All American Chevrolet of San Angelo

My overall experience with All American Chevrolet of San Angelo, Texas does not include only one Department. The level of commitment and customer service at this location is a true sense of TEAM ORIENTED. “ Angelo, Texas does not include only one Department. The level of commitment and customer service at this location is a true sense of TEAM ORIENTED. “Allow the Customer to feel like a part of our family”. A few months ago, I began my search for a new vehicle that included a towing package. From working with Sean and Bobby in Sales who at one point dropped off my new vehicle at my work location and returned my rental. Included Steve and Steven in Finance, going the extra effort to secure financing. The team in collision (repair and trade-in) provided outstanding customer service and quick replies. To Emilio, Rachel, and others in the service department, they assisted with my trade-in vehicle last oil change. Knowing who I was when calling. Never a long wait time. The guys were so polite when giving me a ride. Even our old friend Carlos who we had worked with us since our first experience with All American Chevrolet, San Angelo in 2005. Asking “How are you doing Ms. Hernandez”. “Do you want anything to drink”. Once a few years back we purchased 2 vehicles on the same day for Black Friday. New owner - 2023 Chevrolet Trailblazer Thank You, Nancy Woods Hernandez Carlos L. Hernandez October/November 2022 More

Service Department is dishonest, rude, and disrespectful! Worse customer service I have ever seen! Would not call back about the status of a vehicle after being told many times they would! Impossible to get Worse customer service I have ever seen! Would not call back about the status of a vehicle after being told many times they would! Impossible to get ahold of! Please do your research before EVER taking your vehicle to All American Chevrolet for anything.Kept my car 7 days before finally telling me they hadn’t even started on my car! So very disappointed in their standard of care for customers! More

Dealing with this sales team has seriously been one of the worst experiences I have ever had! I purchased a brand new 2021 Chevy Silverado in December of 2020 and had issues with it from the start. After the worst experiences I have ever had! I purchased a brand new 2021 Chevy Silverado in December of 2020 and had issues with it from the start. After breaking down on the side of the road with my kids for 3 hours on a Saturday while we figured out that a tow truck would cost over $500 to tow us in (even though we pay for roadside assistance through On-Star and a coverage through the dealership) my husband opted to tow me into town on a rented trailer and a salesman agreed to meet with us and try to work out a trade in deal. The sales manager was extremely cocky and acted as if this was the only dealership we could do business with and when we were fixing to walk out asked "well what do you want this paper to say?" I gave him a number and waited for a response. He literally came back with a number $1.30 over what I asked which felt like a slap in the face but nonetheless I agreed to the deal under one condition, that they not do anything with my truck besides fix it due to the fact that the truck they were going to sell me had not arrived and I couldn't see it in person. The sales manager agreed and we finished up with him and got back with our salesman to work out the details of a loaner vehicle. All paperwork finished and after a long day we get in this loaner vehicle which smells of an ashtray and go to head home when we realize that the truck has a flat it had a psi of less than 20 and we have 85 miles to drive home so we text our salesman and his reply is "I didn't notice that sorry". At this point I am already frustrated but we manage to find somewhere to put air and are able to make it home. The next day we get the flat fixed in the town where we live. Days go by and we text our salesman to ask for updates on when the new vehicle will arrive and we get no reply. He finally tells us that the truck is at a dealership in San Antonio or Arlington but that it still doesn't have a chip and he isn't sure exactly how long we will have to wait. Ok fine just keep us updated! We get a call 1.5 weeks after we dropped the truck off that it had been fixed and our salesman told us that they should not have told us that and that he was still working on getting us a new truck in. THE NEXT DAY A DIFFERENT SALESMAN POSTED MY TRUCK THAT WAS FIXED FOR SALE AFTER THE GAVE ME THEIR WORD THIS WOULDN'T HAPPEN! My husband called our salesman and was met with zero compassion for the situation even though we had expressed this concern from DAY ONE! My husband used some choice words in the heat of the situation and was told by the salesman that he would no longer be helping us and that we can reach out to a sales manager from this point on! I tried and literally felt disrespected by all that I spoke to! Not a single person reached out to is to try and shed any light on the situation at hand! Today I went to pick up my truck that had been repaired and took my receipt for the tire I had fixed on the loaner that I had and the sales manager looked me straight in the face and said" where am I supposed to get the money from?" My reply was "where was I supposed to get the money from?" It was a repair on their loaner vehicle that was an issue when we left the dealership why should I have to pay out of pocket? I will never purchase anything from this place again! I am furious to say the least! More

Saleswoman Carrie and manager Billie were very helpful in trying to find me a 2022 Bolt EUV. My wife and I liked the Bolt EV in their showroom, but didn't love it, and decided to go the Bolt EUV route. After trying to find me a 2022 Bolt EUV. My wife and I liked the Bolt EV in their showroom, but didn't love it, and decided to go the Bolt EUV route. After a few days, Carrie found us a Bolt EUV in white, liked we had asked, in Missouri of all places. The deal worked out and they brought the car in and it's been great. The cherry on top was they helped us trading in our 2019 Nissan Rogue SL and overcome the nightmare Nissan has put us through in the last 6 weeks with their new lessee policies - where you can't sell your leased Nissan to anyone but a Nissan dealer. Luckily, this Chevy dealer has a Nissan store under their umbrella and it all worked out. Thanks again to Carrie and Billie. More

Excellent service Top notch SERVICE people and Help you with your needs when your time of purchasing a vehicle I had a pleasant experience with the Service department Thank you All American Chevrolet ! with your needs when your time of purchasing a vehicle I had a pleasant experience with the Service department Thank you All American Chevrolet ! More

Emidio provides great service with all his customers. He goes above and beyond expectations to get the job done right! I would highly recommend him! goes above and beyond expectations to get the job done right! I would highly recommend him! More

I want to say Thank you. We purchased a used truck there everyone was so helpful and we felt like they went above and beyond to give us a great deal. We are very happy with our experience at All American Ch everyone was so helpful and we felt like they went above and beyond to give us a great deal. We are very happy with our experience at All American Chevrolet. Donny is great to work with. Jody More

A.V makes the deal fast fun and a great experience. See this man and you will not regret it. Guaranteed satisfaction. Thanks Anthony V. this man and you will not regret it. Guaranteed satisfaction. Thanks Anthony V. More

Great experience buying a truck for husband!!! Very friendly and easy to work with. We will definitely go to him for our future vehicle purchases. friendly and easy to work with. We will definitely go to him for our future vehicle purchases. More