All American Chrysler Jeep Dodge Ram FIAT of San Angelo

A simple task of refilling tires with Nitrogen. I took my Challenger to the dealership to have Nitrogen topped off in my tires. First, it took more than 1.5 hours to get this simple task done. Thi I took my Challenger to the dealership to have Nitrogen topped off in my tires. First, it took more than 1.5 hours to get this simple task done. This task should have taken less than 10 minutes. When I finally got my car back, all four tires had different pounds of nitrogen. The car is supposed to have 32 pounds of pressure as per the manufacturers recommendation. The right rear tire had 34 pounds, the right front had 35 pounds, and the left front and rear had 36 pounds. At this point, I told the maintenance people to fix the problem. I was frustrated after waiting more than 1.5 hours to have this simple task done. So, the car went back into the maintenance area and when it returned to me, the PSI was 37 pounds all the way around. The car is supposed to have only 32 pounds. I, again, brought this to the attention of some kid who really didn’t give a xxxx. He made some lame excuse that the tires should have more poundage. I don’t agree. This person and those who agree with him are placing people’s lives at stake. I like to be fair about these surveys. I want to be fair to the dealership. However, at some point I have to tell the truth. I’m an honest person. So, there goes my ability to get things done with the dealership? Am I know black listed? I’m removing the nitrogen from my tires and replacing them with air. I’m not going through this nonsense again. Sure, everybody is friendly, but they just can’t get the job done. More

Unacceptable Service I am from out of town, and was told I could expect one hour wait time for recall repairs. I had a confirmed 9AM appointment for recalls on my pickup e I am from out of town, and was told I could expect one hour wait time for recall repairs. I had a confirmed 9AM appointment for recalls on my pickup estimated to take an hour. I arrived at 8:45, and a ticket created at 9:02. Around noon, I inquired about the status. After searching for paperwork, I was told it would be approximately 30 minutes longer. At 12:53 PM, my pickup was ready. For a confirmed appointment to wait for 2 recall repairs requiring .3 hours each, I spent 4 hours in your very uncomfortable waiting room forced to endure women's talk shows. No multi point inspection was done. Your service (4 hours for 2 recall services at .3 hours each) or lack thereof is totally unacceptable! I have noted on the work order which I did not see when checking in, that it was promised at 18:00, although told it would be about an hour. Why would anyone be expected to wait for 9 hours in your very uncomfortable waiting room for a half hour recall repair? David Ingham Sotol Ridge Ranch More

The worst service experience I’ve ever had. I took my $75000 2016 Challenger Hellcat to All American Chrysler, Jeep, Dodge of San Angelo for an oil change, new tires, window tint, detail cleanin I took my $75000 2016 Challenger Hellcat to All American Chrysler, Jeep, Dodge of San Angelo for an oil change, new tires, window tint, detail cleaning, and to check a loud ticking noise coming from the engine. It was found that the engine needed to be replaced. It took over a month and a half to get the engine replaced. It was after the engine was replaced that they finally did the window tint and detail. My wife went to pick the car up the day after they called and said it was ready. She was treated with complete disrespect and disdain at the dealership. When she saw the car she was livid. It was still dirty inside and out. This is after what was advertised as a $200 showroom quality cleaning. The window tint had bubbles throughout and was not as dark as had been requested, and the request was within the legal limits. We were told it would be redone same day. When we returned to the dealership we saw our car being hot-rodded around the lot and surrounding streets. This is being done to a brand new engine that has not been properly broken in. I am completely livid and disgusted. I will never return or recommend this service center or dealership. More