All Star Ford
Pittsburg, CA
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The "Ford certified" claim is a lie. We bought an expedition from them had it for two weeks before the transmission started slipping and then a loud clunk. It's been in the shop now for We bought an expedition from them had it for two weeks before the transmission started slipping and then a loud clunk. It's been in the shop now for almost a month. While in the shop they inspected the grinding noise of drivers side window and realized it was previously broken into and had broken glass in the door frame. So who knows what's next to break but I would stay far away from this place, they are crooked and sold us a lemon. More
This dealership is dishonest. They back dated documents. There is a 10 day law in California. They have 10 days to find you financing or notify you they want to cancel. This deale They back dated documents. There is a 10 day law in California. They have 10 days to find you financing or notify you they want to cancel. This dealership sent me a letter stating that they want to cancel and the envelope it came in had a tracking number. Looked up the tracking info and tracking shows they mailed it on 5.28.2024 and they back dated the letter to 5.16.2024. I know that 5.21.2024 would have been 10 days.. I should have received the letter mailed no later than 5.21.2024. I went to return the car anyway and somehow the manager claimed it was funded 4 days after I signed and the purchase agreement & the cancellation letter was somehow an accident. Meanwhile they were still hard pulling my credit up until 5.25.2024. The dishonesty is insane. Manager claimed that he did not need to abide by their own letter of cancellation. The letter of cancellation was signed and this meant the sale was retracted. Mark claimed that they got my loan approved but Mark did not produce proof and told me to wait until 5 days before my first payment was due since that is when the loan company would send me a letter. Mark also stole the cancellation letter like I don't know how to make copies before going there. You can think twice about buying from this dealership. More
Straight up high pressure grease. They are inflexible and outright lie. Sold me a car and swapped the terms and now im stuck with it because even though contract changed he was gonna They are inflexible and outright lie. Sold me a car and swapped the terms and now im stuck with it because even though contract changed he was gonna push it through with or without my signature. Be warned. More
Took my 2015 Edge for oil change and was told I have an OIL LEAK and they will check it for $200. I only have 39,000 miles on it. It does NOT use any oil between oil changes and there is NO OIL on my dri OIL LEAK and they will check it for $200. I only have 39,000 miles on it. It does NOT use any oil between oil changes and there is NO OIL on my driveway or garage floor! More
Craig in Parts was amazing. Researched and ordered what I needed. Was super helpful, kind, patient and all with a smile. When I asked, he said he'd been doing this for 40 years. Researched and ordered what I needed. Was super helpful, kind, patient and all with a smile. When I asked, he said he'd been doing this for 40 years. Pretty rare to find this kind of service these days. Thanks Craig and All Star Ford. More
Communication was very poor. Part on back order with no ETA. No rental offered. When I came in to get something from my car I was told the car was done just needed a test drive a Part on back order with no ETA. No rental offered. When I came in to get something from my car I was told the car was done just needed a test drive and car wash and that it would be ready in the morning. I didn’t get a call until 12 noon and then still had to wait for it to be washed. More