All Star Dodge Chrysler Jeep Ram

Waste of time. Poor Customer Service Go here if you would like your valuable time to be wasted. I was interested in a specific vehicle at All Star. I reached out via their website and Go here if you would like your valuable time to be wasted. I was interested in a specific vehicle at All Star. I reached out via their website and Melissa Walker followed up with me via text message. On the 5th of September I let Melissa know that we would like to schedule an appointment at 9am on 9/7. She set up an appointment for me with Cory Johnson. This was confirmed via text and with a calendar invite to my gmail calendar of which I also confirmed. On 9/6 I sent a text to Melissa to see if I could come the evening before (had some time free up in my schedule) of which she told me that I would be unable to test drive the vehicle because "I just spoke to Cory and he informed me that he just sent the Wrangler back to the show to make sure all of the inspections were complete and up to date so it would be ready for you tomorrow and is currently not available to drive because of that." Ok, fair enough.. It was short notice and this, while seemingly fishy, was okay with me. I responded, "Ok. That is fine. So the car will be available tomorrow morning?" She responded, "It should be. We will let you know tonight if there is any hang up so you don't drive out here without it being ready." So I drove 2 hours the following morning for my appointment having not received any calls. When I showed up and met Cory Johnson he said to me... "Did Melissa tell you what's going on? The car threw a check engine light during a test drive yesterday and is in the shop until the part can be fixed." So.. I left and went and purchased another Wrangler, with cash, at another dealership. No follow up call from Cory. No follow up texts for the oh-so-helpful and professional, Melissa Walker... Stay away. If the dealership cannot handle simple customer service, what else will they botch in the process of purchasing a vehicle? More

Exceptional customer service, great experience! I came in looking for two specific cars, and after test driving both, I was still torn at which was going to be the right choice for me. David sat dow I came in looking for two specific cars, and after test driving both, I was still torn at which was going to be the right choice for me. David sat down and broke down the finances with me, showed me all the features that differed between the two, and followed up during the whole sale for me to make sure everything was going smoothly. The interaction from start to finish far exceed all the interactions I have had at other dealerships-- incredibly respectful and helpful. Highly recommend working with David if you have the chance. More

Great expereince! Had a little trouble getting to the right Sale person but once I did the experience was great. The finance side went smooth and fast. I would buy fro Had a little trouble getting to the right Sale person but once I did the experience was great. The finance side went smooth and fast. I would buy from Renell Couzart again! More

Greet experience, very respectful The dealership and all the staff are amazing. Renell was my salesman and he could not have been a nicer more outgoing guy. He cracked jokes and just m The dealership and all the staff are amazing. Renell was my salesman and he could not have been a nicer more outgoing guy. He cracked jokes and just made the process fun. I know the finance guys at dealerships get a bad rep but Ken my finance guy put that bad reputation to rest. He was very understanding and not super pushy. He understood my situation and we were done in less than 10 minutes. Couldn't be happier!!! 10/10 would Recommend More

Nice folks...no pressure. My first brand new car. I knew what I wanted and Renell made it happen. He searched the area and worked out a dealer trade. Easy peasy :) My first brand new car. I knew what I wanted and Renell made it happen. He searched the area and worked out a dealer trade. Easy peasy :) More