All American Chrysler Jeep Dodge Ram FIAT of San Angelo

Service Advisor Josh Hewitt is personal, friendly, efficient, and ready to serve. He's a credit to the organization. I've come to trust his judgment, his recommendations, and respect his ability to efficient, and ready to serve. He's a credit to the organization. I've come to trust his judgment, his recommendations, and respect his ability to do all that he does. (Nick Nicholson is excellent as the Service Manager, too.) Josh immediately scheduled the service needed on my car; Kenny was the mechanic who not only discovered the problems but fixed them; and all was done quickly, honestly, and to my compete satisfaction. I can't believe the difference in the ride (and sound!) of the car now. It's almost like new! I appreciate the dealership, the service department, the people working there, and the results of their work in my behalf. KUDOS, You Guys! You KNOW I'll be back! More

The vehicle when accelerating, will just lock up, could The vehicle when accelerating, will just lock up, could be at 20 mph or 60 mph, it's never the same place. The cruise control also doesn't work whe The vehicle when accelerating, will just lock up, could be at 20 mph or 60 mph, it's never the same place. The cruise control also doesn't work when this is going to happen. It was in the service dept for 3 months on multiple dates starting in November last year. There have been problems since the first time we dropped it off. Originally we dropped it off on a Monday, at the service writers request. My wife had explained that I work out of town and that I would only be home that week and she has to have a vehicle. We called numerous times trying to find out what was wrong with the vehicle that week, and on Wednesday, Josh told my wife that it was being diagnosed and should be ready on Friday. On Friday morning we called numerous times, for Josh, all unreturned . I called for Nick the Service Manger, that morning and he also didn't return my call. I called Paul, your Operation Manager, later that morning and left a message stating that I was coming personally to visit with him since nobody would return calls and I needed a rental, as my warranty states I was due because it had been in the shop for a week. I live 40 miles from the dealership and as I arrived in town, we received a call from Paul. He told me that it was being diagnosed as we speak( was told that on Wednesday) and he was authorizing a rental for my wife for the weekend. He said that he would call me back in 30 minutes to let me know where to pick up the vehicle. I decided to run some errands while I was in town. 1 1/2 hours later I still had not received a call, so i decided to drive to the dealership. I went in and asked to speak to Paul and while waiting I received a call from Nick telling me that the car should be diagnosed and back to me that day. He told me that it should be ready by 5, which meant that I was expected to sit in town for another 1 1/2 hours. I became irate and and told them that their service was unacceptable. about 15 minutes later, Nick called me back and was extremely rude. He told me to come to the dealership because he needed to show me something. He told me that the oil was extremely dirty and that is why the cruise control would not work. I told him that I change my own oil and it had been changed 3 months earlier. I waited at the Service Dept. until he came and got me at which time I told him i was recording the conversation as I had been lied to pretty much each time i spoke to the dealership. at this point he became very irate and and belittled every comment that I made, easily the worst example of customer service that I have ever experienced. I admit, I didn't help the situation, however, I am the customer. He also told me that he had just checked his voicemail from 4 hours earlier, that's why he had not called me back. He had the Lead Mechanic tell me that my dirty oil was the reason that the cruise control wouldn't work, because of a cam sensor. I had them change the oil, and took the vehicle home for the weekend. The car did the same thing on Monday morning. My wife called the dealership, 3 times for Josh and once for Nick that morning. The call was returned by Josh at 4 that afternoon and told my wife the head mechanic said that she should drive the car for a month or so and see if the new oil made a difference. Obviously it wouldn't have, they have changed it at least twice since then and its still happening. I then emailed Lithiacares and received a call from Paul and Nick apologizing for the bad service and unreturned phone calls. He assured me that that is not the way his facility is ran. My wife has driven this unsafe vehicle to your dealership with the issue occuring twice and picked up your techs so that they could experience the problem. Both of them said there was no way that they would drive the vehicle, but you kept expecting my wife and 2 year old to do so. I work on the road so my wife has had to deal with everything else. I am not sure of the dates, however, if you care I'm sure that you can look them up or call and we can talk more. My wife picked her car up 2 weeks ago Monday and drove it to the airport, she was out of town for a week. I was home for the weekend and it did the same thing on Sunday. She asked for the service records the time before when she picked it up and Josh told her that we couldn't get a copy. When she asked again 2 weeks a go Josh told her that he would mail them out. As of today, we still had not received a copy. In the last 2 months I have emailed Lithia cares twice, nobody returned the email. I left 2 messages on Pauls voicemail and 2 emails on the All American Dodge website that is connected to Paul, each with no response. Finally, I posted on the Lithia Dodge facebook page stating my concerns. The post was removed in less than 10 minutes, but it accomplished what the numerous unreturned correspondences couldn't. Paul and Nick called me and told me to go somewhere else to have my car serviced. They could not fix it. Meanwhile I am stuck with an unsafe vehicle with my wife and 2 year old inside. More

