Kunes Buick GMC of Oak Creek

I had an oil change and Tire rotation on 11/6/24. No problem with that service. I complained my brakes still still scraping noise and often pulse. this is not at high speeds. I had my front brakes No problem with that service. I complained my brakes still still scraping noise and often pulse. this is not at high speeds. I had my front brakes pads and rotors replaced May of '23, my rear brakes pads and rotors may of '24. Also bought 4 brand new tires. Each time I let them know the brakes are still scraping and some shimmy upon braking. May 29th they replaced lower control arm bushings. When I came in for oil change I let them know the brakes are still scraping, please check again. Were bad parts installed or what? They said they looked and they are fine. I now feel I need to go elsewhere to see if I they put in bad parts or why my brakes are still screeching when applied. More

I had to take my car back twice from just getting a regular oil change/tire rotation & battery installed. The first time a bolt was missing from the bracket on the battery. The 2nd time I had to take i regular oil change/tire rotation & battery installed. The first time a bolt was missing from the bracket on the battery. The 2nd time I had to take it back, the battery terminal clamp was loose & bent and we received no compensation for bringing it back twice More

Worst dealership ever! Very high pressure to buy and service is a complete joke! BELIEVE ME ... STAY AWAY FROM THIS PLACE!!!!! Very high pressure to buy and service is a complete joke! BELIEVE ME ... STAY AWAY FROM THIS PLACE!!!!! More

This dealership was not pushy patient with the customer willing to make alterations or changes to what the customer wants, determined to complete the sale with customers wishes in mind willing to make alterations or changes to what the customer wants, determined to complete the sale with customers wishes in mind More

Sold me a car with a dead battery, oil leak, and loose sway bar end links. Car had trouble starting a week after driving it off the lot. Took it back for them to service and they told me the battery was h sway bar end links. Car had trouble starting a week after driving it off the lot. Took it back for them to service and they told me the battery was healthy, even after they needed to jumpstart it when I picked it back up. I also asked them to check the suspension because of knocking when going over bumps. They told me the car just sounds like that and didn’t even look into it. Loose sway bar links is a safety issue, but they intentionally ignored it to make a quick sale. Never doing business with them again. More

Sales professional Jackson B. was exceptional. John G. the sales manager was what drew me to your store, he is awesome to work with. The detailer that did my spot delivery needs was exceptional. John G. the sales manager was what drew me to your store, he is awesome to work with. The detailer that did my spot delivery needs a lesson on how to clean the inside of the windows, had to get a rag myself before I could drive out of the detail bay, not good. More

The dealership was. Iwas able to find the vehicle very nice and the employees were very helpful. I was able to find the vehicle I was looking for. The salesman helped m Iwas able to find the vehicle very nice and the employees were very helpful. I was able to find the vehicle I was looking for. The salesman helped my wife and I through out the day More

Verbally, I was told by my sales rep, Jackson, that Kunes would fix a scratch on my back bumper and apply a ceramic coating about a week after I purchased my new car. I haven't received any communication fro would fix a scratch on my back bumper and apply a ceramic coating about a week after I purchased my new car. I haven't received any communication from Kunes on either of these, and then after reviewing my sales paperwork, I noticed this was left off. If this promise was made in an effort to get me to purchase without any good faith in following through with the service, then I am highly disappointed and I certainly won't be purchasing any other vehicles from Kunes. If this was an oversite, then that is understandable and forgivable (we are all human). As a Christian business, I certainly hope it is the latter. More

The last time I brough my new Buick in for servicing (the second issue in the first 7500 miles, mind you), I arrived to pick up my car to a.) no service rep. Terrell, who called me to tell me my car was read second issue in the first 7500 miles, mind you), I arrived to pick up my car to a.) no service rep. Terrell, who called me to tell me my car was ready to be picked up was nowhere to be found, and b.) a new scratch in my fender! COMPLETELY unacceptable. Because Terrell wasn't there, I had to flag down another rep, Juan, who of course had no idea what happened or even what to do next. So he assured me that his manager, who also had left for the day (it was 4 pm) would call me the next day. I have received no phone calls and it's been a week now. I am beyond livid. More

I had little time to negotiate and expedite the purchase of a new car, Isaiah Gonzales and team were very respectful of my limited time and helped get the purchase and process through that day at an agreeab of a new car, Isaiah Gonzales and team were very respectful of my limited time and helped get the purchase and process through that day at an agreeable price! Thank you! More