All Star Honda Abilene

I am writing to formally file a complaint regarding repeated unsatisfactory service at All Star Honda located at 1399 S Danville Dr, Abilene TX 79605, concerning my vehicle’s infotainment and camera sy repeated unsatisfactory service at All Star Honda located at 1399 S Danville Dr, Abilene TX 79605, concerning my vehicle’s infotainment and camera system on our 2018 Honda Odyssey. Despite multiple visits to the dealership and payment for services rendered, my issue has not been resolved, and I have not been refunded for the services that were not completed as promised. Here is a summary of the situation: 1. Initial Visit: On Dec 30, 2021, I brought my 2018 Honda Odyssey to the dealership for repair of the infotainment system, which was malfunctioning and cracking and popping could be heard from the speakers. During this visit the stress was relieved from the communication (“MOST” cables) and the problem was fixed for a short period of time. 2. Follow-Up Visits: 1. On April 29, 2024, we brought our Honda Odyssey in for the main display which houses the radio, rear back-up camera, cabin watch camera and various other features was turning off and on by itself. Dealership did find an update to push and accomplished the update. 2. Despite the service performed, the issue persisted, and I returned to the dealership on Jul 31, 2024 for a safety recall (#23-046, to address the “MOST” coaxial cable connector issues that can cause the rear camera to malfunction where a replacement coaxial was replaced to due the tension, tightness and manufacturing defects.) 3. The vehicle was brought back to the dealership again on Dec 9,2024 for problems stemming from the main infotainment display; the display was turning off and on randomly, the back-up camera presented “MOST” connection errors and would not show the backup camera video feed. Honda mis-diagnosed the problem to be a faulty amp and tuner set and these items were replaced for $1890.11 and the vehicle was returned to us on Dec 13, 2024. 4. After paying nearly $1890.11, we believed that our Honda was operating as it should and that our safety concerns of running over someone’s child or our own child were mitigated. However less than four weeks after the previous visit, we brought it back to the Honda dealership on Jan 2, 2025 for the same problem with the infotainment system turning off and on intermittently, the camera not working properly and displaying the same errors it previously did. During the 13 days that the car was at the dealership very little information was provided to the us on what was being done on our vehicle. I drove by the dealership numerous times only to find our van parked behind the dealership with no one working on it. It seemed as if the dealership had given up on it and moved on, but didn’t want to tell us that they didn’t have the expertise to fix it or didn’t know what to do next. We had asked the dealership numerous times if they had found any solutions and all we heard was that they were “troubleshooting”, even though the van wasn’t in the service bay on multiple occasions as I drove behind the dealership. The Honda service advisor told us repeatedly that they were attempting to find the issue but recalls were taking priority in the shop. After finding no viable resolution for almost two weeks, we told the dealership that we needed our car back on Jan 14, 2025, despite no repair being accomplished. 3. Failure to Address the Issue: After 3 visits within a 6-month period (Aug 31 2024, Dec 9 2024 and Jan 2, 2025), the infotainment and camera system are still malfunctioning and “MOST” connection errors are still present. I have spent a significant amount of time and money attempting to resolve this matter, with no resolution. 4. Request for Refund: Given that the issue remains unresolved, I formally requested a refund for the charges incurred on Dec 9, 2024 visit of $1890.11. The bad reviews across various platforms are a direct reflection of this dealerships trustworthiness. We were offered a trade in value for our car, but it was not a fair trade amount so it was declined. More

Change Princing, add things without knowledge, act shady, not upfront, 10/10 don't recommend not upfront, 10/10 don't recommend More

My niece purchased her first vehicle here she's a single mother with a one-year-old baby. She discovered there was no spare tire. Also had a 2017 Tire on front.Luckily she has me.all star/1star! Not even ma mother with a one-year-old baby. She discovered there was no spare tire. Also had a 2017 Tire on front.Luckily she has me.all star/1star! Not even managment would give me a donut or even just a wheel I would put a tire on myself! Probably claim to be Christian organization sad! More

Never take your vehicle here for repairs! I he sales team will find your number and harass you to purchase a new car! Had two sales “managers” call me within the same day even after I strongl I he sales team will find your number and harass you to purchase a new car! Had two sales “managers” call me within the same day even after I strongly told them NO. They service department will lie to you about issues with your vehicle and charge you ungodly prices. They will also tell you the part is new and it’s actually refurbished. Charged me $1100 for a used alternator that didn’t fix my car issue at all. Service manager won’t answer my calls. Hopefully my credit card company can stop payment because these people are predators only! Never go here More

Was interested in looking @ a vehicle I saw online spoke to Victoria Villarreal and she was the BEST 👏👏 She was patient with myself as well as understanding what I was looking for in a vehicle she's the to Victoria Villarreal and she was the BEST 👏👏 She was patient with myself as well as understanding what I was looking for in a vehicle she's the sweetest, I did not feel pressured as I have in the past with other dealer ships... Will definitely be sending friends and family to Victoria More

2024 April 2nd I dropped off a running Honda Odyssey fifth gen 2010 to Josh with customer service for a Diagnostic test nothing more. Yesterday Josh told us it would cost $1,400 to fix it, but would wai fifth gen 2010 to Josh with customer service for a Diagnostic test nothing more. Yesterday Josh told us it would cost $1,400 to fix it, but would wait to hear from us to start any work. Today's we found out without our permission they had removed the part and broken the part and no longer running so we can't get our van back. DO NOT DO BUSINESS WITH THEM!!!! DISGUSTING!!! More

I test drove a civic in 2018. I still get calls about that civic today. 2023 they have been selling my information since. 🤦🏼‍♀️ I still get calls about that civic today. 2023 they have been selling my information since. 🤦🏼‍♀️ More

Stopped in with every intention of going home with a new car. Talked to Robert. He seemed nice enough. I found they had removed the monroney stickers from the windows of all the new cars. named after Oklaho car. Talked to Robert. He seemed nice enough. I found they had removed the monroney stickers from the windows of all the new cars. named after Oklahoma Senator Almer Stillwell “Mike” Monroney. The senator sponsored the Automobile Information Disclosure Act of 1958, which mandated that the sticker be visible on the side window of every new car for sale in the U.S. They did have an addendum sticker adding 1999.00 for items that would normally cost about 300.00 in retail. They even used the tire nitrogen as an added item. I thought that went away years ago. I walked away from this dealer fast. I can’t afford to give them a 2000.00 bonus and they can’t even disclose the information that is required by law. More

Our 2022 Odyssey has a problem with the back sliding door popping back open when you shut it but not always but sometimes as many as 5 times in a row. It’s been in the shop several times..was told that if i popping back open when you shut it but not always but sometimes as many as 5 times in a row. It’s been in the shop several times..was told that if it didn’t show up on their diagnostics it wasnt their problem. Won’t recommend this place to anyone!! The girl got rude and hing up. More