Alfa Romeo of Fort Worth
Fort Worth, TX
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My review has changed after several attempts to get a spare key to a vehicle that I purchased 2 weeks ago. I was told and reassured after I had purchased a 2019 Hellcat from the salesman Shannon that he spare key to a vehicle that I purchased 2 weeks ago. I was told and reassured after I had purchased a 2019 Hellcat from the salesman Shannon that he would contact the previous seller and collect the remaining keys. After several follow-up phone call attempts to the Sales Manager Steve and several texts to Shannon they both have failed to collect any spare keys and yesterday 3/7/2022, Shannon the salesman basically told me that I was S.O.L. I'm not happy at all to only have one key fob for a car that I ended up paying $77,000.00 for after purchasing several extended warranties and protection plans. I'm highly disappointed after I trusted that Alfa Romero of Fort Worth would make this sale right after everything that we had been through previously to get the paperwork corrected including entering my correct address. Make sure you have two keys in hand before purchasing a $77K car from this dealership because after the ink has dried the salesman will move on to the next one. I'm Highly Disappointed!!! More
The sales process was great. I let them know what type of truck, and my budget, and they found the perfect truck for me. Hannah walked me through the paperwork and answered my questions - so professional. I truck, and my budget, and they found the perfect truck for me. Hannah walked me through the paperwork and answered my questions - so professional. I was in and out in 1.5 hours. More
Eleven was our salesman and he was very personable and easy to work with. Both of the finance guys were doing their best to make us happy with deal and treated us more than fair. easy to work with. Both of the finance guys were doing their best to make us happy with deal and treated us more than fair. More
This is my 2Nd car from this dealership....Larenzo and Jeff were amazing! They did everything they could to make sure I drove home in the car I wanted. Thank you for your great customer service. I recomme Jeff were amazing! They did everything they could to make sure I drove home in the car I wanted. Thank you for your great customer service. I recommend this dealership definitely worth the drive from Dallas TX! More