We had gotten the car and price we wanted with the car sales man and everything was going great until we reached the finance manager Mr. Martinez. He was there to seal the deal and lead us on our way with sales man and everything was going great until we reached the finance manager Mr. Martinez. He was there to seal the deal and lead us on our way with our new car. However, Mr. Martinez didn't have time for us because we had come to a pause with the insurance. We weren't able to walk out with the new vehicle because the insurance was in my dad's name and not mine.Since my father wasn't answering the phone, I wanted to resume on the next business day so we can come to a solution.Santiago had a bad attitude by telling us he didn't have time for that and told us we were wasting his time. We already had our check on the table and ready to go and we gladly took our check back and went to another dealership because it's their job to serve buying customers. More

Osvaldo was my salesman , great attidue and very professional. Finance guy George was also great!! They where both very helpful.. I just hope they are the same AFTER the sale, that's were you really professional. Finance guy George was also great!! They where both very helpful.. I just hope they are the same AFTER the sale, that's were you really see the true person... More

This was my first time purchasing a vehicle and my experience was great! Everyone was super friendly and I got a knock out deal would recommend this dealer to my friends. experience was great! Everyone was super friendly and I got a knock out deal would recommend this dealer to my friends. More

Terry was awesome! We were 18,000 upside down and got us a 2012 Patriot for only 15$ more a month. He is a keeper!! Good and honest from the start! a 2012 Patriot for only 15$ more a month. He is a keeper!! Good and honest from the start! More

Bought truck on saturday, was not inspected had to take back later in the week. every body was sorry the truck was not inspected on saturday. They were very nice and apoligize many times. Thanks for apoli back later in the week. every body was sorry the truck was not inspected on saturday. They were very nice and apoligize many times. Thanks for apoligizing. More

Thank you osvaldo for all you help that you give us I'm so happy with my new truck thank you for all you help nice service we recommend OSVALDO MARTINEZ" if yal decide to buy a new car,truck,or jeep find h so happy with my new truck thank you for all you help nice service we recommend OSVALDO MARTINEZ" if yal decide to buy a new car,truck,or jeep find him he will find you a great deal " thank's osvaldo....... More

Mr. English was very friendly and very personable. He made us feel very comfortable and at ease about buying our new car. I have never felt so at ease with any dealer before I met Mr. English. He was ver made us feel very comfortable and at ease about buying our new car. I have never felt so at ease with any dealer before I met Mr. English. He was very knowledgable and worked hard to get us the car we wanted. I plan on recommending Mr.English to anyone looking for a new car or vehicle, it may be a bit of a drive from Big Spring, but it will be well worth it. More

I am very picky and currently pregnant which makes it worse. We had gone to look at possibilities for a vehicle that would better fit our new family. I had a C1500 pickup that I was not about to get rid worse. We had gone to look at possibilities for a vehicle that would better fit our new family. I had a C1500 pickup that I was not about to get rid of however Jerardo showed us everything. At one point I think he was about to give up and wasn’t going to be able to find me anything. But he kept trying. I am one who can sit in a vehicle and know within 30 sec if I am willing to drive it. He listened to everything I was listing I liked or didn’t like to narrow down what I may find to be the perfect vehicle. He found one that not only was perfect for our needs but I was willing to part with my truck which I never thought I would do. Kudos are in order for this rep. More