Alfa Romeo Fiat of Strongsville

We received quick and professional service; the service department is accommodating, friendly and were helpful answering our questions. department is accommodating, friendly and were helpful answering our questions. More

Chris could not have been more accommodating. I highly recommend this dealership for sales and service. I highly recommend this dealership for sales and service. More

Took my car in for a inspection on my rear brakes , they set me appointment right way , Inspection was done while i waited , tech went over the rear brakes with me , no problems found at this time and he re set me appointment right way , Inspection was done while i waited , tech went over the rear brakes with me , no problems found at this time and he reset all my tires to the right psi due to my tire light coming on , the work was done fast and complete thank you for great service. More

Chris was great and took care of the issues promptly. Would highly recommend this dealership. Would highly recommend this dealership. More

Chris helped me to resolve my tire vibration and alignment issues. Awesome job and great team. alignment issues. Awesome job and great team. More

I showed up a week early for my appointment. When the service dept could have told me to come back, they said they could squeeze me in. In a couple short hours, my car was done! I really appreci When the service dept could have told me to come back, they said they could squeeze me in. In a couple short hours, my car was done! I really appreciated the level of service and care. More

I had an excellent purchasing experience working with Jennifer. Bought an Giulia from Washington State and really appreciate that we were able to made it happen! Jennifer. Bought an Giulia from Washington State and really appreciate that we were able to made it happen! More

I took my car in for an oil change, and found the entire experience to be stressful and unsatisfactory. I had an appointment for 1:00, and finally left at 3:22. When I scheduled the appointment I was told i experience to be stressful and unsatisfactory. I had an appointment for 1:00, and finally left at 3:22. When I scheduled the appointment I was told it would take an hour at the longest and planned my afternoon accordingly. When I first asked, at 1:30 , about the status of my car I was told it would be done soon. When I commented that I have never had an oil change take so long I was told "you don't have to come here for service." Certainly not the response of someone concerned about customer satisfaction! I checked again several more times and was told each time that it wouldn't be long. I repeatedly said that I needed to leave in time for an appointment with a client at 4:00, which by the way, I was almost late for. In addition to the oil change they did have to check the stop/start function and apparently reset the computer. However I can't imagine that added so significantly to the length of time I spent at the service department. If so, that should have been explained to me. I did get to stretch my legs going back and forth to the water fountain, as I wasn't offered any water and the vending machine didn't have water. A small detail, but details do matter. When I checked again after 3:00, I saw that I was now waiting for my car to be washed- a nice touch but I would have appreciated it more if I wasn't worrying about how I was going to make it in time to my appointment with my therapy client. I would never have expected to spend two and a half hours for a scheduled appointment for an oil change. I have to wonder what would happen if something more extensive is required. I will most likely be exploring other options for service in the future. Added note: the same warning light came on again briefly a few days later, so if it comes on again I will have to make a decision sooner rather than later about where to go for service. I can't really rate the individuals I worked with as I don't remember their names, although this rating system requires something. More

Doug took care of issues I had but when he was away from the dealership things did not move at a reasonable pace. Overall my experience is good. the dealership things did not move at a reasonable pace. Overall my experience is good. More

Great service by a friendly team! This group is welcoming, open and honest. They took great care of me and seem to love what they do! This group is welcoming, open and honest. They took great care of me and seem to love what they do! More