All American Chrysler Jeep Dodge Ram of Odessa - Service Center

RUN AWAY!!!! I took my 2014 jeep in for service on my list that they installed a month ago. After turning the keys over to service. They tell me the guy that insta I took my 2014 jeep in for service on my list that they installed a month ago. After turning the keys over to service. They tell me the guy that installed the lift walked off the job before it was finished. Well thats not good to hear. The next day at 8 am I started calling. I must have left 6 messages no reply. I called front dest who transferred me to sevice. I talked to jose asst 3 times. Said jose would call me. No call! After 10-15 more calls still no one would answer. At 2-3pm somewhere in that time he called said it was fixed. I said what about the the oarts that where loose. He said I didnt know about that. (If he would have called I could have told him) He said I will ask and get back with you. Well no response. Another 20-30 more calls and nothing. I said the xxxx with it. I started the drive from Pecos to the shop. Let me tell you I was pissed. It was rent a car so I could work or get mine back. I got on line looking for help because you see when I said no answer. I mean none. The front desk, Service, Managers no one would answer. I talked to instant chat 3 times. They where like ih yes someone will call you right now. Never happend. The place closes at 7pm. Most of car rentals close at 6pm. At ten min before I was to get there now its 5:30pm jose calls said its fixed. OMG!!! This place (IMO) should be shut down!!!! The worse sevice I have had in years has veen this place. My best advice run like xxxx away. I finally left a message to service manager I will never return!!!! I MEAN THEY SUCK OUT LOUD!!!!! In my opinion!!!! More

Fast Oil Change I went in for an oil change, it took a little longer than I thought it would, but over all I was satisfied with the work I went in for an oil change, it took a little longer than I thought it would, but over all I was satisfied with the work More

Good service I am pleased with the service department. They're always friendly and do their best to help get you in and out without sacrificing quality. I am pleased with the service department. They're always friendly and do their best to help get you in and out without sacrificing quality. More

great. Took the truck in for and oil change, the service personnel was very polite and the hole experience was worth the wait for my vehicle service. I like Took the truck in for and oil change, the service personnel was very polite and the hole experience was worth the wait for my vehicle service. I like the after hrs oil change. More

Lousy uninformed service department!! I went to the dealers website and made an appointment to fix my ac in my jeep. Made appointment 3 days ahead of time and received an email confirmatio I went to the dealers website and made an appointment to fix my ac in my jeep. Made appointment 3 days ahead of time and received an email confirmation of my appointment. Take off work early and arrive at my appointment time. First 30 minutes no one could find me in their system. They stated they didn't know you could make an appointment online. They decided they couldn't help me at this time and I would have to make another apointment, miss work, and come back. During this workers were running around looking for keys to serviced vehicles . I wasn't the only one in there that was not a happy camper More

Service department!!! The say their vehicles are certified!! Horrible service!!! Our vehicle has been there for 3 weeks and not been touched! Constantly driving up there because they DO NOT RETURN CALLS! Do NOT Horrible service!!! Our vehicle has been there for 3 weeks and not been touched! Constantly driving up there because they DO NOT RETURN CALLS! Do NOT BUY FROM THEM! They are ridiculous and horrible at what they do! They lied to us about our vehicle and I do not wish this horrible service on anyone! Now they want my money for a car I don't even have right now! Get my freakin vehicle fixed!!! I've been on hold I'm not sure how many times and no one answers! Wish I had my old vehicle back and never ever messed with these idiots!!! More

Paint warranty work Went to this dealership to get a paint issue looked at. The warranty administrator looked at the vehicle and took pictures. Everything was submitted Went to this dealership to get a paint issue looked at. The warranty administrator looked at the vehicle and took pictures. Everything was submitted for approval and was approved. Never received a call back after several attempts. Got nowhere with service, the warranty administrator, GSM nor the GM. Was told point blank from the GM that people who purchase their vehicle there get faster service than those who do not. Going to take my vehicle elsewhere and let another dealership get paid for the warranty work. If that is how they treat customers for this type of work, I can only imagine how they treat their own customers. Maybe their corporate office should be made aware of how they do business More

The best Rizzo has gone above and beyond - it has been a pleasure dealing with him since I purchased my new car in October. He truly cares for his customers Rizzo has gone above and beyond - it has been a pleasure dealing with him since I purchased my new car in October. He truly cares for his customers satisfaction well after the papers are signed. Absolutly amazed at his customer service and dedication. Thank you sir ~ Josie More

Very, Very Poor Communication and Service Let me start by saying that I love my 2011 Jeep Grand Cherokee Overland and it has had very little problems. That being said, my ongoing experience w Let me start by saying that I love my 2011 Jeep Grand Cherokee Overland and it has had very little problems. That being said, my ongoing experience with All American's service department has be less than stellar. My ongoing ordeal began back in June when I received a recall notice for the master cylinder. I began calling and leaving messages requesting an appointment to bring in the car for the recall. An appointment would be needed from my only previous experience. Messages were left with the service department at lease twice a week during June with no return call ever made. In fact, since this all started in June I have never received a call from All American. After several attempts in July, I finally gave up and went in to make the appointment. By this time, I had also received a recall notice for the visor. An appointment was made for the middle of October, the soonest they could look at it. While waiting for the October appointment, I started having trouble starting the car. Looking online, I saw there was a new recall coming concerning the engine management module controlling the fuel pump and felt like this was probably the culprit. I went in and told them of the trouble and my suspicion of the source even though I had not yet received the coming recall. There were three other request I had, replace a daytime running light bulb, replace a cover they left off the last visit and install tow hooks only if they were in stock. October finally came and I dropped the car off at the dealer. After a week, I began calling to see the status of the car. Nothing. No return calls. No updates. Nothing. After the second week, I went in and actually was able to speak with someone. From what I was told, they had not even started to work on the vehicle. Waiting another two weeks, I called several times leaving a message but never heard back so I went in to check on the vehicle. This time, I was able to speak to Jose Tejada who is supposedly my service technician. He informed me that they were working on it but also scolded me saying I gave them too many things to do. Last I thought they were a service department. Besides, three recalls, replacing a light bulb and a lost cover and maybe installing tow hooks is not a month and a half with of work. I noticed the Monday before Thanksgiving that the vehicle was parked in a lot behind the dealership and called to see if it was ready. Only able to leave a voice message, to no surprise, and have not received a call back. Ever. Since June. I cannot recommend their service department. I love my Jeep, but my next vehicle may not be a Jeep and certainly not from this dealership. More

Worst xxxxxxxxxxx Ever Mario Roman Worst experience ever! This guy lies like no other and won't ever give a straight answer! He's had my truck for 2 months now and still has not been ab Worst experience ever! This guy lies like no other and won't ever give a straight answer! He's had my truck for 2 months now and still has not been able to tell me what's wrong with it or when I will get it back! DO NOT GO TO DODGE in Odessa, it sucks and so does their service department!! They don't even provide customers with loaner trucks while they keep yours hostage! This is by far the WORST experience I've ever experienced!! More