All Star Dodge Chrysler Jeep Ram

What I appreciate the most is her transparent process and great customer service. Special thanks to Catonah Jenkins for making the process easy 6 stars great customer service. Special thanks to Catonah Jenkins for making the process easy 6 stars More

Two weeks ago, I took my Jeep to the All Star service department for a mechanical problem. I paid $156 for a diagnostic check. I was told they couldn't find a problem but they did a software update that department for a mechanical problem. I paid $156 for a diagnostic check. I was told they couldn't find a problem but they did a software update that was generated for problems like mine. Two days ago I had the same problem. I called them and was told I could return and pay another $156 for another diagnostic check. Their explanation was they had to pay the technician. Since they didn't find a problem (but knew the issue was a problem) , I could end up paying them multiple times for "checking" and never get a repair. They don't seem to stand by their work and it appears they don't care. More

Horrible Sales department, had my husband and I fill out the credit application before even seeing the vehicle. Payments was double what was quoted, when we did finally get to see the vehicle, we wasn’t al the credit application before even seeing the vehicle. Payments was double what was quoted, when we did finally get to see the vehicle, we wasn’t allowed to drive it off the car lot because it wasn’t even inspected for road worthiness, after waiting 7 days was notified that it was to many things wrong with the vehicle that it would cost too much to sell and that they would lose money in fact they wanted to even raise the price of the car to compensate the difference of how much money it was going to cost so they told us that they were going to send it back to auction and it was not for sale any longer. After telling them that we would report this to the state attorney generals office and the BBB they change their minds fix the vehicle and sold it to us More

Zero Stars. Bought a new 2020 Jeep Trailhawk with the stipulation that All Star would install the Jeep Tow Package onto it. I dropped my Trailhawk off at All Star and instead of doing the work they were stipulation that All Star would install the Jeep Tow Package onto it. I dropped my Trailhawk off at All Star and instead of doing the work they were supposed to do they took it off site without my knowledge and had a 3rd party install a cheap hitch on the wrong part of the vehicle. The hitch wiring is also exposed. Told All Star this was not the deal I made with them and wanted the hitch removed and the Jeep Tow package installed as agreed upon. Scott Hamilton and Scott Webb refused to honor their side of the deal; I will be going up the Chrysler chain until this is resolved. Scott Hamilton and Scott Webb do not deal in good faith and will mislead and lie for a few hundred dollars. These guys have no integrity. Do not work with this dealer. More

Rendell helped us with 2 trade in. He was informative and wise about the 1500 Ram truck we purchased on 12/28/19. We were happy with our purchase. One week later we purchased a 2019 Dodge Charger. It had t wise about the 1500 Ram truck we purchased on 12/28/19. We were happy with our purchase. One week later we purchased a 2019 Dodge Charger. It had to be shipped here from Indiana. It was worth the 2 day wait. I was pleased with my car. It only had 15 miles on it! Now I’m waiting on the weather to get it detailed at All Star! More

Renell Renell Renell!!!!!!!! OMG!!!! The best experience encountered when making my purchase for my new car. Thanks again Renell for my 2019 "Show Room Floor" Dodge Charger! I'm o OMG!!!! The best experience encountered when making my purchase for my new car. Thanks again Renell for my 2019 "Show Room Floor" Dodge Charger! I'm overly Happy and Excited. More