Alfa Romeo Fiat of Strongsville

Purchase of vehicle via internet Chuck was great to work with over the phone and internet and Michael took care of the financing for me to move quickly on the purchase of the car. Chuck was great to work with over the phone and internet and Michael took care of the financing for me to move quickly on the purchase of the car. More

Upgrade First off, I love my truck. I have a few comments that I think will help this good dealership become a great dealership if considered. - I gave a pr First off, I love my truck. I have a few comments that I think will help this good dealership become a great dealership if considered. - I gave a price range upfront I wanted to be in to purchase a vehicle. After careful consideration of my options I decided I would go with this choice. When time came to sign paper work then and only then was I notified of the monthly payment, almost in a too late to turn back now scenario. Was not happy with being put on the spot. - I had discussions regarding the fact I had never owned a diesel before. I think a review of the vehicle I was buying along with features and maintenance do’s and don’ts would have been helpful. - when I was given the keys the truck had fuel tank filled and that’s it. Had a broken wiper blade which I took back and Jeremy himself corrected on the spot. There was 1/8 tank of DEF, should have been topped off. After one day the instrument panel stated I needed an oil change. Again I called and Jeremy scheduled this for me at no cost later that week. All in all a good experience as I was not left hanging but I think these are little things important to a customer that when addressed seems like they are taken for granted but when not done always have a bad impact. It is better to be accurate and detailed than quick and loose. Thank you. More

All around great exsperiance Couldn’t of made it happen without Jeremy great salesman, down to earth no pressure, stood by his word,was realistic of the situation with no BS told Couldn’t of made it happen without Jeremy great salesman, down to earth no pressure, stood by his word,was realistic of the situation with no BS told me what I could and couldn’t purchase based on financing and really made it an all around good purchase, it is the second truck I have bought from him and won’t be the last More

Great Experience This dealership and Jeremy in particular went above to make sure I got in the car I wanted ......Thank you Jeremy and Dawn for making this happen! This dealership and Jeremy in particular went above to make sure I got in the car I wanted ......Thank you Jeremy and Dawn for making this happen! More

Lack of Professionalism I would leave more than a 1 star review for Diesels Direct, however, General Manager Rick Shuba threw that straight out the window per our interaction I would leave more than a 1 star review for Diesels Direct, however, General Manager Rick Shuba threw that straight out the window per our interaction with him today. My husband had been looking at a truck there for about two weeks. This past Saturday, we decided to go in to test drive and talk pricing with Sales Employee, Jim Zabielski. Jim was great, allowing us to take a lengthy test drive, and sat down with us afterwards to run numbers, talk about our trade in, etc. We agreed to put a payment/hold on the truck that day, bring in our trade on Sunday, and complete the paperwork and final down payment on Monday. On Monday evening, we were offered $500 less for our trade in (not a problem) and sat with Finance Manager, Dawn Bell, for nearly an hour to sign paperwork, and pay. We left that night with all paperwork signed, warranty purchased, pricing agreed upon, etc. On Tuesday morning, my husband receives an email from Jim asking him to call regarding the paperwork. My husband calls Jim to be told that Diesels Direct would be "losing money on the sale", and wanted us to sign a NEW contract as someone had made a mistake due to the vehicle being listed at a higher price on their website. What repituable dealership does this?! Mistakes surely happen, however, this is just poor business practice. My husband and I decided to conference call General Manger Rick Shuba to politely advise that we wouldn't be signing a new contract, and were met with horrible customer service in return. Rick went on to yell, argue, talk over, and belittle us. He went ask far as to tell us that we "weren't the boss", "he wouldn't be bullied" and that "we weren't listening". Rick also told us that he had basically turned the situation over to some main office in Berea (which... I truly don't even think exists) and flat out REFUSED to provide us with contact information or numbers to anyone above him. Rick proceeded to HANG UP ON US. He was telling us that HE wasn't going to be bullied?! Really? What were they doing to us? Leaving us with money and a trade in tied up? Around ten minutes later, I received a call from another Finance Manager telling us that they'd be "honoring the deal". I advised that I was almost ready to walk away from the entire thing due to the way we were being treated, and it seems that's exactly what they were hoping for. We picked up the truck this evening. Jim apologized on Rick's behalf, telling us that he was "frustrated" however, it's just not acceptable. How completely unprofessional for someone in a management position to allow themselves to speak to a customer this way. I would have thought that Rick may approach us this evening with some type of apology himself, however, he was no where to be found, and I can't say I'm surprised. In no way, shape, or form should Rick be in a management position based on his behavior today. Buyers - educate yourselves and read the reviews. Read the responses from "management". His lack of professionalism is REAL, and that's ultimately who's behind the scenes here at Diesel Direct. More

Used truck purchase Working with this dealer was a pleasant experience. Jeremy answered all our questions when we called. And had the vehicle clean and ready for us when Working with this dealer was a pleasant experience. Jeremy answered all our questions when we called. And had the vehicle clean and ready for us when we got to the dealership. Very professional and personable. Just wish they would have had more than one key for my used vehicle. More

Worth the 3 hour drive!!!! Ron was extremely helpful and patient when dealing with me through several days of answering questions and researching the truck I bought. There were Ron was extremely helpful and patient when dealing with me through several days of answering questions and researching the truck I bought. There were numerous calls, texts and e-mails prior to making the 3 hour drive to end up purchasing the truck I did. It was a very accurate description and they were great to deal with. I was very concerned it may be a wasted trip and I was quick to learn I had nothing to worry about. Dawn made the financing end fast, smooth and problem free. I would drive 3 hours again to buy a vehicle from this dealership. They understand what customer service is and how to exhibit professionalism. overall it was an awesome experience!!! More

Highly Recommend Jim, Great Experience! Jim was very helpful when I was trying to choose a vehicle (F-150 Truck), I found one online, emailed him, and thought that was the one for me so he h Jim was very helpful when I was trying to choose a vehicle (F-150 Truck), I found one online, emailed him, and thought that was the one for me so he had it waiting when I got there. He made me feel very comfortable talking to him when I showed up. I test drove the truck he had waiting and it just didn't feel like the right one for me. I had another one I was looking at briefly online and I checked it out but wasn't sure I liked it yet until I test drove it, Jim helped me with my decision and I ended up with the second truck I looked at. He was honest about both trucks and let me know how each one would be in the long run by asking what I had planned for the truck. I was very happy with the final choice and all the time that was spent helping me decide. He even went on a scavenger hunt to find me a phone charger since my phone was about to die. We were able to chat and hold a conversation while waiting for paperwork to be done as well. Everyone at the dealership was very friendly and helpful, even with me being the last one there that evening. More

New Quadrifoglio I purchased the car by phone. Jimmy offered a much better price than any local dealer. The car was shipped to Detroit at no charge and I received it a I purchased the car by phone. Jimmy offered a much better price than any local dealer. The car was shipped to Detroit at no charge and I received it a day after the paperwork was finalized. The whole team at Alfa of Strongsville was a pleasure to work with, they made the transaction as easy as possible. The car is wonderful. More

Very good experience Jeremy Brandt was a great help to me while purchasing my new vehicle. He was very helpful and worked with me. I couldn’t be any happier with my new pu Jeremy Brandt was a great help to me while purchasing my new vehicle. He was very helpful and worked with me. I couldn’t be any happier with my new purchase. 10/10 recommend Jeremy to lead you to your next vehicle if you’re in the market for a new one. More