All American Chrysler Jeep Dodge Ram of Odessa - Service Center

Emily in the Service Department is awesome. She is the only service advisor we use. Long time customers (over 20 years). She is the easiest to work with. Rocky needs 20 more like her. only service advisor we use. Long time customers (over 20 years). She is the easiest to work with. Rocky needs 20 more like her. More

The dealership stayed in contact with me before and afterwards everything worked out great thanks It didn’t take as long is as I thought it would just a great job thanks afterwards everything worked out great thanks It didn’t take as long is as I thought it would just a great job thanks More

I took my 2020 challenger for a oil change I'm driving home and my car starts smoking bad every time I step on the gas a big cloud of smoke is coming out of my tailpipes so I have to go back to all americ home and my car starts smoking bad every time I step on the gas a big cloud of smoke is coming out of my tailpipes so I have to go back to all american so they can look at it I have to wait 3hrs for them to fix my car so I had to waste a whole day I got there at 700 am to get my oil changed leave and go back and I'm there till 600 I thought your techs were certified next time I will just drive the 20 miles to midland I won't go back More

Poor communication from service department. I wouldn’t recommend them for any type of service. They will not keep you in the loop on the status of your vehicle. You pretty much have to bug them everyday recommend them for any type of service. They will not keep you in the loop on the status of your vehicle. You pretty much have to bug them everyday More

I was satisfied and with there professional performance and very pleased and didn’t wait a lot of time they maybe you fell good and like no worries of my car and very pleased and didn’t wait a lot of time they maybe you fell good and like no worries of my car More

Disappointed I am very disappointed in the service. I bought my Durango there and was very satisfied with that part of the business. But the oil change experienc I am very disappointed in the service. I bought my Durango there and was very satisfied with that part of the business. But the oil change experience is very disappointing. I waited for 2 hours for and oil change. I bought the life time oil change when I purchased my car, so therefore I really don't want to go anywhere else. I don't have enough space to tell you about my experience, but all I have to say It surely needs to be improved so your customers don't have to wait so long. More

Not completely satisfied with my experience. I had to call the warranty company myself to verify eligibility. Regina called me and said the parts were not covered. When I asked for a reason she said “I d call the warranty company myself to verify eligibility. Regina called me and said the parts were not covered. When I asked for a reason she said “I don’t know.” I then had to call MOPAR myself and asked for a reason. That’s when I learned that the parts were covered under my warranty. Regina provided inaccurate information. She was nice about it, but definitely not the best service. I never had any contact with the service department people, so not sure who to pick there. More

Truck was leaking oil after an oil change it never did that before. It’s almost new under 90k miles on it and my service rep had an attitude. that before. It’s almost new under 90k miles on it and my service rep had an attitude. More

Took almost exactly 2 hours for an oil change and state inspection. I was told I was the first one in line at 7:30am and that it shouldn’t take too long. 2 hours in my opinion is a little ridiculous for an inspection. I was told I was the first one in line at 7:30am and that it shouldn’t take too long. 2 hours in my opinion is a little ridiculous for an oil change and inspection when I didn’t have anyone in front of me. I was never introduced to anyone in the service department therefore I marked everyone in service with 5 stars. Kinda unfair to give 1 star to someone that had nothing to do with my service!? However, you dot have the option to leave that question blank???!!! More