Step One Alfa Romeo Pensacola

I have been buying cars for 44 years. The experience I had with Step One was one of the best. First, there was no pressure exerted at any time. Second, the vehicle I purchased was exac The experience I had with Step One was one of the best. First, there was no pressure exerted at any time. Second, the vehicle I purchased was exactly as it appeared on-line (no hidden surprises). Third, my salesman, Julian Rosado and my business manager, Tamara Metcalf were incredibly professional, yet kind, and worked diligently to put a deal together, which was not an easy one due to the large amount of negative equity in my trade. In the end, they met and exceeded every expectation. I strongly recommend this dealer, salesperson, and business manager to everyone looking for a wonderful car buying experience and for honesty and integrity. Thank you, Julian and Tamara. More

Great Experience at Pensacola Maserati/Alfa, loved my 2020 Maserati Ghibli CPO that ended up trading in and getting a 2021 Trofeo! 2020 Maserati Ghibli CPO that ended up trading in and getting a 2021 Trofeo! More

Purchased a Mercedes SL by wire transfer. The company over billed for taxes and assured me that the media cable was in the arm rest. When I arrived to pick up the car, I was told that the o The company over billed for taxes and assured me that the media cable was in the arm rest. When I arrived to pick up the car, I was told that the over billing was something they do to ensure they collect enough funds to register the car and that I would be refunded the money and that the cable would be overnight shipped. 4 weeks later they send an additional temporary plate as they still had not provided all of the correct paperwork nor the cable. Finally, 7 weeks after paying for the car in full, plus overcharges, I got the correct paperwork and my refund. I still don't have the cable. More

I had the worst experience at this dealership I bought a used giulia had it for 2 months and it has been there ever since. I get no calls on what's going with the car I will never use these people ever aga used giulia had it for 2 months and it has been there ever since. I get no calls on what's going with the car I will never use these people ever again I will never refer anyone to them they don't even communicate with the customer service is the worst More

Had to contact this dealership twice before I got a response. When I heard from them. They already had a deposit on the car I was interested in..... response. When I heard from them. They already had a deposit on the car I was interested in..... More

Omar Ramos and Tyler have been fantastic to work with over a 6 month period looking for the perfect Alfa Romeo. The guys have been just fun to get to know. I love the openness of the staff and the floor over a 6 month period looking for the perfect Alfa Romeo. The guys have been just fun to get to know. I love the openness of the staff and the floor plan which makes everyone approachable. There is no wizard behind the curtain sales manager or finance manager hiding in their offices using high pressure sales tactic with the back and forth negotiations. Everyone is just hanging out together and working together. Best car buying experience I have ever had. If you want to he treated like family, call Omar and let the staff treat you like a million bucks. Thanks everyone!! More