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All Star Ford

Pittsburg, CA

4.2
86 Reviews

3800 Century Way Drive

Pittsburg, CA

94565

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Showing 86 reviews

July 17, 2023

MAURICIO was the first person I encountered he greeted me and went right to the problem. the best part another customer came in that person was acknowledged he was told i will be with you in a minute. More

by ADKINS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
courtesy driver was great., Debra Evers
Jul 17, 2023 -

All Star Ford responded

That's great! Thank you.

Jul 19, 2023 -

ADKINS1 responded

service was timely .my vehicle was washed.I was keep up to date on service info.

July 17, 2023

Jose was great! He was knowledgeable about the vehicle I was looking at and understood my needs. he was super friendly, and I would work with him again any day! More

by BARTHOLOMEW
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose
Jul 17, 2023 -

All Star Ford responded

Thank you, Bartholomew! We hope to work with you again.

July 17, 2023

The customer service is great so far everyone that has helped me has been very attentive and helpful More

by gfrankie1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antony
Jul 21, 2023 -

All Star Ford responded

Great to hear! Thank you.

July 16, 2023

the service department truly needs to work on people skills, anthony should not have a job at this place that guy is a jerk. very unproffesional More

by DANIEL.SWEITZER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
anthony
Jul 17, 2023 -

All Star Ford responded

Thank you for taking the time to share your feedback regarding your experience at All Star Ford. At your earliest convenience, please contact our Customer Relations Department at 925-752-7865 to further discuss your concerns.

July 14, 2023

Me service was extremely fast and the the gentleman in the front, Austin, was very pleasant. I am very happy with me services I’ve had at All-Star Ford. More

by EFNOACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin-Service Dept
Jul 17, 2023 -

All Star Ford responded

Thank you! We are happy when you are happy.

July 14, 2023

Service Advisor Anthony is excellent. He was very informative, communicated with me every step on what was being done and and the time frame the vehicle would be done. The technicians tha More

by taphelps425
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Garza, Debra Evers
Jul 17, 2023 -

All Star Ford responded

Awesome! We appreciate you and look forward to seeing you again.

July 13, 2023

I discovered that my email was typed wrong by Ford for the Rewards Card from the beginning, so I don't know if I have ever received rewards on my vehicle repairs which totaled thousands of dollars. My hu More

by LORETTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony, Debra Evers
Jul 13, 2023 -

All Star Ford responded

Thank you Loretta for taking the time to share your feedback regarding your experience at All Star Ford. At your earliest convenience please contact our Customer Relations Department at 925-752-7865 to discuss your concerns further.

Jul 13, 2023 -

LORETTA responded

Thank you! The rear view mirror is fine, it's new, and I was used to an old loose one. Anthony showed me how it works because he realized I didn't know. So, the Service Techs did do a perfectly good job. I'll can call you about my Rewards Point, but I don't know if you can fix it at this point with your computer program. Next time, I'll make a point to tell the Rep not to leave my car in the sun. Thanks again for your attention to and help with this post. I sincerely appreciate it and at the end of the day, everything always turns out great with All Star Ford.

Jul 13, 2023 -

All Star Ford responded

You are very welcome Loretta! Great to hear Anthony helped you out with the mirror. Please give me a call when you get time to discuss your points. Have a wonderful day! Debra

Jul 13, 2023 -

LORETTA responded

Thank you Debra for talking with me to let me know that my email is correct now and was correct in other parts of the program and that I actually have been getting my Rewards Points. Yay! I miss Ricki Lazzarini. Please tell him hello for me. He is such a nice n friendly young man, always gives 110%. Anthony was terrific as well and Austin was totally great too! This has turned out to be a wonderful experience for me and renewed my loyalty. You all did Ford proud!

July 12, 2023

Great Tech and Anthony was extremely helpful and the service was quick and they didn’t sell me things I didn’t need. More

by sstephanie4260
Recommend Dealer
Yes
Employees Worked With
Anthony G
Jul 14, 2023 -

All Star Ford responded

Thank you, Stehanie! We appreciate you taking the time to share your positive experience.

July 11, 2023

Good fast everyone was helpful and it needed some tlc but everything was working well in the morning there More

by DCARDINALLI77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debra Evers
Jul 14, 2023 -

All Star Ford responded

Thank you! We appreciate your business!

July 09, 2023

I always feel valued. I never feel like I am a burden to their workload. The service via the app wasn't super thorough, but Frank was able to adjust my request according t More

by MARCUSCREEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Williams, Debra Evers
Jul 14, 2023 -

All Star Ford responded

Thank you for the 5-star review! We hope your trip to Tahoe was a great one.

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