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All American Chrysler Jeep Dodge Ram of Odessa - Service Center

Odessa, TX

4.3
1,082 Reviews

1,082 Reviews of All American Chrysler Jeep Dodge Ram of Odessa - Service Center

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July 16, 2020

2019 Dodge Charger a.c. still isn't working properly despite two visits to the service department within a year! Really getting tired of the runaround here! More

by ROSALU76
Recommend Dealer
No
Employees Worked With
Regina , Emily Reddell
July 16, 2020

Had to rely on Jose Tejada for info on my vehicle due to Arturo my service advisor wouldn't return my text after he sent me one letting me know I could communicate with him in that manner. More

by EDWARDPANDO
Recommend Dealer
No
Employees Worked With
Jose Tejada
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 15, 2020

Our brand new Challenger got damaged by hail. We took it in and worked with Regina through the whole process and repairs. She has excellent customer service and worked well with our insurance company. We we More

by Rodriguez
Recommend Dealer
Yes
Employees Worked With
Regina
Jul 16, 2020 -

All American Chrysler Jeep Dodge Ram of Odessa responded

We really appreciate your feedback! We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, Rocky Barnes | Service Manager

July 06, 2020

Need better customer service I had to call on several occasions about my Jeep Norma told me she would get back with me and I had to call More

by SHATERIKAGRIMES
Recommend Dealer
No
Employees Worked With
Norma Padilla
July 06, 2020

Mrs. Norma in the service department continues to give great customer service to my family maintain everything needs. She has great customer service skills, I enjoy doing business with her. More

by JERRIBERGERON7
Recommend Dealer
Yes
Employees Worked With
Norma Padilla
Jul 09, 2020 -

All American Chrysler Jeep Dodge Ram of Odessa responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Rocky Barnes | Service Manager

July 06, 2020

Great servive and wonderful people. 10 out of 10. All my questions were answered and i ask for a quote which was given and explained to my satisfaction. More

by CARY.DAWSON73
Recommend Dealer
Yes
Employees Worked With
Norma Padilla
Jul 09, 2020 -

All American Chrysler Jeep Dodge Ram of Odessa responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Rocky Barnes | Service Manager

July 03, 2020

They were very helpful and friendly. Service was not very fast but it was thorough. I will definitely be going back for service for sure. More

by TYMBER35
Recommend Dealer
Yes
Employees Worked With
Jason Etherton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2020 -

All American Chrysler Jeep Dodge Ram of Odessa responded

We really appreciate you taking the time to leave a review about your experience at our Auto Body Shop. We're glad to hear that you felt the All American Chrysler Jeep Dodge of Odessa team went above and beyond to help out with your vehicle needs. Thank you again for your continued business. Sincerely, Rocky Barnes | Service Manager

July 03, 2020

Poor customer service . Service advisor lied about my truck being worked on . The only reason they get business is because there the only ram dealership there. Qould not recommend More

by shawncg76
Recommend Dealer
No
Employees Worked With
Emily Reddell
July 03, 2020

I had one free oil change left on my truck, showed up and was told it was already two years old. They always have an excuse not to honor free oil changes. Same with car washes as well. More

by FSPD_115
Recommend Dealer
No
Employees Worked With
Emily Reddell
July 01, 2020

Norma my service rep was great gave me an estimated return time and was very polite when she called that vehicle was ready and even brought the truck out to me. Awesome customer service on her behalf! More

by egonzales1999
Recommend Dealer
Yes
Employees Worked With
Norma Padilla
Jul 08, 2020 -

All American Chrysler Jeep Dodge Ram of Odessa responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Rocky Barnes | Service Manager

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