All Star Dodge Chrysler Jeep Ram - Service Center

Everything was excellent except my truck is still not fixed They were professional..friendly and efficient ..my mane concern is why is the part for my truck so hard to get is this a recall issue..because every They were professional..friendly and efficient ..my mane concern is why is the part for my truck so hard to get is this a recall issue..because every dealer or parts provider including online sales has this part on back order for months at a time More

Factory recall Great communication. They actually listen to me and did not dismiss my concerns. I appreciate the friendly environment. The staff appeared to be knowl Great communication. They actually listen to me and did not dismiss my concerns. I appreciate the friendly environment. The staff appeared to be knowledgeable. Better experience than other dealerships I've dealt with. More

Car repair Excellent customer service. Ben kept me informed, explained what was the problem and what was repaired. Hours of service center are very convenient. Excellent customer service. Ben kept me informed, explained what was the problem and what was repaired. Hours of service center are very convenient. Satisfied customer. More

Fantastic Service It is very refreshing to have such attentive people working on my car, Jeff the service manager, Julie the advisor and Eric the technician went abov It is very refreshing to have such attentive people working on my car, Jeff the service manager, Julie the advisor and Eric the technician went above and beyond, to keep me informed of my service visit and explained in detail the repairs performed, I truly appreciate the level of service . You guys are fantastic ! More

Service The service writer was extremely courteous and helpful. Time to diagnose and repair was a lot shorter than I expected. I will return to them for servi The service writer was extremely courteous and helpful. Time to diagnose and repair was a lot shorter than I expected. I will return to them for service in the future. More

A good experience My service representative was friendly. Kept me informed and explained what was needed to keep my truck in perfect condition. I was very happy with th My service representative was friendly. Kept me informed and explained what was needed to keep my truck in perfect condition. I was very happy with the service More

Regular service I have purchased 2 vehicles from All Star. The service adviser's have always been courteous and helpful with every issue, however slight that I presen I have purchased 2 vehicles from All Star. The service adviser's have always been courteous and helpful with every issue, however slight that I presented to them. PJ was the original adviser when I purchased my Jeep and I regularly get assistance from him as well as others when getting vehicle service. Because of the excellent support that I receive from the staff, I will continue to bring my vehicles to All Star for service as well as future sales support. More

Urgent repair I'd like to thank All-Star for getting my wife's Jeep in quickly to address an engine safety issue. They were not only prompt (same-day I emailed the I'd like to thank All-Star for getting my wife's Jeep in quickly to address an engine safety issue. They were not only prompt (same-day I emailed the service department), but extremely helpful. They explained the repair needs, costs and options and even got us a rental car. I would absolutely recommend anyone to buy and vehicle or get service at All-Star. They are the best! More

Listening to customer and vehicle I’ve visited this dealership more than 5 times. The majority of the visits was to try and find & fix a popping noise in my 2019 truck. The 1st time th I’ve visited this dealership more than 5 times. The majority of the visits was to try and find & fix a popping noise in my 2019 truck. The 1st time they worked very hard and found a hole in my exhaust. They replaced some of the pipes and thought that would fix it. It didn’t fix it so I came back a couple days later. The dealership again searched and adjusted the resonator. That also didn’t make the pop go away. I returned a couple weeks later. The new service tech rode along and said he’s 100% sure it was my MDS, and there was nothing that could be done to get rid of the popping noise on my brand new 2019 truck with 2500 miles. I felt that was unacceptable as this is a new truck and it shouldn’t pop while driving. I had to go back again but this time I had to involve Chrysler. After leaving my truck again overnight, they ran tests and said I needed to ride with my new truck in a certain mode to not hear anything. When you ride in that mode it rides differently and brakes differently and I lose my fuel efficiency. So that makes since to put a bandage on a problem by turning the MDS off but knowing there’s still something wrong in regular drive. Problem is the new service tech was not working on the pop noise but some other noise. The new tech said he never heard the popping noise, but the original service tech not only heard the popping but duplicated it. So why change in the middle of trying to figure out what the problem is. This is why I can’t give 5 stars. This isn’t a bad dealership I don’t like changing midstream. I just want to enjoy my new truck. More

Service Ben my advisor is wonderful! He took the time to explain everything to me and make sure I knew what was going on thank you Ben my advisor is wonderful! He took the time to explain everything to me and make sure I knew what was going on thank you More