All American Chrysler Jeep Dodge Ram of Odessa - Service Center

Disappointed! I expected my service advisor to at least keep me updated on my repair progress, but he never contacted me at all. I called and never got a return cal I expected my service advisor to at least keep me updated on my repair progress, but he never contacted me at all. I called and never got a return call. I used the text message service and still no reply. If I would not have gone to the dealership at 4:00PM for 2 days in a row, my truck would still be there and I would not know what was going on. All I wanted was someone to let em know what was going on and it was an epic fail! More

poor customers service Took 2 weeks for i change, tire rotation, fix seatbelt, didn’t bother telling me how long they were going to take and to make things worse they charge Took 2 weeks for i change, tire rotation, fix seatbelt, didn’t bother telling me how long they were going to take and to make things worse they charged me for the tire rotation and I was told it was covered. More

All American/Lithia the WORST It started with a check engine light in my 2015 Challenger. The car was purchased brand new and has 8000 miles on it. Obviously it sits more than its It started with a check engine light in my 2015 Challenger. The car was purchased brand new and has 8000 miles on it. Obviously it sits more than its driven. We take it in for service in case it still has warranty. Aaron is our rep. My husband tells him to check warranty FIRST before doing anything that costs money. If it's not covered, we will discuss repairs. He connects the code reader and sees its an O2 sensor. Gives my husband a paper to sign and says he will call before any costs are incurred to review. Two days later he calls to tell me that its a bad O2 sensor and an injection service is needed with a quoted price of $535 and some change and that its not covered under warranty. I ask what an injection service is. He doesn't know and I can hear him typing. He starts reading off some information and it becomes apparent that he is talking about injector cleaning. I ask if its an additive they put into the fuel system and he says yes. I decline and ask for the cost of the sensor replacement. Now my total is over $700. I cant understand why my total is higher now that I have declined a service. He states that the total includes a "diagnostic fee" and the repair. I ask what this diagnostic service entails and he cannot answer that. He patronizes me by stating "I don't know ma'am. i'm not a technician. Your car had over 10 codes on it." He begins reading off the codes which are all low tire pressure codes. Are you kidding me? Low tire pressure? I let him know that he should get a technician for me to speak to to understand what the $206 covers because if it only entails reading a code that shows low tire pressure and one potential O2 sensor malfunction, that is ludicrous. After arguments and telling me that technicians cannot talk to customers, he finally lets me speak to Jose, the manager. Jose explains that they utilize a volt meter to check voltage. We talk that through momentarily because that task certainly is very simple and can be accomplished within a mere minute or two. He says he's not sure I know what a volt meter it. I quickly let him know that we use volt meters daily in oil and gas so I am no stranger to their application and use. I ask why exactly my costs rose when I declined a service. He cannot answer that wholly and says that Aaron was likely telling me the cost of the just the sensor and not the diagnostic. I explain that Aaron was supposed to call before any costs were incurred and Jose states that my husband already signed a contract to pay the $206. I let them know to do no further repairs and I will be there to get my car. After speaking to my husband again, I ask if he agreed to pay any fees and he states that he did not, to his knowledge, agree to fees. Aaron was to call before any charges were incurred. He calls the dealership and asks for the signed paperwork. they state they cannot email it and we must return to the dealership. We arrive. Aaron produces a stack of paperwork with my husbands signature on it and proceeds to tell us that Jose has left, he will be handling it AND if we don't pay the diagnostic, they will be keeping my car. I ask for the information on the agreement to pay fees. There is a clause that states we will pay for repairs. No repairs were performed. None. However, there is a line item for a "diagnostic" for $160. Diagnosing an issue is not a repair and none of this was explained to my husband. He was simply told this is the paperwork to drop off, sign here, we will call you before we work on it and talk about warranty. Aaron states that the warranty is a three year warranty but they "had to run diagnostics" to evaluate warranty. It seems to me that with a VIN check, the three year warranty could have been ascertained simply by counting the age of the car but I digress. Another gentleman steps in "to handle it" until Jose gets back. He and I are still arguing over the "repairs" that were not performed when he states that the diagnostic fee is deducted from the repairs. I ask for clarity in that IF we have my car repaired, the 206 comes off the fees of the O2 sensor. He flips to a page and reviews line item by line item. I state again, OK this $206 comes off of the 500 O2 Sensor. Now he states NO that it does not. We go round and round with this conversation until Jose arrives. Jose steps in and eventually explains that if the car is repaired, there is no diagnostic fee. Just the costs of repairs. If the car is not repaired they collect the diagnostic fee. That makes perfect sense. Had they stated that in the beginning, none of this would have been an issue. Until I came in person and was adamant about answers, no one at the dealership explained that. I am certain that had I agreed to repairs, the diagnostic fee would have been added in as well. I come from a family of mechanics who drive NHRA Sportsman racecars. I have built engines my entire life and I do not just take someone's word for it on repairs, nor do I take those lightly and I am no stranger when it comes to talking repairs. A diagnostic is not a repair. The $206 fee they were attempting to collect was higher than what my husband had even signed on the paperwork. The paperwork reflected $160. We have had numerous poor experiences with Lithia/All American Dealerships and we will not return. Ever. It should be noted that we purchased a code reader and checked the sensor ourselves. We ran the diagnostics and they came back clear. The code cleared. I have purchased multiple vehicles from the dealership in Midland Texas and I won't ever purchase one again. I am disappointed and angry to say the least. The wording is vague and states repairs is what you're agreeing to. Diagnosing is not fixing an issue. A quick search for the All American/Lithia dealerships in this area will validate that I am not the only one who struggles with customer service. Moving forward, we will travel to have our Dodge/Ram/Jeeps worked on or simply complete the repairs ourselves. Currently we own the Challenger, a 3500 Ram, a 2015 Rubicon Jeep, and we are likely entering the marked to purchased a charger but it will NOT be from a local dealership. This will be the last headache that comes at the hands of a Lithia owned dealership. More

Took forever. Was told it would only take about a week to get my car fixed, didn’t get my car back till 2 weeks later, they had my car just parked there and didn’t Was told it would only take about a week to get my car fixed, didn’t get my car back till 2 weeks later, they had my car just parked there and didn’t start working on it till almost the 2nd week. More

No service at all our pickup sat there for 2 months without being worked on. I called to get updates and took about 5 minutes before anybody will answer. emails respons our pickup sat there for 2 months without being worked on. I called to get updates and took about 5 minutes before anybody will answer. emails responses were taking days, week, weeks to response back. pickup could have been fixed. but all time lost pickup is going to action before wasting more time waiting to be fixed. More