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All American Chevrolet of Killeen - Service Center
Killeen, TX
71 Reviews
71 Reviews of All American Chevrolet of Killeen - Service Center
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April 03, 2017
Great service I came in for an oil change. I needed a ride back to my place of employment and jay was kind enough to give me a ride. Great guy so friendly I came in for an oil change. I needed a ride back to my place of employment and jay was kind enough to give me a ride. Great guy so friendly More
by Wagnerk09
Employees Worked With
Jay Johnson
March 19, 2017
Bad from the start I took my car in on March 8 2017 i should have known from the start when the service advisor told me that they might have to keep it a few days becaus I took my car in on March 8 2017 i should have known from the start when the service advisor told me that they might have to keep it a few days because they only have about 5 good people and did not just want any one to work on it. It was just for the belt and a new fob and to check the ac. I went back in 3 days to find nothing had been done. I was told the parts just came in when i ask what parts i was told it was for a recall that i did not say they could do or was i told about it. So another 4 days goes by and i was told it was ready when i got there to pick it up it was not. they were having trouble getting it apart to do the recall i did not tell them to. The next day i tried to contact the service manager who did not return my calls. I picked up the care that day only to find a day later that it now stalls on take off and flashes a SERVICE COLUMN LOCK seems what ever the did on the recall messed up something. Now i have to take off work again to drop it off Monday the 20th of March to get it fixed.John A Feamster 254-833-4802 More
by John A Feamster
Employees Worked With
Kenneth McGill
February 08, 2017
Great service and sales I went in to get maintenance on my car, but the needed repairs were too serious for my 12 year old car. I was able to trade in my old car with a new, I went in to get maintenance on my car, but the needed repairs were too serious for my 12 year old car. I was able to trade in my old car with a new, used car that same day. More
by Killeen254
February 03, 2017
Service Professional staff great service my truck was in and out with issues or long wait time. The service personnel let me know about additional part that Professional staff great service my truck was in and out with issues or long wait time. The service personnel let me know about additional part that was needed before they installed it so I could make a decision on purchasing it. Overall great service. More
by Major09
Employees Worked With
Kenneth McGill
January 24, 2017
Jay was awesome My service was excellent. Will definitely let all family and friends know to go to All American Chevrolet of Killeen.Thank you Jay and John for everyt My service was excellent. Will definitely let all family and friends know to go to All American Chevrolet of Killeen.Thank you Jay and John for everything. More
by Hotshotgrl
Employees Worked With
Jay Johnson, John Lastrapes
January 20, 2017
Service Ben was very helpful and friendly, he helped with me get the help that I needed with my car. I would recommend the Chevy service to others. Ben was very helpful and friendly, he helped with me get the help that I needed with my car. I would recommend the Chevy service to others. More
by Robynne08
Employees Worked With
Ben Buckler
January 14, 2017
A TOTAL JOKE The salesman couldn't even follow through making the 1st service appointment when we bought the car. We were told cars are taken at scheduled appointm The salesman couldn't even follow through making the 1st service appointment when we bought the car. We were told cars are taken at scheduled appointment times but when we went in for our 1st oil change it took over 3 hours to get our car back. This dealer will pump sunshine up your xxx all day just to get you to buy a car. Don't waste your money on the oil change warranty it's not worth 3 plus hour wait everytime you go in. More
by Laura Ovist
Employees Worked With
Damon Perez, Ross Grimes
January 10, 2017
Oil change I brought my car in to get an oil change and the Service Department is very professional, courteous and quick with service. I would recommend them to I brought my car in to get an oil change and the Service Department is very professional, courteous and quick with service. I would recommend them to anyone. More
by morty69
Employees Worked With
September 21, 2016
What's worse than Terrible You would think this dealership because it is part of Lithia would have their standards set high on customer satisfaction and service sadly they fall You would think this dealership because it is part of Lithia would have their standards set high on customer satisfaction and service sadly they fall very very short. What kind of dealership especially a Chevrolet dealership would require an appointment for just an oil change? I've never experienced this in my life at any franchise dealership they are preety much turning away the customer. Besides it being a Chevrolet dealership with no quick lube which is ridiculous their customer service also sucks. They , being the service receptionist and the service writers are very rude and very non accommodating to the customer. I called twice and asked to speak to the service manager the receptionist obviously trying to screen calls asked for my name I asked her to page for the service manager instead of sending me to his direct line because obviously he would not pick up. So I assumed she paged him and there I set on hold... For over eight minutes then the line disconnected..:( So after the experience I received today I decided All American Chevrolet will never receive business from me and I will take my money elsewhere. I heard there is a nice customer friendly and family owned dealership in Temple. Please don't waist your time and money going to a dealership that doesn't value their customers. I hope someone from high up in Lithia reads this and investigates this awful treatment of paying customers and corrects the problem as I know they will because all of their calls are recorded. Oh and ps none of the service employees listed on here work there to my knowledge so either this is an ongoing problem or higher management at the dealership doesn't want it to reflect current staff because you are unable to leave a specific review on an employee that is not listed. More
by EthanTX
Employees Worked With
Service manager, receptionist, Courtney ? She was actually nice though
August 08, 2016
A pleasant service Kenneth was very pleasant, made me feel like I was a very special customer. He gave Chevrolet service to his customers with a pleasant personal touch Kenneth was very pleasant, made me feel like I was a very special customer. He gave Chevrolet service to his customers with a pleasant personal touch. More
by Sun8816
Employees Worked With
Kenneth (new employee)
