All Star Honda Abilene

Excellent Service Kendall and John were both courteous and very helpful. John explained a new way to finance any service that I might need to have in the future. Kendall and John were both courteous and very helpful. John explained a new way to finance any service that I might need to have in the future. More

Brakes fixed Steering fixed The service manager, John was friendly, helpful and informative. He did what he said he would do. Even though I had to leave the vehicle for parts t The service manager, John was friendly, helpful and informative. He did what he said he would do. Even though I had to leave the vehicle for parts to arrive from Dallas, I was pleased with the service. More

Oil Changes! We really have enjoyed our oil being changed and they are always so curtieous and helpful. Just wish the keys were durable because they are so expens We really have enjoyed our oil being changed and they are always so curtieous and helpful. Just wish the keys were durable because they are so expensive!! Thank you for all of your great care to my car! More

Honest and Up Front Our sales rep, Rob Robertson, was very helpful and patient. He did not pressure us and actively worked to help us find the best car for our situation Our sales rep, Rob Robertson, was very helpful and patient. He did not pressure us and actively worked to help us find the best car for our situation. He will be the first resource I seek when interested in a new or used car. More

First time It was good. Lady was understanding but forgot to mention the replacement shield for under the car. Coming back this Saturday to get a replacement. It was good. Lady was understanding but forgot to mention the replacement shield for under the car. Coming back this Saturday to get a replacement. More

Service was timely and informative about failing battery. I was surprised about the failing battery, but at my age and with winter upon us it was appreciated to get it replaced and total failure not be at a b I was surprised about the failing battery, but at my age and with winter upon us it was appreciated to get it replaced and total failure not be at a bad surprise in an emergency. The young man we dealt with must be new to the service department, but he did a courteous and competent job. I do not remember his name. More

Love Honda’s. Great service I have owned Honda’s since 1979. Most awesome car ever. Never any maintenance issues. Some of the sales persons were questionable: girl w green hair, I have owned Honda’s since 1979. Most awesome car ever. Never any maintenance issues. Some of the sales persons were questionable: girl w green hair, one guy on his phone the whole time I was in the store. Another young man was paying attention and answered my questions well. More

Oil Change The employees were very informative and friendly! I'll definitely come back in the future for other car services. Thank you for all of your help! The employees were very informative and friendly! I'll definitely come back in the future for other car services. Thank you for all of your help! More

Horrible Experience If I could give less than one star, I would. My wife and I just purchased a vehicle from one of your dealerships, and we have found the experience If I could give less than one star, I would. My wife and I just purchased a vehicle from one of your dealerships, and we have found the experience to be very frustrating. The vehicle is very nice, and we hope it will serve us for a long time to come. But the delivered condition of the car was very poor. The car we purchased is 2018 Subaru Forester XT. We decided on this car after much research and many test drives of competing vehicles. Unfortunately, this model was discontinued by Subaru in 2018, so our purchase options were limited. But, after much searching, we found the vehicle at Honda of Abilene, about 175 miles from our house. We found the car on Thursday, November 15, and wrapped up the purchase that evening. We thought the car would be delivered on Wednesday, the 16th, but we were told it would not be ready until Friday. Then we were informed that it was the General Manager's car, and it would not be ready until the Saturday. On Saturday, we were told he was out of town and it would not be ready until the following Monday. I'm still not sure why the fact that it was his car had any bearing on when we could get the car we purchased. But, on Monday, we were told that we would not get it until Tuesday. The largest issue with all of this was not as much the time it took to get the car (though it does seem absurd), as the fact that expectation was set each day, so we had to make sure that we were available to receive the car. My wife works in the medical industry and this is very difficult for her. But, at long last, on the afternoon of Tuesday, November 20th, we received the car. The exterior was pretty dirty, but that was understandable, as it had been driven 175 miles. The interior was also pretty dirty, which was less understandable. The salesman, Ross, was very apologetic. I signed all of the required paperwork, and the we briefly went over the car. Of immediate dismay was the fact that there was only one key. These are very expensive items. I would never imagine that 2018 model with only 5600 miles would not have all of it's keys. Much less, a General Manager's car, an owner who could replace these items relatively easily. I did not drive it, though, in retrospect I wish I had. I pulled it into the driveway and left the car there for my wife. Upon her arrival, she immediately noticed a strong smell of gasoline. We have since discovered that the smell of gas is prevalent at all times. We can not park the car in the garage for safety reasons. My wife immediately contacted the salesman about the issues with the car and he said he would contact the General Manager. My wife also called and left a message for the GM. After the holiday weekend, I also tried to contact the dealership. After numerous requests to speak to Mr. Lee, I received a call from him on Monday. I told him all of the issues that we had, including the smell of gasoline, the missing key, the shoddy delivery of the car, and the lack of concern regarding our delivery. He informed me that 1.) the car was under warranty, so i needed to take it to a Subaru dealership, 2.) he would not do anything about the key, and 3.) we could bring the car to his dealership to be detailed, but please allow 45 minutes to an hour, and let them know when I was coming. I informed him that the next 45 minutes to an hour that I would be spending on this issue would be writing this letter. In the interim, I have made an appointment at a local Subaru dealer to hopefully resolve the fuel smell. It is disappointing that the car reportedly went thru some sort of inspection, but was still delivered in this condition. And with only one key, no less. I have bought many cars in the past, both used and new, and this was certainly the worst delivery experience of any of them. My hope is that Lithia will respond with some regard for customer satisfaction. More

Smooth sailing The employees were informative and reliable for help, accommodating all of my concerns and answering my questions with a genuine perspective. Patience The employees were informative and reliable for help, accommodating all of my concerns and answering my questions with a genuine perspective. Patience and understanding were qualities that weren’t lacking towards a first time car buyer such as myself. Overall positive experience, would recommend. More