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Alfa Romeo of St. Petersburg

Pinellas Park, FL

4.2
382 Reviews

3033 Gandy Blvd

Pinellas Park, FL

33782

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382 Reviews of Alfa Romeo of St. Petersburg

December 02, 2020

Excellent service and wonderful people all of the staff in general especial thanks to Connor, the general manager Chris McCray and the finance department thank you More

by hortelazgrettel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alec Ossi, Pete Latsoudis, Roxana Gonzalez
Dec 03, 2020 -

Alfa Romeo of St. Petersburg responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 01, 2020

The Maserati service department does a great job in identifying any issues, explaining the time and process for repairs and completes jobs on time. Thanks More

by DAVID.OWEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Fallin
Dec 01, 2020 -

Alfa Romeo of St. Petersburg responded

Thank you so much for your excellent review, David! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Maserati Alfa Romeo of St. Petersburg. Please don't hesitate to reach out if you need anything else.

November 25, 2020

I would start by saying that this review is not a reflection of the staff. They have been helpful, attentive and responsive. However, the company as a whole has really let me down. I've had 3 reca More

by joelillard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Fallin
Dec 12, 2020 -

Alfa Romeo of St. Petersburg responded

Hello Joe, Thank you for your feedback. We are disappointed to hear that your experience with us has not been a positive one, and we apologize for the communication challenges you have faced. Management will be in touch shortly as we would appreciate the opportunity to try and find a way to turn this around for you.

November 24, 2020

Service was great as always and dealing with Mike is absolutely wonderful! He is the reason why we have our MAZERATI, he is very thorough and efficient in communicating regarding my vehicle. More

by GIOVANNA COUGHLIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Fallin
Nov 24, 2020 -

Alfa Romeo of St. Petersburg responded

Thank you, Giovanna! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Maserati Alfa Romeo of St. Petersburg. We look forward to sharing this five-star-review with Mike!

November 19, 2020

Made an appointment, test drove the vehicle, walk away with a new car 30 mins later. Seemless experience. Warm and welcoming staff. 2 thumbs up More

by ckswburns
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Bilicki
Nov 19, 2020 -

Alfa Romeo of St. Petersburg responded

Thanks so much for the great review. We appreciate your business! Please let us know how we can assist in the future. Sincerely, The Maserati Alfa Romeo of St Petersburg Team.

November 18, 2020

I had a car they were supposed to drop off for me ~4 days ago. I was told they would call me by Mon. It’s Tues, I have no vehicle to drive, I’ve called, texted and emailed- no response. They also had me s More

by azimm29
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Alec Ossi, Pete Latsoudis, Beth Benn, Lauren Hopkins, Roxana Gonzalez, Michael Bilicki, Carlos Ruiz, Andrea Roberts
Dec 05, 2020 -

Alfa Romeo of St. Petersburg responded

Hello, We're sorry your experience didn't meet the expectations we set out for our clients. We strive for the best possible service experience which is why your comments are so concerning. Someone from our management team will be reaching out to you directly so we can better understand the situation and assist in making the necessary corrections.

Dec 05, 2020 -

azimm29 responded

I have called. Several times. I was hung up on twice. I spoke with a manager, who said the only person above him is the CEO and he never called me back. I have an electrical problem with the car (see YouTube), and it’s over an hour away end and they won’t assist me in the repairs. I’ve also spoken with a customer service representative who said that they would get back to me. That was approximately a month ago! No service and the car is a LEMON 🍋

November 13, 2020

great clean efficient service and new loaner vehicle available...nice. Mike is a very professional accessible Service Manager. Service area and show room are well maintained and easy location off I275 More

by CHETWEBER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Fallin
Nov 16, 2020 -

Alfa Romeo of St. Petersburg responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Maserati Alfa Romeo of St. Petersburg, we look forward to having you as one of our valued customers for many more years to come!

November 12, 2020

When cleaning the car, it would be great to clean the car fully and not just the front seats. Seemed like all the dust was blown to the rear of the car More

by DB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Fallin
Nov 12, 2020 -

Alfa Romeo of St. Petersburg responded

Hello, Thank you for bringing it to our attention. We sincerely value your business and look forward to your next visit.

November 12, 2020

Just got my second vehicle from them this year. They are high quality, and work hard to get you want you want! Thanks y’all for everything ☺️ More

by icedcappuccino68
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Muir, Pete Latsoudis, Michael Bilicki
Nov 12, 2020 -

Alfa Romeo of St. Petersburg responded

Thank you for your business and for this review. We're happy to hear Michael, Pete, and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 11, 2020

It was an effortless transaction from start to finish. Staff was excellent and attentive. In and out in less than ninety minutes. Definitely will consider purchasing there again after the lease on our Mer More

by mario25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andre , Mike Fallin, Pete Latsoudis
Nov 12, 2020 -

Alfa Romeo of St. Petersburg responded

Thank you, Mario, for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

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