All American Chrysler Jeep Dodge Ram of Midland - Service Center

Worst dealership poor customer service AVOID After 1month of spending $65,000 dollars with this dealership I had problems with my vehicle I purchased, figuring I Would get immediate service to di After 1month of spending $65,000 dollars with this dealership I had problems with my vehicle I purchased, figuring I Would get immediate service to diagnose the problem I was put on a 3 WEEK waiting list. After waiting 21 days I took my truck in 2 weeks yup you guessed it still in the shop then to find out hasn't even been TOUCHED !!!! Beyond livid, after making 34 phone calls within a week Scott the sales manager was rude and completely unprofessional when I finally spoke with him saying and I quote " I HAVE MORE IMPORTANT THINGS TO DO RIGHT NOW TO WORRY ABOUT YOUR TRUCK SIR ILL CALL YOU BACK" be advised do not do business with this dealership you will be completely disappointed with their all around service !!!!! More

Service department is a JOKE! I've had my truck in the service department for a month and a half and they still have not gotten to it. I call 10 times a day and cannot get anyone o I've had my truck in the service department for a month and a half and they still have not gotten to it. I call 10 times a day and cannot get anyone on the phone to speak with. I opened a corporate case yesterday in hopes to get this issue resolved. I would not recommend this place to anyone! More

bought brand new dodge dually 3500 and service wrecked it bought brand new dodge 3500 dually very pricy and with 2 weeks had to take back to service. Service department tore off dually finder taking it into bought brand new dodge 3500 dually very pricy and with 2 weeks had to take back to service. Service department tore off dually finder taking it into department and kept it 3 months (worth $2400) time and I never got to drive, then brought back in for service engine light and inspection, they never checked service engine light, and had to bring back. Each time I had to bring back cost 120 miles in diesel and they wanted to keep 3 days. I left December 17th and called Dec 29th to see if ready, called 20 plus times left 8 messages so had to drive 130 miles round trip to see if ready and no one ever looked at truck in the 2 weeks left, so I had to drive in ice to go back home and wait many more days with no response after calling 8 times. POOR SERVICE DEPARTMENT. They don't use their internet appointment schedules, they don't answer phones, they don't fix your vehicle, they don't return your calls. More

Oil change Great service overall. Left my keys in the mailbox and my car there Friday night. By 830 am on sat I got a voicemail saying my car was ready for pick Great service overall. Left my keys in the mailbox and my car there Friday night. By 830 am on sat I got a voicemail saying my car was ready for pick up. On Monday at 12 pm I dropped off my truck and it was ready by 2 pm for pick up. Chris is always nice and attentive. Great asset to this company More

Great Dealership Great service department and service advisor Paul!!! I find the service department to be one of the best I have ever encountered. #1 in sales an Great service department and service advisor Paul!!! I find the service department to be one of the best I have ever encountered. #1 in sales and service. More

Best of the Best Dodge Dealership Recently I Purchased a R/T Challenger w/scat pak, Honestly i was not in the market for the upgrade from my 2010 Dodge Challenger R/T. My Boss was dro Recently I Purchased a R/T Challenger w/scat pak, Honestly i was not in the market for the upgrade from my 2010 Dodge Challenger R/T. My Boss was dropping his dodge off for a routine oil change, when this beauty of a car caught my eye. I continued to drool over this beauty, when suddenly the car turned on. The noise coming from the exhaust weaken me at the knees, i was approached by a sales women Evelyn Leyba she insisted i take the challenger for a ride that i would not be disappointed. Usually purchasing a new vehicle becomes quite a hassle from past experiences. She continued to work on this through out the day while i made my way back to work, That beauty of a car sat in my garage by the days ends..... with NO Hassles. I am very pleased with the services provided to me from this dealership, the service department is pretty great also, i have a 2013 dodge power wagon that does my oil changes always with no problems very courteous staff with GREAT customer service. More

Horrible I took my 2014 SRT Jeep Grand Cherokee in for warranty work, I make an appt. in June and the earliest time they can get me in is Aug 11. I take my car I took my 2014 SRT Jeep Grand Cherokee in for warranty work, I make an appt. in June and the earliest time they can get me in is Aug 11. I take my car in drop it off they say minimum 3 days to assess the car and then they will fix whatever. Ok. 3 days goes by I call for an update I am in no way thinking it's gonna be ready just want a update. Paul informs me they haven't even looked at my car, he said there are cars in front of mine that have been there weeks longer than mine. Ok then why make an appointment if your still it even gonna touch it????? If you are behind then call the people that have appointments and day were behind let's reschedule so your car isn't just sitting here???? How hard is that??? Plus they won't give you a car to drive so unless you just have extra cars laying around your screwed! Will never take my car there or by a car from there ever!!! More

Terrible customer service. The parts department apparently does not communicate with the service department, so as a result, the service department does not communicate with customers when there is apparently does not communicate with the service department, so as a result, the service department does not communicate with customers when there is a delay or issue getting a part. So unless a customer calls and chooses to sit on hold for 30 minutes waiting for someone in service to answer the phone, you never know whether or not your vehicle is actually going to be ready when promised. I've actually called, spoken with a very nice person named Pat, which assured me that someone would return my call within a few minutes. 2 1/2 hours later, my call still hadn't been returned. So, I have to go through the whole 30 minute waiting game again. It's ridiculous. Service blames it on parts, and parts blames it on computers on warehouses in Dallas. Nobody will take responsibility and provide customers with the level of customer service that they deserve and are paying for. More

Chrysler town & country van having electrical problems Took the dealership 2 weeks to get things done – cost me over $1,000 On the way home the van started having the same problems it had befor problems Took the dealership 2 weeks to get things done – cost me over $1,000 On the way home the van started having the same problems it had before I took it to them Drove straight back towards the service department but did not make it there – Van died on the street Had a friend help me tow the van that last 100 yards – only to be told that this was a ‘new’ problem & would be another $1,000+ to repair Contacted the General Manager – Bob Billips – only to be told tough luck Took the van to 2 other service facilities in town to find out what was really wrong Both said about $200 in parts – I then called the General manager again asking for a compromise of me buying the parts & them doing the labor at no charge – no deal They have lost me as a customer forever & I tell anyone I can about my bad experience I have bought 2 new cars since (1 for me & 1 for my wife) but I will NOT set foot on that lot ever again – not even to look at a Chrysler Not only have they lost me as a future customer – but Chrysler has lost me at ANY dealership More

It has been over a week since I have dropped off my vehicle and I have yet to hear any feedback on it. I have called the company at least twenty times and have left several messages. I am concerned and vehicle and I have yet to hear any feedback on it. I have called the company at least twenty times and have left several messages. I am concerned and considering moving my vehicle to a different mechanic shop, because the employees keep telling me that they will call me back and never do. One of the employees said he would have my car looked at by Wednesday originally and than he said Friday and now he is saying sometime next week. There customer service is awful and I regret bringing my vehicle here. More