Alfa Romeo of Englewood Cliffs

Worst Bait and Switch dealership! Zero customer service! - Posting again on their website as they just have autmated response saying contact us(to show they respond to reviews online Zero customer service! - Posting again on their website as they just have autmated response saying contact us(to show they respond to reviews online) but dont provide any name or contact info. I had reached out for an used car at the dealership and told them what I price I wanted to be around via text messages. Also clearly told them that if they cannot be around that price, its ok, another lucky person can have it. Still was asked to come into dealership with text saying that "we will work on the best possible deal". I traveled for 1 hr. to the dealership(total 3 hrs for this ordeal), Sales rep was not welcoming, which I ignored thinking people have bad days. But when I asked for water - she told they dont have water :) even after the manager said they might have a water and coffee machine in the customer service area, (she told the manager there is nothing there - no attempt at letting me know about water fountain or anything) This is even before we talked about pricing :) on a 100k car. When talking about pricing - I was lowballed on the used car price and was told that for their car Online price was the price - no negotiating. When I told the Sales manager about the text messages conversation, he saw the text messages on his computer which detailed out conversation - but just shook his head. The dealership even had advertised and promised(in texts) a $50 gift card for test driving the vehicle, which to be honest dont expect from them if you dont buy from them as atleast I did not get. It would have prompted me maybe to give some positive points in the review. Still, to give them a fair chance - I texted them the next day about the experience and guess what - no response. Totally shady business. The sales rep said they sell cars internationally which maybe the reason they just dont care about local customers. I have owned around 10 good name brand cars and the cheapest one also had 200% better customer service than this dealership. Stay away as this was an experience for a car that costs about 95-100k. I had lined up the funds prior to going in thinking I would make the purchase - pure waste of time. Stupid of me to trust this dealership without reading any reviews online(read other reviews - all point to the same issue). Tread cautiously if you absolutely need to deal with this dealership. The owners need to seriously talk to their staff(unless the owners themselves run the dealership and hence the outrageous behavior). More

I bought a used mazda from this dealer. The car had been in an accident which they should have noticed (a mazda dealer later identified it). I was told I would be contacted by service and The car had been in an accident which they should have noticed (a mazda dealer later identified it). I was told I would be contacted by service and by Vlad (the manager) multiple times but have never been contacted by either. Vlad noted three weeks ago he would look into this but no word from him. Be careful. They do not follow through. More

Lanique did a great job with my new GX. I highly recommend her. Ask for her for your next purchase I highly recommend her. Ask for her for your next purchase More

I purchased a van from Chris Dooney. I tried to trade it into another dealer.. I owe three times more than the car is worth.. I just found out the van was in a bad accident too. also, I I tried to trade it into another dealer.. I owe three times more than the car is worth.. I just found out the van was in a bad accident too. also, I just found out he don’t work there no more.. More

The easiest car purchase ever! Everyone at the dealership was super helpful, welcoming, knowledgeable, and professional. They answered all my questions with patience, explained eve Everyone at the dealership was super helpful, welcoming, knowledgeable, and professional. They answered all my questions with patience, explained every step of the process in detail, and made sure I was comfortable with everything before signing. I never felt pressured or rushed. The team went above and beyond to make sure everything was perfect! More

I've always been skiddish about dealership. Jerry made me feel very comfortable with his customer service skills and product knowledge. I'm still in the shopping phase but the interaction was t Jerry made me feel very comfortable with his customer service skills and product knowledge. I'm still in the shopping phase but the interaction was top tier. Facilities were clean. Staff was honest. I will be coming back to finalize my purchase. More

Chris and Paul charged triple for the car on the finance charge ,and the car had at a lot of things wrong with it stay far away from this dealer . I purchased my Alfa Romeo from Charles at performance Alfa charge ,and the car had at a lot of things wrong with it stay far away from this dealer . I purchased my Alfa Romeo from Charles at performance Alfa Romeo . More

I bought a used car. It’s typical used car dealership where everyone is nice before the sale and not so helpful and friendly after the sale completed. I received the plat It’s typical used car dealership where everyone is nice before the sale and not so helpful and friendly after the sale completed. I received the plates after 6 weeks. Couldn’t drive for two weeks because of expired temporary plates. Good inventory. Price is little bit of higher side compared to carfax and car guru’s price. More