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All American Chrysler Jeep Dodge Ram Fiat of San Angelo - Service Center

San Angelo, TX

4.3
1,191 Reviews

1,191 Reviews of All American Chrysler Jeep Dodge Ram Fiat of San Angelo - Service Center

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March 21, 2023

I am from NC and I bought a vehicle from this dealership. The salesman Noah that I had was hard to get in touch with at times and would not call back. The vehicle I bought was a 2017 Yukon Denali XL. The veh More

by lamontmartin39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Noah
Mar 24, 2023 -

All American Chrysler Jeep Dodge Ram FIAT of San Angelo responded

Thank you for alerting us of this issue as our top priority is delivering 100% customer satisfaction. I would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution. Please contact me at your earliest convenience. Dwayne Hiser - General Manager

March 20, 2023

Eddie always take care of us when we bring are company trucks in. He gets us in and out as fast as he can and keeps us in the loop of what’s going on More

by KNOCKOUTPLUMBING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2023 -

All American Chrysler Jeep Dodge Ram FIAT of San Angelo responded

I appreciate your input. I'm glad to hear that you are consistently impressed with the service we offer here. If there is anything more I can do for you please come back and see us any time! Take care! Dwayne Hiser - General Manager

March 19, 2023

Satisfied customer right here! Service advisor not only helped me.. he did the work himself! Impressed and satisfied! More

by CHARLESMELINDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Castaneda
Mar 22, 2023 -

All American Chrysler Jeep Dodge Ram FIAT of San Angelo responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Dwayne Hiser - General Manager

March 19, 2023

Edward went above and beyond to take care of all our needs for us and our car. We would highly recommend. More

by CMATLOCKCPA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lexi Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Castaneda
Mar 22, 2023 -

All American Chrysler Jeep Dodge Ram FIAT of San Angelo responded

I cannot thank you enough for your wonderful review of All American Chrysler Dodge Jeep RAM of San Angelo and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Dwayne Hiser - General Manager

March 19, 2023

Excellent work on my truck they keep me informed about what was going on with the truck and the parts it needed More

by Jesus h Chavez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lexi Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Castaneda
Mar 22, 2023 -

All American Chrysler Jeep Dodge Ram FIAT of San Angelo responded

Jesus, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Dwayne Hiser - General Manager

March 19, 2023

I was very happy with the service with everything and the salesman was very helpful More

by ENDELACRUZ76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac Gonzales
Mar 22, 2023 -

All American Chrysler Jeep Dodge Ram FIAT of San Angelo responded

Thank you for this amazing review! We really appreciate your business. Dwayne Hiser - General Manager

Mar 22, 2023 -

ENDELACRUZ76 responded

Thank you for all the help and the patience. It did took me a while to decide. But my salesman Isaac Gonzalez was very understanding and patient with me and my parents..

March 19, 2023

Service claimed the fuel system needed to be replaced because it had contaminated fuel in it. When I asked what was in the fuel, Eddie told me it had red diesel in it. I asked if there was anything else More

by HCOOLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eddie Gomez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2023 -

All American Chrysler Jeep Dodge Ram FIAT of San Angelo responded

I am not pleased to hear of the incident you described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Dwayne Hiser - General Manager

March 18, 2023

I’ve taken my Ram in twice already and waited 3 days both times. Still not fixed because wrong part sent. No loaner. More

by ALAN.MURPHY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lexi Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Castaneda
Mar 23, 2023 -

All American Chrysler Jeep Dodge Ram FIAT of San Angelo responded

Alan, our customers are our top priority, and it is concerning to read we didn’t meet your needs during your most recent visit. If you would like, please contact me at your earliest convenience so I may better understand what happened. I look forward to hearing from you. Dwayne Hiser - General Manager

Mar 23, 2023 -

ALAN.MURPHY1 responded

Thank you for the response. Your team in the service department has always been top notch in their response. I just need the warranty issue resolved and a loaner provided. I’ve already paid for a rental first time. I don’t believe I need to do it again. We live in Grape Creek and I leave every Monday and return Friday. I’m driving the 2016 longhorn we bought new and it now has 493,000 miles. The 2020 longhorn has cracked exhaust headers and my wife is getting intense headaches due to this. I am indeed a Dodge believer after 30 years of Fords. I tell everyone about the differences and the great service we get at your facility. I appreciate your consideration and concern I’m hoping to buy another Longhorn this year

March 18, 2023

Best service I have ever had at a dealership. Alex took care of everything and made sure as the customer I got the best deal possible More

by HEATHEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Castaneda
Mar 22, 2023 -

All American Chrysler Jeep Dodge Ram FIAT of San Angelo responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Dwayne Hiser - General Manager

March 18, 2023

Quick diagnosis, estimates, great customer service, as well as great mechanics. Even unscheduled repairs are quick. More

by Roxanne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Chavez, Alex Castaneda
Mar 22, 2023 -

All American Chrysler Jeep Dodge Ram FIAT of San Angelo responded

Roxanne, thank you for sharing this great feedback with us. I feel our service department is what makes our dealership special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Dwayne Hiser - General Manager

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