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All American Chrysler Jeep Dodge Ram of Odessa

Odessa, TX

4.4
1,930 Reviews
Call Dealership (432) 527-9085

2510 East 8th Street

Odessa, TX

79761

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1,930 Reviews of All American Chrysler Jeep Dodge Ram of Odessa

January 25, 2023

My dodge has been there since Dec 4th for a transmission replacement. Parts finally orders and arrived on the 4th of Jan. Now we have been waiting ever since for the repair. Was told it was in the bay on mo More

by credmann15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Issue is with the tech not service advisors
Report | Print
Jan 26, 2023 -

All American Chrysler Jeep Dodge Ram of Odessa responded

We're sorry to hear your experience with us was less than amazing. Please reach out to us at (432) 580-2500 so we can understand what happened and how we can improve. We look forward to hearing from you.

Feb 04, 2023 -

credmann15 responded

I have already tried this and nothing. I have been up there / called up there every single day, and i keep getting told lies and given the run around. I have even had a conversation with the service manager Jose that laughed at me, dismissed my issues as the customer, and defended his staff making false promises and giving us lies. At this point I have escalated this to Lithia and currently pending a call with a District/Regional manager over Lithia to return my call. These interactions have all been recorded and will be submitted to Lithia. In addition, I have reviewed all your social media pages, and public facing review sites. I have contacted the local news agencies around the area and submitted my records as well since this has clearly been going on a while considering all negative reviews for the past few years have been related to service. Lastly, I have posted on social media to find others willing to submit a consumer complaint against your location to the Attorney General. I have been ran over long enough by your dealership and this is not fair to treat a customer this way. No one at your location can be honest or provide any true resolution to this situation you have caused.

January 21, 2023

Great people and really helpful on choosing the best option in the suvs recommend Lindsey Roth More

by SAULIN501
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lindsay roth
Report | Print
Jan 24, 2023 -

All American Chrysler Jeep Dodge Ram of Odessa responded

We appreciate the lovely feedback of All American Chrysler Jeep Dodge Ram of Odessa. Thank you and have a great day!

January 21, 2023

Muy buen trato, buen ambiente, te hacen sentir agusto, muy amables todo el personal, gracias!! More

by ADRIANA_OJINAGA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dayana , Jose Tejada, Victor Garcia
Report | Print
Jan 24, 2023 -

All American Chrysler Jeep Dodge Ram of Odessa responded

Agradecemos los amables comentarios de All American Chrysler Jeep Dodge Ram de Odessa. ¡Gracias y que tengas un buen día!

January 20, 2023

Thanx to jr baca my purchase was quick and painless. My 22 charger was the perfect choice More

by MARSHALLNAVARRETTE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jr baca
Report | Print
Jan 24, 2023 -

All American Chrysler Jeep Dodge Ram of Odessa responded

We appreciate the lovely feedback of All American Chrysler Jeep Dodge Ram of Odessa. Thank you and have a great day!

January 20, 2023

Great and friendly costumer service the service was as we expected and ready the same day More

by Alejandro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Tejada, Jason Etherton, Norma Padilla, Emily Reddell, Myra Vega
Report | Print
Jan 24, 2023 -

All American Chrysler Jeep Dodge Ram of Odessa responded

We appreciate the lovely feedback of All American Chrysler Jeep Dodge Ram of Odessa. Thank you and have a great day!

January 20, 2023

Jonathan and Jose made sure I was taken care of. I brought my truck in for transmission service. The Thec spotted a rear seal leak. I’m glad he did I was planning to go to California the next day. I More

by leftlaneexpress
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know techs name but he gets 5 star also., Jose Tejada, Jason Etherton
Report | Print
Jan 24, 2023 -

All American Chrysler Jeep Dodge Ram of Odessa responded

We appreciate the lovely feedback of All American Chrysler Jeep Dodge Ram of Odessa. Thank you and have a great day!

January 19, 2023

Myra in service is super nice, and does exceptional taking care of my trucks service needs. Jose the service manager always makes sure that i have been taken care of, walks me to my truck and goes ove More

by gilbertramirez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Tejada, Samuel Armour, Myra Vega
Report | Print
Jan 19, 2023 -

All American Chrysler Jeep Dodge Ram of Odessa responded

We appreciate your kind feedback of All American Chrysler Jeep Dodge Ram of Odessa and thank you for taking the time to leave us a review. Please do not hesitate to visit us again soon! Have a great day and thanks again.

January 19, 2023

Customer service is the worst including Midland store. Will never buy another dodge.. All your workers sitting on there xxx not helping customers!!! More

by dsanchez320
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Tejada, Jason Etherton, Norma Padilla, Emily Reddell, Myra Vega
Report | Print
Jan 20, 2023 -

All American Chrysler Jeep Dodge Ram of Odessa responded

Please reach out to us at (432) 580-2500 so we can understand more about what happened. We look forward to hearing from you.

Jan 20, 2023 -

dsanchez320 responded

After 5months of waiting on a manger from Midland dodge dealership to call back, they tell us they can’t do it. I call a 1800 number and refer us to Odessa and wait a couple of weeks for a response that they have some one that can do it. I go yo pick up car and has dents on the roof fender, and a door has a deep scratch and dent. Leave it there to get dentless repair, but only fix the roof and refused to fix the other dents and scratches. I paid $85K for this car and now looks like a piñata leaving your dealership.

January 19, 2023

Very pleased with the company and it's employees. We have been a dedicated customer for many years and through many vehicles. More

by JBLONG63
Recommend Dealer
Yes
Employees Worked With
Jason Mandell, Joe Ortega, Victor Garcia, Rocio Rizzo, James Taylor
Report | Print
Jan 20, 2023 -

All American Chrysler Jeep Dodge Ram of Odessa responded

We appreciate your kind feedback of All American Chrysler Jeep Dodge Ram of Odessa and thank you for taking the time to leave us a review. Please do not hesitate to visit us again soon! Have a great day and thanks again.

January 17, 2023

The experience was outstanding. Dealer explained details, Team was professional throughout the buying process. Thanks More

by reekman00
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Salazar-5 stars, Rocio Rizzo
Report | Print
Jan 20, 2023 -

All American Chrysler Jeep Dodge Ram of Odessa responded

We appreciate your kind feedback of All American Chrysler Jeep Dodge Ram of Odessa and thank you for taking the time to leave us a review. Please do not hesitate to visit us again soon! Have a great day and thanks again.

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