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All American Chrysler Jeep Dodge Ram of Odessa - Service Center

Odessa, TX

4.3
1,082 Reviews
Call Service Center (432) 653-4898

1,082 Reviews of All American Chrysler Jeep Dodge Ram of Odessa - Service Center

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November 17, 2023

They keep the vehicle or 2 weeks before it was even looked at, and no communication on their part. We had to keep checking in. Then it was another 2 weeks before we got it back. This happened both t More

by GINNY1130VLR
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Etherton
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2023 -

All American Chrysler Jeep Dodge Ram of Odessa responded

We appreciate you taking the time to leave your feedback. We're sorry we didn't provide you with the best experience that we could have. Please reach out to us at (432) 580-2500 to let us know how we can improve.

November 17, 2023

Unorganized and there is lack of communication between the dealership and the customer. I would suggest a change in your communication plan. More

by IKHAWAJAH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Myra Vega
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2023 -

All American Chrysler Jeep Dodge Ram of Odessa responded

Thank you for taking the time to voice your concerns. Please reach out to us at (432) 580-2500 to further discuss your concerns. Thank you and we hope to hear from you promptly.

October 31, 2023

My vehicle was fixed to my satisfaction. But I was not kept updated and it took almost twelve days to get it back. More

by LOUISNUNEZ2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Tejada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Etherton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Myra Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Norma Padilla, Emily Reddell
Report | Print
Nov 01, 2023 -

All American Chrysler Jeep Dodge Ram of Odessa responded

Thank you for taking the time to provide your feedback, LOUISNUNEZ2000. We apologize for any inconvenience caused by the lack of updates and the extended duration it took to return your vehicle. We appreciate your patience and understanding during this time. If you have any further concerns or questions, please feel free to reach out to us directly.

October 27, 2023

They took care of me in a timely and professional manner. Absolutely and completely satisfied. More

by GARCIA.432.MARCO
Recommend Dealer
Yes
Employees Worked With
Jason Mandell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Ortega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Tejada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Etherton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rocio Rizzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Myra Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Norma Padilla, Emily Reddell
Report | Print
Oct 31, 2023 -

All American Chrysler Jeep Dodge Ram of Odessa responded

Hey there, thanks for the kind words! We're thrilled to hear how much you enjoyed your experience with us and we hope to see you again at All American Chrysler Jeep Dodge Ram of Odessa.

October 25, 2023

Kinda disappointed I bought a service package there and a new vehicle. If I would have known that you guys were going to try and screw me on a trade I wouldn't have bought anything from you guys. More

by HALACY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know
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Oct 26, 2023 -

All American Chrysler Jeep Dodge Ram of Odessa responded

HALACY1, we really value your feedback and would love the opportunity to talk about it more. We hope we can come to a solution together! Give us a call at (432) 580-2500.

October 18, 2023

Very friendly and answers all my questions. Everything is always done in a prompt amount of time. More

by THEJORDAN5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Etherton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Myra Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Norma Padilla
Report | Print
Oct 18, 2023 -

All American Chrysler Jeep Dodge Ram of Odessa responded

Thank you so much for your review of All American Chrysler Jeep Dodge Ram of Odessa! We truly appreciate the feedback and hope to hear from you again.

October 18, 2023

I personally had an excellent service at this dealership. They didn’t take long with my vehicle and were very kind. More

by JULIE_04202001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myra Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 19, 2023 -

All American Chrysler Jeep Dodge Ram of Odessa responded

Thank you for taking the time to share your positive experience at our dealership, JULIE_04202001. We strive to provide efficient and friendly service to all our customers, and we're glad to hear that we met your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out.

October 17, 2023

My vehicle had some recalls and was given the run around no one knew anything More

by CJAZMINE069
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Mandell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Ortega
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Tejada
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Etherton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rocio Rizzo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Myra Vega
1.0
This rating includes all reviews, with more weight given to recent reviews.
James Taylor
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victor Garcia, Norma Padilla, Emily Reddell
Report | Print
Oct 18, 2023 -

All American Chrysler Jeep Dodge Ram of Odessa responded

Thank you for bringing this to our attention. We apologize for any inconvenience. We understand your frustration and appreciate your patience thus far. Our team is actively looking into the matter and we will provide you with an update as soon as possible. We value your business and are committed to ensuring your satisfaction.

October 12, 2023

Exellent, polite and smart people. All personnel willing to help you with everything we need. More

by ADRIAN-MTZ22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Ortega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Tejada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Etherton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Myra Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Norma Padilla, Emily Reddell
Report | Print
Oct 18, 2023 -

All American Chrysler Jeep Dodge Ram of Odessa responded

We appreciate the five stars! Thank you for rating All American Chrysler Jeep Dodge Ram of Odessa and have a great day.

October 10, 2023

Fast and easy for oil change drop off and pick up! In good timely manner More

by Brittany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Etherton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2023 -

All American Chrysler Jeep Dodge Ram of Odessa responded

We appreciate the five stars! Thank you for rating All American Chrysler Jeep Dodge Ram of Odessa and have a great day.

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