All Star Ford

On April 3, 2024,   I had my truck towed to All Star Ford at Denham Springs for maintenance issues.  I was originally told that my truck would be ready by April 30, 2024.  The work was not completed on my tr at Denham Springs for maintenance issues.  I was originally told that my truck would be ready by April 30, 2024.  The work was not completed on my truck until May 31, (58 days later!).  My bill for $14,941.29 showed the same mileage at check-out as at check-in, indicating the truck had not been test driven. After picking my truck up and driving it less than 15 miles, the truck caught fire.  I found myself with my wife and dog going down the interstate in a burning truck.  The truck lost power leaving us with no power steering, no power door locks and NO brakes at all.  I managed to get the truck to the shoulder of the interstate.  Within seconds of us getting out of my truck, the flames had consumed the cab of the truck  and was billowing smoke. The incident was caught by traffic cameras and aired by channel 2.  My wife and I both continue having nightmares of burning to death in the truck. The first response from All Star Ford at Denham Springs was for me to file a claim with my insurance.  They would only agree to pay for my tools and personal items if I signed a hold harmless document relieving them of any responsibility for mine and my wife’s trauma or my lost time from my self-employment work.   The poor customer service during the repairs coupled with the dismissive attitude of the General Manager makes this the worst customer service experience I have ever had. If I ever own another Ford Vehicle and have problems with it, All-Star Ford at Denham Springs is the last place I would take any car. More

The "pushy hurry up and sign" to "get this guy our of here experience" To begin my experience I arrived at all star Ford / Dodge in Denham Springs to look at a white 2020 Ram 1500. I have already done my here experience" To begin my experience I arrived at all star Ford / Dodge in Denham Springs to look at a white 2020 Ram 1500. I have already done my research, so I know what I am looking for. I wanted to a test drive to see the difference between my then, 2014 ram and the now 2020 rams. I will say I was impressed. So when we started to negotiate price, Josh and Ben became the pushy sign right here salesmen. After a few hours of talking I knew I really liked the truck in question so we agreed on a price and started the paperwork. What I was told by Josh was the truck would be detailed while I was in finance and when I was done it would be waiting on me. But surprising like when I was done with finance, the truck was still dirty, and had trash in the back of it. I mentioned it to Josh, and seeming very inconveniently he said he would take it to the back to be addressed. When it returned I finished moving my belongings and set back off on my 2 hour ride home. When I got home I was beat so I waiting until the next day to admire my new truck. When I woke I went out and started looking it over, i realized the locking lugs from my other truck that were supposed to be swapped were not, and noticed a rather large scratch in my rear bumper. So I called Josh to address it, and this process of calling and leaving voicemails went on for 4 days before I made contact with him. And when I finally got Josh on the phone he said well how do we know you didn't do that at Walmart. So then I proceed to call someone in management which also put me in a waiting game of response. When we finally arranged a date to drop my truck off I did. And was given a loaner which was greatly appreciated. Now the initial discussion Josh told me I would have my truck back in 4 days, so I was okay with that. But on the fourth day I called back. And couldn't get him on the phone. So I called for collision, and to be told.they haven't touched my truck, and that collision dept told Josh it would be 6-7 days before I got it back. In the end result I got my truck back 9 days later. In the end result it all worked out for now, but if you're okay with the runaround, the lack of returning phone calls, pushy, conniving experience, then here's your place. More

What a difference a good dealer makes! I bought two vehicles from Robinson Brothers, never again, All Star has my business from now on. I would like to thank Brian who communicated excellen I bought two vehicles from Robinson Brothers, never again, All Star has my business from now on. I would like to thank Brian who communicated excellently. He was cordial and polite, spoke clearly and didn’t waste time. Unlike Robinson Brothers who kept my truck for 6 days, I was in and out of All Star in one day. Well done All Star, you have a new customer. More