All American Chrysler Jeep Dodge Ram of Odessa - Service Center

Service Dept needs a top down rehaul I believe most of the reviews here are for sales. But buyers be forewarned, the service dept is an absolute abomination. Service appointments are at l I believe most of the reviews here are for sales. But buyers be forewarned, the service dept is an absolute abomination. Service appointments are at least 4-5 weeks far. While that is understandable as they are busy, even after you drop your vehicle off for a scheduled appt made 5 weeks ago, its not looked at for days until you harass them incessantly. Phones are never answered and the only way to contact them is to physically walk into the dealership. My complaints were not even addressed and I ended taking my vehicle to an independent mechanic to be taken care of. One of the service advisor's statements sums it all. When I requested a recall to be completed, the response was "we dont have time to order parts and do service for a recall". Bear in mind, this was SAFETY recall that was requested to be completed. Refusing to honor a safety recall is a liability for FCA. More

Very Bad Experience. I am not sure if its the dealership or the Dodge product. My daughter purchased a Renegade from this establishment a few months ago and has had proble I am not sure if its the dealership or the Dodge product. My daughter purchased a Renegade from this establishment a few months ago and has had problems with it since. It has been in the shop with them at least 3 times and soon to be the fourth. They report that they are backed up and pretty much you have to make an appointment and you will be seen about a month later. That is ridiculous, how do you run a business this way? She constantly gets the run around, and when asked about speaking to management, she's told that they will be in the next day, when they are not, and sometimes I think they give fake names for management. Their communication and commitment to excellent customer service is lower than a grade F. The right hand does not know what the left hand is doing there most of the time. When she leaves messages for someone to call her in the service and/or sales dept, it is never returned. This is the first step, and I hope that someone, a real person in management there, sees this, and starts to fix it. If the dealership does not satisfy this issue, we will take it to the next level, either to corporate or attorney. We are tired of this and will no longer be tolerant with their short comings. More

GREAT!!! Great customer service and help from REGINA, went in for to do an oil change. Waiting area was clean and comfortable!! Thank you so much. Great customer service and help from REGINA, went in for to do an oil change. Waiting area was clean and comfortable!! Thank you so much. More

Oil change I would recommend that you drop off your vehicle for oil change as on the date it was taking 2+ hours for an oil change I would recommend that you drop off your vehicle for oil change as on the date it was taking 2+ hours for an oil change More

Recalls? No problem here. All American is one and done! Professional, courteous, considerate, flexible, knowledgeable, from beginning to end! You've exceeded my expectations, I was ready for a fight, that n Professional, courteous, considerate, flexible, knowledgeable, from beginning to end! You've exceeded my expectations, I was ready for a fight, that never happened. Thank you! More

Repairs less than estimate The staff were courteous and professional. My repair cost was actually LESS than my estimate. I am beyond satisfied and will use them again, if the ne The staff were courteous and professional. My repair cost was actually LESS than my estimate. I am beyond satisfied and will use them again, if the need arises! More