not take advantage of over pricing. Thanks for everything More

Good service and fair price. This car needed some scheduled maintenance and I was unclear as to what exact items were needed. Karla O"Connor and an unnamed technician were helpfu This car needed some scheduled maintenance and I was unclear as to what exact items were needed. Karla O"Connor and an unnamed technician were helpful in identifying the needed items and even noted one item that was unnecessary on second thought, thus saving me some work and expense. Good job. One odd item, I thought. I waited in the waiting room while the work was done and there was a dog running loose there for the whole time. It did stay mostly in one area and seemed to be owned by someone who works there, but I thought that was inappropriate. I like dogs fine, but I don't think dogs should be present in a store of any kind unless they are are service dogs and under great control. More

key fob Ordered a new key fob and had it programmed when it came in. It arrived earlier than expected and cost less than expected. Took less time to program Ordered a new key fob and had it programmed when it came in. It arrived earlier than expected and cost less than expected. Took less time to program than expected as well. More

Great customer service and friendly staff! I have always had a great experience with Honda. They always go above and beyond for their customers. The service is great and my car is always in goo I have always had a great experience with Honda. They always go above and beyond for their customers. The service is great and my car is always in good hands. More

Dealership was diligent to remind me of a needed recall The first time I scheduled a safety recall at this dealership the communication and follow through were so bad I couldn't get the service performed as The first time I scheduled a safety recall at this dealership the communication and follow through were so bad I couldn't get the service performed as they could not meet the promised times which jeopardized my work. I had to cancel that appointment. There was so much internal disorganization and miscommunication that I determined to get the service performed 75 miles away. While trying to schedule elsewhere, my local dealership called and offered again to perform the recall. I scheduled and they did the work this time in a reasonable time frame and manner. I indicated an additional request that my power seats quit working and i suspected a fuse. They said they would check it. When I picked up the van they said they had done the recall and replaced the fuse at no charge I checked the seats immediately and they still don't work, which makes me think they didn't check their work. If a fuse was not the solution I would have preferred they had checked their work or told me they found it not to be the problem. They missed a simple opportunity to be excellent and ended up being a disappointment. They confirmed my first impression that they are not someone I want to deal with. Perhaps, if there is a next time, I'll go to San Angelo as I intended to do this time. In addition, they never called to notify me it was ready to pick up and every time I called the phone went to voicemail. I finally had to call the sales department to reach anyone. They then offered to check the status of my order and call me back, which they did. All in all, very poor service. If anyone asked for my referral I would advise they go elsewhere. More

Great experience Everyone that I dealt with during the process was extremely courteous and professional. They kept me up to date on the status of where I was in the pr Everyone that I dealt with during the process was extremely courteous and professional. They kept me up to date on the status of where I was in the process and explained all my questions to my satisfaction. A great team. More

I was treated like a valuable Honda customer I was in serious need of an oil change and my personal schedule was had no time on any other day to bring it in. the service department, as booked as I was in serious need of an oil change and my personal schedule was had no time on any other day to bring it in. the service department, as booked as they were, managed to squeeze my car in for service. Thank you! More

Service has gone downhill The last three times I have brought cars in for service, there have been issues. First, when my wife brought her car in for service, she was told tha The last three times I have brought cars in for service, there have been issues. First, when my wife brought her car in for service, she was told that it was time for a new timing belt. Her car has a timing CHAIN and not a belt. Then when she brought the car in in early June before we went on a long trip, they did not check the cabin filter. It was so dirty that the air conditioner performance would not keep the cabin cool. My son brought his car in just a few days ago. When he got it back, he noticed the performance of his AC was not good when it had been fine before he took the car in. Given our previous experience with the cabin filter, he decided to check his and discovered that it had been installed upside down. I now question the quality of your service department. More

Thank you, Michael Michael and Drew were so helpful. They worked really hard to get me the best price for the car that I love. I had a great experience at Honda of Abile Michael and Drew were so helpful. They worked really hard to get me the best price for the car that I love. I had a great experience at Honda of Abilene. More

Oil Change Great service, and my vehicle was ready in less than an hour. It was easy to book the appointment and easy to check in and get everything taken care o Great service, and my vehicle was ready in less than an hour. It was easy to book the appointment and easy to check in and get everything taken care of. More