All American Chrysler Dodge Jeep Ram of Midland

I had a good experience at all American! Big mike is awesome!!! He helped us get a great deal on our 2017 dodge charger.. he's very nice and outgoing. I highly recommend!!! -Cruz lujan Big mike is awesome!!! He helped us get a great deal on our 2017 dodge charger.. he's very nice and outgoing. I highly recommend!!! -Cruz lujan More

Good place to buy in your home town I recently purchased my 2nd truck from Big Mike and Maria Diaz as always, they are good to deal with. they makes the buying process easy and the pape I recently purchased my 2nd truck from Big Mike and Maria Diaz as always, they are good to deal with. they makes the buying process easy and the paperwork didn't take long at all. they will search the inventory and find what you need. More

Excellent sales!!!! Service needs work. Crispin Franco was excellent..This will be the second vehicle I've purchased through Crispin and I am completely satisfied with his very attentive and Crispin Franco was excellent..This will be the second vehicle I've purchased through Crispin and I am completely satisfied with his very attentive and low pressure sales approach. The service dept needs work though! Brought my vehicle in for a detail and it took the detail labor 5 hours! More

perfect customer service bought a Jeep in El Paso at Viva Dodge off to start bad experience that cellar Jeep fenders defective just an array of things went bad and customer s bought a Jeep in El Paso at Viva Dodge off to start bad experience that cellar Jeep fenders defective just an array of things went bad and customer service has been really bad that's why I decided by my pickup truck with you all and up to now has been a great experience really do appreciate it thank you sincerely Roman More

Great place to do business Abdul was great to work with. He took my time limitations serious and done the deal in short time getting me what I wanted for my trade. Abdul was great to work with. He took my time limitations serious and done the deal in short time getting me what I wanted for my trade. More

5 star dealership"! We were greeted and treated soo friendly since the start"! We were helped by Crispin Franco at the midland location and he was extremely helpful helpe We were greeted and treated soo friendly since the start"! We were helped by Crispin Franco at the midland location and he was extremely helpful helped up get out 1st vehicle and helped us every step of the way"! Extremely recommend"!!! In need of a vehicle I would advice you to go with him"! More

My Jeep never made it home!!! The purchase of the vehicle went smoothly and the sales associate and finance guy were both friendly. However, when I drove the vehicle home is when t The purchase of the vehicle went smoothly and the sales associate and finance guy were both friendly. However, when I drove the vehicle home is when the problems began. After a couple of hours on the road the CEL came on and I noticed a severe lack in power. I had the OBD codes pulled, in total 8 codes came up and I noticed multiple loose hoses under the hood. I then parked the Jeep for the night to prevent any damage and found an alternate way home. The next morning I had the vehicle towed to my local Lithia dealer in Santa Fe, NM where it has sat for the last 3+ days. I called All American and told the sales associate about my issues. I was told I would get a call back from the appropriate people... there have been no attempts to contact me other than this satisfaction survey. I was also told that this vehicle passed their 160 point quality inspection and that there were no issues with the Jeep. I question what they are looking at during this inspection if they saw no issues… my untrained eye was able to find loose hoses while looking at it for 30 seconds. Hopefully the Santa Fe Lithia can restore this lemon back into working condition! When you buy a used car from a dealer, which I have done a handful of times prior to this, you expect some cosmetic flaws; but to sell a vehicle that breaks down on the drive home is inexcusable. I gave my experience one star because it was not an option to give zero stars. 2/14/2017 Update - My Jeep has now been in the shop for 24 days, and nothing has been done to correct this issue. The only communication I receive is when I call one or both dealers; I never receive a call to give me an update or status. The Jeep came with a 60 day/ 3000 mile warranty, but I am afraid that my whole warranty period will be spent in the shop. I inquired about extending this warranty to be effective when I actually receive the fixed Jeep, but was told that wasn't possible. At this point I am not convinced that All American Midland is concerned about customer satisfaction at all. I am very disappointed with this whole experience. More

How can you work on a vehicle if you don't know you have it? I called and made an appointment with this dealership to have my truck repaired. I later called back to see if I could reschedule, but they informed I called and made an appointment with this dealership to have my truck repaired. I later called back to see if I could reschedule, but they informed me that they did not show me as having an appointment. Then they told me that I could go ahead and bring the vehicle in anyway. I brought the vehicle in, gave one of the representatives my keys, and also gave him my contact information and details of the work to be done on the vehicle ect. After they had my vehicle for three days, and I had missed meetings and appointments, due to not having a vehicle, I called only to discover that they did not even realize they had my vehicle. I was put on hold numerous times while they spoke with this person and that, trying to figure out who was handling my repair. Finally someone informed me that they had located my information and that they would be starting on it right then. After another day of doing without personal transportation I called to find out the status. At this time I was informed that they would need to order a part and that it would be about a week or so. In other words, not only had they still not done anything, ordered the part, or even called me to find out what to do, but I was to be without my vehicle for another week. I asked if they had lender that I could use, because I had already been without a car for four days, and they said, "No, we don't have anything like that." At this point I informed them that I would rather take it to someone who would communicate with their customers and keep track of their automobiles and that I would be there shortly to pick it up. More

Excellent service from salesman I Emailed about a vehicle and immediately received a reply. I arrived at the dealership and was greeted by a gentlemen that took me to the sales REP I Emailed about a vehicle and immediately received a reply. I arrived at the dealership and was greeted by a gentlemen that took me to the sales REP that replied to my email. Jose Ramos was very professional and answered all my questions, we located A vehicle and made a deal, I was out of there in very little time. I will be going back for my next purchase there. More

Got a great deal but can't tie up loose ends. Great deal, but no second remote key, overcharged for taxes, credit report I did not ask for declined for reasons that are not true. Don't know why th Great deal, but no second remote key, overcharged for taxes, credit report I did not ask for declined for reasons that are not true. Don't know why they don't send a new remote (cars come with two) and we will have it programmed ourselves. Bolf's, Raton NM More