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All Star Ford

Pittsburg, CA

4.1
87 Reviews

3800 Century Way Drive

Pittsburg, CA

94565

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Showing 87 reviews

August 03, 2023

Anthony is very helpful in providing me update while I choose to wait at the lounge. Also accessories store staff is very helpful in checking my points to apply my purchases. Thank you! More

by MCRAMIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debra Evers
Aug 04, 2023 -

All Star Ford responded

Thank you!

August 03, 2023

Excellent customer service! Very helpful and informative I got all my questions answered in a timely manner. More

by MCRAMIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Hernandez & Anthony Garza, Debra Evers
Aug 04, 2023 -

All Star Ford responded

Thank you for the 5-star review!

August 02, 2023

Jose helped me out a couple weeks prior in my search for a specific truck model. When it came in he reached back out to me and after weeks of shopping, this was the truck for me. More

by TEDHAVLIK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Debra Evers
Aug 02, 2023 -

All Star Ford responded

Awesome! Thank you for your business and congrats on the new truck!

August 01, 2023

Muy buen personal Jose Hernández save tratar muy bien alas personas muy amable sin duda More

by RMIANGEL27
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Hernandez , Debra Evers
Aug 02, 2023 -

All Star Ford responded

Gracias!

July 31, 2023

All Star Ford is a great dealership. They actually seemed to be interested in my business and continued loyalty, unheard of today! More

by ANTHONYHOGUE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Debra Evers
Aug 02, 2023 -

All Star Ford responded

Thank you for the kind words!

July 31, 2023

Jose Hernandez was incredible. Communicated with me every step of the way. Friendly and helpful. very respectful. Chris, in finance, was very nice. The only drawback for the More

by DAWNDEAR
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Hernandez
Aug 02, 2023 -

All Star Ford responded

Thank you!

July 28, 2023

Service Dept not up to par! !! Brought my car in to be serviced and they messed it up!!! Then they misdiagnosed my car instead of trying to fix the problem they blamed it on the More

by pboddy1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service manager
Aug 01, 2023 -

All Star Ford responded

We unfortunately cannot identify you by that screen name to research your service visit, therefore, at your earliest convenience, please reach out to our Customer Relations Department at 925-752-7865 to further discuss your concerns.

July 27, 2023

I'd done my homework before I went in. So I was grateful that the process didn't take all day. It still took about 4 hours but it was a lot quicker and I got the car that I was looking for More

by TBROWN_27
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose
Jul 27, 2023 -

All Star Ford responded

Thank you!

July 26, 2023

All Star Ford has always made my maintenance needs stress free with their attentive customer service. More

by LADONNA Norman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Williams
Jul 27, 2023 -

All Star Ford responded

Wow! Thank you!

July 18, 2023

Doesn't honor warranties, sells extended warranties only to be charged for service. Greasy hand prints on car, etc More

by 2019 Ford Mustang GT
Recommend Dealer
No
Employees Worked With
Service technician
Jul 18, 2023 -

All Star Ford responded

We unfortunately cannot identify you by that screen name to research your service visit, therefore, at your earliest convenience, please reach out to our Customer Relations Department at 925-752-7865 to further discuss your concerns.

Jul 18, 2023 -

2019 Ford Mustang GT responded

Joe Leif, was in last week (07-10-2023). Also steering wheel starting to come unglued, was told not under warranty, appointment was made in May so when appointment was made it was still under warranty. I work so very hard to get in for service.

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