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Alfa Romeo Fiat of Strongsville

Strongsville, OH

Overview
Employees
Reviews
Vehicles
4.9
1,228 Reviews
Welcome to Alfa Romeo and Fiat of Strongsville! Located in Strongsville Ohio we are one of the nations top Alfa Romeo dealership. With one of the largest Alfa Romeo inventories you'll find anywhere, we are sure to have the right car for you at a price you can afford. Our pre-owned department specializes in luxury vehicles and changes daily, if we don't have there is a good chance we can get it for you. Visit us in person or online and see our full selection of new and pre-owned vehicles. We pride ourselves on unparalleled customer service that includes: Free NATIONWIDE shipping on all new Alfa Romeo vehicles, local service drop off and pick up, and free loaner cars. Also, when it is time for repairs or maintenance you can count on knowledgeable service advice and skilled professional technicians to get the job done right the first time. We work hard every day to live up to our reputation. Stop in to see us, contact us online or by phone with any questions.
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11800 Pearl Rd

Strongsville, OH

44136

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Showing 1,228 reviews

April 21, 2022

I shared with my wife out of all of my car purchases my Veloce purchase was the easiest. Excellent dealership top to bottom. More

by DEACONJAY66
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael DeSalvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Killiany
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 19, 2022

I purchased a CPO - Alfa Romeo Stelvio - MARCH 22 The vehicle was delivered with a laundry list of issues. Only 3 were actually addressed by the dealer and the rest were just NOT. As of 01AUG22, radiator More

by AJTIEFEL
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael DeSalvo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Beaird
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 06, 2022 -

Alfa Romeo Fiat of Strongsville responded

This was originally a 5 star review. Upon you telling us you weren't happy with your car we sent a driver in a loaner car from Ohio to Michigan. Left you with a loaner while your car was brought back to be reconditioned. We kept you involved throughout the reconditioning process and didn't bring the car back to you until you told us you were completely satisfied. After you received the car back you wrote a very nice review with 5 stars and emails to the store employees. We haven't heard anything from you since then and had no idea that your satisfaction had changed. In July our office called to ask you for the trade title that you have owed us since March. At that point you voiced your frustration to our title officer and said you wouldn't send us the title. The car was reconditioned to CPO specifications. If your car had any issues after that they were not pre-existing and were covered by warranty which is why people get CPO vehicles. If you would like to discuss this further feel free to call our general manager Joe Peck at 440-334-2155.

Aug 06, 2022 -

AJTIEFEL responded

You sold a vehicle that was in a non reported front end collision that caused enough damage that the front bumper shroud had to be replaced. The brakes bad are NOT OEM Alfa Romeo. The door gasket was tack glued and not fixed. I have photos of before and after the “Reconditiong”. I just wanted to get the vehicle out of your area because 2.5 weeks to do what? Replace a front bumper shroud from a separate vehicle on your lot (that continually pops out of place)? Your people even admitted that it was not gone through. Who delivers a CPO with nuts and leaves under the hood? I have pictures of that as well. Who passes off a car with a shoddy fix job just to make a buck? Who passes off a CPO with numerous scratches and such on the vehicle? Strongsville passed a car off as CPO that who. I have heavily documented this with emails before initial receipt, during “reconditioning period”, after receipt. I have photographic evidence that proves what you did. And, I have requested your corporate attorney name so I can make contact with them. I will be taking you to small claims court for OEM brake pads, brake pads installation, etc.. Then when I win the case in small claims court due to my extensive documentation. I will post the decision on this site. I work in Emergency Medicine and if I did this poorly of a job…..well I would not have a job. I told you on the onset that my expectations are high because that is what people expect of me. I expressed my displeasure to your company in email for but it was not until you got a crap review did you “reach out”. If I did a poor job on your body in an emergency situation, would you want me to work on your body again? Common sense dictates a huge NO.

Dec 27, 2022 -

AJTIEFEL responded

ATTENTION: VETERANS & FIRST RESPONDERS DO NOT...I REPEAT...DO NOT PURCHASE A CPO FROM ALFA ROMEO OF STRONGSVILLE I can not over emphasize the above. I purchased a 2018 Stelvio the beginning of 2022. When it was delivered to me I had a laundry list of items that were issues. Strongsville picked up the vehicle and said they went through the list. I should have listened to my gut when I found that the vehicle a CPO was sold with front end damage that required a new front bumper (NOTHING ON CARFAX ON THIS). I should have listened to my gut when I found and reported that the brake pads and rotors were not OEM. I should have listened to my gut when the vehicle was returned with only several items were fixed. I should have listened to my gut when I found the door gasket that was hanging down repaired with tack glue. In this past year I have had the vehicle in for the following: 1. Replace delaminated windshield that Strongsville was made aware of. This was done out of my own pocket. - Done at different dealership. 2. Replace the turbo - Done at different dealership. 3. Replace the radiator which had a leak - Done at different dealership. 4. Replace all tires due to wear. - I made Strongsville aware that they were suspect at delivery but they said that they were within CPO spec but just barely. Current issues to be fixed: 1. Infotainment no longer operational. 2. Front cluster at dash board no longer operational. - Burning odor occurred while driving and then stopped working. I have all of my documentation and communications in order should you need to review them. As a veteran and a first responder I feel insulted by this situation. I have been held to a much higher standard than most during my lifetime. I am not complaining about that, I actually welcome it. However, I have higher expectations than most when it comes to quality and service. I can not state strongly enough, based on my experiences....stay away from ALFA ROMEO!

April 14, 2022

Excellent service. Chris and Jim are great. Work done in a reasonable amount of time. More

by ITALIA440
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 13, 2022

Doug was great and didn't try to oversell me on anything other than the car I wanted. More

by TKOJR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael DeSalvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Friedman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Killiany
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 13, 2022

Doug was amazing. We talked in the morning. He brought me the car that evening. More

by Elistati
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Friedman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 13, 2022

I purchased an Alfa Stelvio from out of state. It was a remarkably smooth process. Doug Friedman was knowledgeable and courteous throughout. The dealership and Doug made this my best ever car bu More

by Caleb Meyer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Friedman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 06, 2022

What a great experience! ! They took care of me start to finish!! Highly recommended if you’re looking for a car:) Doug is the best to work with!! More

by Jameson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Friedman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 06, 2022

Tony was a excellent salesman. He done exactly what he said he was going to do and got it done quickly. I was worried about being In the dealership for hours , so he made it all ha More

by jcsc2100
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Killiany
Other Employees : Tony
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April 06, 2022

Top rate dealership from the management to the service department and also the salesman. Highly recommend this STRONGSVILLE Alfa Romeo dealership More

by Jsavop
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Doug Friedman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Janson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Beaird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Adams
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April 05, 2022

Awesome service. Competent technicians and helpful staff. Service was done in a timely manner. Jared my sales person is always a great help in organizing my visits. More

by ANDRE.ALAMINA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael DeSalvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Janson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Hall
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