All Star Dodge Chrysler Jeep Ram

Willing to look at multiple vehicles, reasonable negotiation I originally bought a Jeep Patriot at a dealership up in North St. Louis and we had it for four years. It was our travel vehicle and was fine except I originally bought a Jeep Patriot at a dealership up in North St. Louis and we had it for four years. It was our travel vehicle and was fine except that the 4-cylinder was a little under powered on the highway. We had started getting service on the Patriot from All Star because it was closer and their service department seemed better than the one up north. After researching for several years, we had determined that a Jeep Cherokee was a reasonable upgrade to 6-cylinder without too high a price difference. Jason was our sales person and he was willing to walk all over the lot and look over many vehicles. We had already looked up some on the internet. He looked on the computer and determined that one that we were looking for had just sold but there was another with the same features on an overflow lot in back. He went down and brought it up. We looked it over and decided to buy it. We asked about trade-in and they gave us a number right in the middle of the range from blue book which I thought was fair. The price already had a discount from some factory rebates and he gave us all of that and a little more plus the fair value for our trade-in. The negotiation was pretty straight-forward and we didn't do a lot of back and forth. They did their best to make it go smoothly and we appreciated that. Nice work. It was a good deal on a car that fit our needs. Thanks again. Mike More

Great Experience We were met with a can do attitude and everything went great, from the selection of Jeeps, to the Sales force, and Finance person. The process went We were met with a can do attitude and everything went great, from the selection of Jeeps, to the Sales force, and Finance person. The process went very smooth and quickly, the appraisal of my car, as well as the service department adding options requested on a timely manner. More

Great experience Mr Washington was really into helping me get a nice vehicle. I was really pleased with all of the help I received. Very nice people. Mr Washington was really into helping me get a nice vehicle. I was really pleased with all of the help I received. Very nice people. More

Amazing! Jason pritz did an ANAZING job in getting me a new car. I would recommend anyone to check it out and try to get a car through them. Jason pritz did an ANAZING job in getting me a new car. I would recommend anyone to check it out and try to get a car through them. More

Excellent service, enthusiastic salesman, fair pricing. We came to All Star to look at a vehicle that had been sold the night before but not removed from inventory. We were disappointed but Jason Pritz ste We came to All Star to look at a vehicle that had been sold the night before but not removed from inventory. We were disappointed but Jason Pritz stepped in, ran a search on the auction site and found exactly what we were looking for in a 2008 Dodge Ram 3500 4x4 Dually with low mileage. He made the bid, bought the vehicle, had it delivered to All Star and we picked it up within a few days. We needed the 5th wheel removed from the truck we traded and installed in the new truck. He made the appointment for this to be done and the service folks hustled. They did not have new bolts, which are required when a 5th wheel is installed so we were able to leave that day. We have an appointment with Quality RV to get the 5th wheel installed with new bolts and All Star is picking up the tab. We love the truck and my husband is a happy man! More

excellent My salesman, Mr. Garry Williams, and Ms. Marybeth, were very helpful and friendly towards me. they went far and beyond what the job called for to hel My salesman, Mr. Garry Williams, and Ms. Marybeth, were very helpful and friendly towards me. they went far and beyond what the job called for to help me. I was well pleased with my experience. also Steve was very nice and attentive didn"t make me feel like a second class citizen. Thanks to a wonderful team. More

Great Experience I gave this dealership and the sales team 5 stars because the whole process was great. I worked with Brandon to purchase my vehicle and he was very ac I gave this dealership and the sales team 5 stars because the whole process was great. I worked with Brandon to purchase my vehicle and he was very accommodating and knowledgeable. This was my first time buying a new car on my own and everyone was very helpful in getting me a good deal on the car I wanted in a timely manner. All of my questions and concerns were answered, and I got to drive my new car home the next day! More

