Alfa Romeo Fiat of Strongsville

I took my car in for an oil change, and found the entire experience to be stressful and unsatisfactory. I had an appointment for 1:00, and finally left at 3:22. When I scheduled the appointment I was told i experience to be stressful and unsatisfactory. I had an appointment for 1:00, and finally left at 3:22. When I scheduled the appointment I was told it would take an hour at the longest and planned my afternoon accordingly. When I first asked, at 1:30 , about the status of my car I was told it would be done soon. When I commented that I have never had an oil change take so long I was told "you don't have to come here for service." Certainly not the response of someone concerned about customer satisfaction! I checked again several more times and was told each time that it wouldn't be long. I repeatedly said that I needed to leave in time for an appointment with a client at 4:00, which by the way, I was almost late for. In addition to the oil change they did have to check the stop/start function and apparently reset the computer. However I can't imagine that added so significantly to the length of time I spent at the service department. If so, that should have been explained to me. I did get to stretch my legs going back and forth to the water fountain, as I wasn't offered any water and the vending machine didn't have water. A small detail, but details do matter. When I checked again after 3:00, I saw that I was now waiting for my car to be washed- a nice touch but I would have appreciated it more if I wasn't worrying about how I was going to make it in time to my appointment with my therapy client. I would never have expected to spend two and a half hours for a scheduled appointment for an oil change. I have to wonder what would happen if something more extensive is required. I will most likely be exploring other options for service in the future. Added note: the same warning light came on again briefly a few days later, so if it comes on again I will have to make a decision sooner rather than later about where to go for service. I can't really rate the individuals I worked with as I don't remember their names, although this rating system requires something. More

Doug took care of issues I had but when he was away from the dealership things did not move at a reasonable pace. Overall my experience is good. the dealership things did not move at a reasonable pace. Overall my experience is good. More

Great service by a friendly team! This group is welcoming, open and honest. They took great care of me and seem to love what they do! This group is welcoming, open and honest. They took great care of me and seem to love what they do! More

Excellent service department! Chris was awesome and the work done on my Jaguar was stellar! Highly recommend them. Chris was awesome and the work done on my Jaguar was stellar! Highly recommend them. More

We had an excellent experience working with Doug and Mike. They both went above and beyond to make our purchase as enjoyable as possible. As my wife and I expressed before we left with the new car, Alfa Mike. They both went above and beyond to make our purchase as enjoyable as possible. As my wife and I expressed before we left with the new car, Alfa in Strongsville has a customer for life. More

An exceptional experience especially with all of the Covid limitations...drama free, easy interactions, simple and fast....one of the best dealership experiences. Covid limitations...drama free, easy interactions, simple and fast....one of the best dealership experiences. More

Amazing service and personality from the employees at Alfa Romeo. Jennifer and Chris were both very helpful with getting me an appointment and providing me with a loaner for the time being. Very happy wi Alfa Romeo. Jennifer and Chris were both very helpful with getting me an appointment and providing me with a loaner for the time being. Very happy with my experience! More

Doug was a blast to work with - the entire team was incredible. We wanted the full Alfa experience so we drove 4.5 hours each way to pick up our Stelvio in person instead of asking to have the car deli incredible. We wanted the full Alfa experience so we drove 4.5 hours each way to pick up our Stelvio in person instead of asking to have the car delivered. Great decision. Honestly, this was the most fun I have ever had buying a car. Didn’t hurt that it was an Alfa(!) but Doug’s passion for these cars and his engagement with us as customers made this all the more special. Grazie! More

I went in for an oil change. Service was prompt and on time. the car was washed and ready including some updates in an hour. time. the car was washed and ready including some updates in an hour. More