All American Chrysler Dodge Jeep Ram of Midland

More than met our expectations Bought a used truck but it had a bad tire. I pointed it out to our salesperson Cenee and she said it would be replaced. To our surprise they replace Bought a used truck but it had a bad tire. I pointed it out to our salesperson Cenee and she said it would be replaced. To our surprise they replaced all four tires. They gave me better than I had expected on trade in and lower than I had expected on finance interest. All in all a very good experience. More

Good Experience! I feel compelled to write a review after my latest experience with All-American. Second Grand Cherokee I have purchased from them in the last 18 mont I feel compelled to write a review after my latest experience with All-American. Second Grand Cherokee I have purchased from them in the last 18 months. Sought out a salesman named "Big Mike" Duarte because I had had such a positive experience working with him on the purchase of the first GC. With a phone call, I was able to arrange the trade-in of two vehicles and a dealer trade for the exact GC I wanted. Everything went off without a hitch! The financing and delivery of the vehicle also went off without a hitch. I would definitely recommend and purchase another vehicle from them. More

Terrible customer service. The parts department apparently does not communicate with the service department, so as a result, the service department does not communicate with customers when there is apparently does not communicate with the service department, so as a result, the service department does not communicate with customers when there is a delay or issue getting a part. So unless a customer calls and chooses to sit on hold for 30 minutes waiting for someone in service to answer the phone, you never know whether or not your vehicle is actually going to be ready when promised. I've actually called, spoken with a very nice person named Pat, which assured me that someone would return my call within a few minutes. 2 1/2 hours later, my call still hadn't been returned. So, I have to go through the whole 30 minute waiting game again. It's ridiculous. Service blames it on parts, and parts blames it on computers on warehouses in Dallas. Nobody will take responsibility and provide customers with the level of customer service that they deserve and are paying for. More

This is the worst possible experience buying a car that I think any one person could have. First, they sold us a lemon and would not fix it after being in their shop for almost 5 months. When we bought the think any one person could have. First, they sold us a lemon and would not fix it after being in their shop for almost 5 months. When we bought they truck we knew a few things that needed fixed and that was a deal closer for us because they said they would make it right....well 5 months later that did not happen. Their mechanics would come to us and say, "You drive it and see if you can tell us what is wrong with it" because they couldn't figure it out. Every time we went into the dealership to check on how things were progressing, we were a huge "problem" and in their way. Once they told us that they would not fix the truck we purchased, they told us we would have to pick out a different truck, but they didn't have any in stock or would not find us anything else. We had to do all the leg work to keep checking back to see if anything was available. We even drove to their other dealer locations to see if we could find something that would meet our needs. After they finally received something in that met our needs, they would not make it right and work with us on the price. We told them that we had a budget and they didn't care. They are the laziest bunch of people I have ever worked with. The day we went in to pick up the truck that we finally had agreed upon, they told us that it would be ready by 1 and at 2:30 I was still pressing them to get our truck finished and ready to go. I could go on and on about the bad experience we have had at this dealership......don't buy here! More

Purchased Town & Country Van. New Saleswoman worked w/ me, assisted by her manager. They were very good. Answered all questions I asked, and I never felt pressured as I have at some previous dealersh w/ me, assisted by her manager. They were very good. Answered all questions I asked, and I never felt pressured as I have at some previous dealerships I worked with. More

Chrysler town & country van having electrical problems Took the dealership 2 weeks to get things done – cost me over $1,000 On the way home the van started having the same problems it had befor problems Took the dealership 2 weeks to get things done – cost me over $1,000 On the way home the van started having the same problems it had before I took it to them Drove straight back towards the service department but did not make it there – Van died on the street Had a friend help me tow the van that last 100 yards – only to be told that this was a ‘new’ problem & would be another $1,000+ to repair Contacted the General Manager – Bob Billips – only to be told tough luck Took the van to 2 other service facilities in town to find out what was really wrong Both said about $200 in parts – I then called the General manager again asking for a compromise of me buying the parts & them doing the labor at no charge – no deal They have lost me as a customer forever & I tell anyone I can about my bad experience I have bought 2 new cars since (1 for me & 1 for my wife) but I will NOT set foot on that lot ever again – not even to look at a Chrysler Not only have they lost me as a future customer – but Chrysler has lost me at ANY dealership More

It has been over a week since I have dropped off my vehicle and I have yet to hear any feedback on it. I have called the company at least twenty times and have left several messages. I am concerned and vehicle and I have yet to hear any feedback on it. I have called the company at least twenty times and have left several messages. I am concerned and considering moving my vehicle to a different mechanic shop, because the employees keep telling me that they will call me back and never do. One of the employees said he would have my car looked at by Wednesday originally and than he said Friday and now he is saying sometime next week. There customer service is awful and I regret bringing my vehicle here. More

Absolutely the worst service department.I had extended service repairs done before the extended warranty was up. Transmission replaced,fuel system replaced,cooling system replaced. All freeze plugs replac service repairs done before the extended warranty was up. Transmission replaced,fuel system replaced,cooling system replaced. All freeze plugs replaced except the difficult ones. Heater still blows hot only on one side. The mechanics and service people will not work any harder than they have to for warranty work.All of this work was done at once and half of the repairs are failing. DO NOT GO TO ALL AMERICAN DODGE IN MIDLAND TX. More

The most dishonest car dealer I have ever dealt with! They will low ball you on your trade and absolutely try and nail you to the wall. I walked away from this dealership feeling I needed a shower. Run t They will low ball you on your trade and absolutely try and nail you to the wall. I walked away from this dealership feeling I needed a shower. Run to Big Spring or try Odessa, these people are awful! More