Run Away, Someone else has what you want. A car is a car and you already know what you want. What you’re shopping for is someone to provide you more information and be able to service that ca A car is a car and you already know what you want. What you’re shopping for is someone to provide you more information and be able to service that car. After all, your about to enter into a long term relationship with that dealership. All-Star Chrysler in Bridgeton, is relationship that I truly regret starting. As an organization, I found them to be the embodiment of every stereotype of a car dealer that you can think of. I was told by a Sales Manager and Body Shop Manager, that I should accept the defect in my vehicle, since it was a common defect. The GSM was unaware of the defect and seemed generally unaware of his product. It took 2 weeks, 9 visits, 8 hours on site, and 3 hours of lost work with an uncompromising standard. I’m so disappointed, I just wish I could give my vehicles back and walk away. In February, I purchased two, 2016 Jeep Cherokees. I specifically chose All-Star in Bridgeton, based on previously meeting one their Sales Managers. I passed other Jeep dealerships so I could do business at All-Star. After owning my two Cherokees for a couple of months, I noticed the hood and the rear hatch were out of alignment. I sent an email to my sales person, simply asking for a point of contact so I could get this matter addressed. My previously helpful and accommodating sales person, never responded. (My guess is because he had already cashed his commission check.) I returned to the dealership and was assisted by a different salesman, who brought my issue to the attention of the General Sales Manager. The salesman then escorted me to various departments until we ended at the body shop. The manager of the body shop told me there wasn’t much he could do to fix, but would try to make it better. The body shop manager, brought me several other Cherokee’s to point out that there were all that way, but he would try. I left my Cherokee in their care and took home a rental. The next day, I picked up my Cherokee. I was disappointed with the results, but accepted it as their “best” and made arrangements to bring my other Cherokee up the next day. I was cautioned again, they would do their best. I even asked if I was the only guy that ever complained about it and was told they adjusted one hood before me. (I Googled “2016 jeep Cherokee hood alignment” and got over 200,000 hits. But All-Star only knows of one before me.) When I picked up my second Cherokee, I was informed that it aligned “better” than the other one. Which was true. (My issue became, how can two identical vehicles not be able to be adjusted the same?) I took this issue to the Sales Manager I knew previously. I was told again, that “they are all that way” and the Challengers have the same issue. (To me, it sounded like a child’s excuse, “But everyone else is doing it.”) He then asked, “Besides all that, how do you like it?” I then told him everything else I was dissatisfied with, such as how I don’t believe the transmission down shifts properly. But a great deal of my frustration has to do with the “tech package”. How the Uconnect 8.4 system functions and interacts with my mobile device. For example, the default position on the “radio” is on. And you cannot turn it off, your only option is to mute or turn down the volume. I find it annoying when I mute the sound system for a conversation and the next time I start the car, it defaults to its previously non-muted status. The Uconnect via Mobile function is unreliable, I have an email box full of notices that the connection failed. Most of all, when using the safety feature of hands free voice to text, the system amends your text message with “… Sent from my Jeep, Uconnect”. Frankly, it’s no one’s business where I am when I’m texting, unless I tell them. Had I known their system did this, I would have walked away. The Sales Manager I was telling this too, said he didn’t realize the system did this, since he never synced his phone to the dealer cars he drove. (I Googled “Uconnect text signature” and got over 57,000 hits, but no one at All-Star knows this) He did, however, offer to set up a meeting with the General Sales Manager so I could discuss these issues. Out of professionalism, I sent the General Sales Manager an email detailing the events and my treatment. When I arrived back to the dealership, I approached the General Sales Manager and introduced myself saying that the Sales Manager was supposed to set up a meeting. The GSM told me that he didn’t know about a meeting and hadn’t read my email. I gave him a moment to read my email so we could discuss how to proceed. The GSM seemed to be very empathetic and accommodating. However, he told me that he didn’t know about alignment issues (200,000 hits) until I showed him on the Cherokee on the floor. He said he didn’t know about the “text signature” (57,000 hits) and the other managers shouldn’t have told me that the issue were “normal”. The GSM went to address the issue with the respective departments, telling their managers to treat it like it was “His” car and asked if I could bring my cars back to be fixed. To their credit, both Cherokees are now fixed to my satisfaction. However, I sent the initial email on April 18 and I will be picking up my second vehicle today, May 3. Both vehicles required two trips to the dealer. I guess the first time, they treated it like a “Customer” car and the second time, they were treated like the “General Sales Manager’s” car. If you made it this far... Zachary Jones is the "Good Guy" in this story. Jason Pritz is the one that blew me off. In the end Scott Hamilton, literally just turned away from me. Your investment, deserves better. More

OUTSTANDING CUSTOMER SERVICE WITH A SMILE!!!! Curtis Washington I just wanted to write you a quick note to thank your for your honesty and dedication while selling me my new car last week. T Curtis Washington I just wanted to write you a quick note to thank your for your honesty and dedication while selling me my new car last week. Thank you so much for answering all of my questions honestly, and making that process so smooth as it otherwise could have been. I'm happy with the car I purchased, and I'm not freaking out about the purchase price. That's a pretty ideal situation when it comes to buying a new car, and it's all thanks to you. You can be sure that if I have any family or friends looking to buy new cars in the future, I'll be sending them to All Star Dodge, and telling them to ask for Curtis Washington. Thanks again More

Fantastic! I have purchased many cars in my lifetime and found Brandon Pittman to be the most professional car salesmen I have dealt with. I would recommend All I have purchased many cars in my lifetime and found Brandon Pittman to be the most professional car salesmen I have dealt with. I would recommend All Star to my family and best friends. As a retired salesman, my career lasted over 50 years, I witnessed a really caring individual in Mr. Pittman and a culture at All Star second to none. David A. Smith More