Alfa Romeo Fiat of Strongsville - Service Center

On October 7th, I was traveling from Michigan to Massachusetts on the Ohio Turnpike in my 2020 Stelvio when my tire was punctured. The "goop and compressor' tire fix was inadequate. After a license Massachusetts on the Ohio Turnpike in my 2020 Stelvio when my tire was punctured. The "goop and compressor' tire fix was inadequate. After a licensed flat bed tow off the turnpike to an area that didn't have a replacement tire, I called the nearest dealer, well over 40 miles away. Fortunately AR of Strongsville had the correct tire in stock, and the staff was willing to expedite the replacement. My AR supplied tow delivered the Stelvio after (service) hours. The accommodating management was aware that my car was en route, and although the service bays were closed took my keys for the tire replacement the next morning. The great sales consultant Doug Freidman staff then assisted me in making a hotel reservation, getting an Uber account, and even provided an AR mask required for the Uber. Doug was someone who really knew the brand an was an Alfa enthusiast. The next morning the service advisor, Jim Obenauer, opened at 9am. I received a call at 9:10 that my Stelvio was ready. I am extremely grateful for my experience at AR of Strongsville. As far as I am concerned they earned the right to teach others dealers how to provide a stellar customer experience. More

The salesman Doug was great as were all the others I worked with. They made the process simple and easy. worked with. They made the process simple and easy. More

They treat you like family! Truly a classy team that knows how to treat their customers! knows how to treat their customers! More

I might be a little biased due to my nationality, but Fiat of Strongsville is the friendliest and nicest dealership I’ve been to this side of the Atlantic. Bravo Michele! Fiat of Strongsville is the friendliest and nicest dealership I’ve been to this side of the Atlantic. Bravo Michele! More

Great experience from start to finish. Went above and beyond expectations and helped me get into my amazing Audi! Jared in sales was super helpful even after the sale, and making sure I was enjoying the beyond expectations and helped me get into my amazing Audi! Jared in sales was super helpful even after the sale, and making sure I was enjoying the car! And JT in finance is the best! Couldn't have ask for anything else. Was a great experience coming to the dealership and plan to come back again for any future car needs! More

Excellent service and friendly staff. Jim at the service dept has always been very helpful. Thanks for washing the car -- good business practice. Will recommend it. dept has always been very helpful. Thanks for washing the car -- good business practice. Will recommend it. More

Best service I've had at a dealership! Easy to schedule once I called, and they got me in within a week. Told me it would take an hour, and, true to their word, it was easy and quickly accomplished. Super once I called, and they got me in within a week. Told me it would take an hour, and, true to their word, it was easy and quickly accomplished. Super hassle free. Everyone was extremely friendly. Highly recommend. More

Service was completed on time. They took the time to explain everything they did and asked if I had any questions. They washed the car before they returned it to me explain everything they did and asked if I had any questions. They washed the car before they returned it to me More

Chris in the service department was great and fixed a tire issue I had quickly. Thank you for the help. It was a good service experience. tire issue I had quickly. Thank you for the help. It was a good service experience. More

10/10 would recommend working with Doug, any day. His knowledge of the brand/industry and thoughtful communication gave me such confidence in my decision to switch to an Alfa Romeo. While I still have a knowledge of the brand/industry and thoughtful communication gave me such confidence in my decision to switch to an Alfa Romeo. While I still have a couple years left on my lease, I'm looking forward to working with Doug to find my next Stelvio! I also had a great experience working with Chris in the service department. Chris was quick, thorough and communicated well throughout the whole process. More