Alfa Romeo Fiat of Strongsville

No Problems I could'nt of had a better experience purchasing my first diesel truck. Chip and Mike were more than helpful to answer any of my questions. I made the I could'nt of had a better experience purchasing my first diesel truck. Chip and Mike were more than helpful to answer any of my questions. I made the first phone call and the next day we drove 3 hours and the truck was everything the pictures told,that afternoon we were on our way home with our first diesel. Thanks again to Chip and Mike!! More

Out of state purchase I couldn’t be any happier with my recent truck purchase. I have to be honest in saying that I was skeptical when Jimmy and I had 99% of the deal compl I couldn’t be any happier with my recent truck purchase. I have to be honest in saying that I was skeptical when Jimmy and I had 99% of the deal complete via phone/email. Jimmy even worked a trade into the deal via email. Though the initial offer for my trade in was a fair price, Jimmy was able to get another $1,500 for it upon my arrival. This was the most seamless vehicle purchase that I’ve ever had. Would highly recommend working with Jimmy for a vehicle. I bought a 2016 GMC Sierra Elevation. More

What a miserable experience and person. Let me start off by saying that I have been extremely patient and nice to everyone at this dealership despite how I have been treated and the broken v Let me start off by saying that I have been extremely patient and nice to everyone at this dealership despite how I have been treated and the broken vehicle I was sold until it has been three months from when I purchased it and I am still getting the runaround, being ignored and hanging up phone calls, I spoke with this xxxxxxx yesterday about the car (lemon) that was sold to me back on October 10th that I have not been able to drive for more than a week without a catastrophic failure. I called several months ago about the alternator and battery being bad in the car. I was told by Rick that he would look into it and call me back. After a few weeks I just decided to replace the alternator and battery. The car has had issues starting since the day after I purchased the vehicle. It didn't start yesterday again (and I missed work again...) so I called and was told Rick was in a meeting and that he would call me back. This was at 9:00 AM. In the afternoon I got fed up with waiting so I called again and was transferred to Rick. After waiting on hold for several minutes (apparently someone else was more important than an actual customer) Rick finally spoke with me (how gracious of his majesty...). I was irritated that yet again I was ignored so I had a bit of an attitude. Rick immediately elevated the attitude to another level and told me that "We don't have to call you back." The customer service (or complete lack thereof) that I have experienced at this dealership (itself horrible) was nothing compared to Rick's treatment of me. He personally insulted me, talked over me constantly, hung up on me several times, and yet again would not do anything about the lemon I was sold. I told him I would be filing a complaint with the Better Business Bureau and he told me that he "knows how to deal with the BBB." I'm sure with the number of broken cars they sell they have plenty of experience with "dealing" with the BBB. The conversation ended with me being irate and yelling. I spent the next hour crying about how I was treated. I don't understand how this person has a job at all, much less a managerial position. He isn't qualified to manage a lemonade stand, unless the lemonade is mixed with cyanide... These guys are crooks. Read the reviews. They sell broken and rusty cars advertised as being in pristine condition constantly. They steal thousands of dollars from unsuspecting people. I don't understand people like this and how they live with themselves. I thought buying a used car from the used car portion of a new car dealership would be a safe purchase. Boy was I wrong.... If they had just fixed all the issues then I would have been able to accept the terrible customer service, I would have been able to accept the car's multiple issues, If the car had worked after replacing the alternator and battery myself (out of my own pocket) I would have been able to accept this. The time for civility is over. I will be pursuing legal action against against this dealership and if possible against Rick and the salesman I dealt with Craig Toddy (also a xxxxxxx, miserable crook, with terrible customer service). I'm sure this idiot will respond with some xxxxxxxx response. For your own sake don't believe it. It isn't worth the risk to buy a car from here. There are many more reputable dealers in North East Ohio you can purchase an actually functional vehicle from. I hope I can prevent one person from being ripped off by these crooks with this review. More

Getting what you want Back in February/March of 2018 I started researching the Alfa Romeo Giulia Quadrifoglio after lusting over it for several years. I visited every deal Back in February/March of 2018 I started researching the Alfa Romeo Giulia Quadrifoglio after lusting over it for several years. I visited every dealership in the Dallas-Ft. Worth area. Read all the reviews. Scoured the Alfa Forums. It was on that forum I found out about Jim Zabielski of Alfa Romeo/Fiat of Strongsville. None of the dealerships in the DFW area were willing to or not able to order my car to my specs. I was getting frustrated. I called Jim up in Ohio and told him I want to order a 2018 Giulia Quadrifoglio to my exact specs. He enthusiastically responded 'Absolutely, no problem at all'. I happened to be in the Cleveland area the next week and Jim picked me up from my hotel in a Quad for a spectacular test drive. Turns out it was too late to order a 2018 so he ordered me a 2019 for the same price. 3 months later some of the 2019 options came out and I wanted to add them to my order, but it was too late. Jim said not to worry and just ordered me another car and said he would sell the original order on the lot. I cannot convey the pleasure it was to work with Jim Zabielski of Alfa Romeo/Fiat of Strongsville. He made sure I got exactly what I wanted. He didn't push me to just buy a car off his lot. His enthusiasm is contagious, and it was truly fun to work with another 'car guy' over just another suit looking for a sale. They also shipped my car to Dallas for me!! More

Jim Zabielski Sales Consultant There are no words that can describe his exceptional customer service and how comfortable he made us feel. Prices were reasonable. Visit him and you w There are no words that can describe his exceptional customer service and how comfortable he made us feel. Prices were reasonable. Visit him and you won't be dissapointed. He will try his best to get you results. Thank you for being so genuine, and I am looking forward to making another purchase with you! More

Most relaxing and enjoyable car purchase EVER When I first met Jimmy he promised me the easiest car buying experience and boy, did he deliver. Every single step of the way he was awesome. He fou When I first met Jimmy he promised me the easiest car buying experience and boy, did he deliver. Every single step of the way he was awesome. He found me the exact car I wanted, negotiated a more than fair price and made sure I was happy and well taken care of the entire process. The Financing and delivery process were a breeze. He has our business FOR LIFE. WE could not be happier. More

Great guys to work with! I dealt with Chip Orlando during the purchase process for my Duramax. Chip was very helpful and incredibly approachable. If you get a chance to choose I dealt with Chip Orlando during the purchase process for my Duramax. Chip was very helpful and incredibly approachable. If you get a chance to choose your salesman, I recommend Chip and Stewart. Michael Desalvo made the finance portion simple and painless... most of the paperwork was all ready to go when I walked over. I highly recommend the above mentioned. Thanks Chip! 8.47 in the quarter! More

Very Patient I had a very tough and unique situation. Craig was extremely patient and willing to work with me. Let's say my deal brought a lot of drama. Long st I had a very tough and unique situation. Craig was extremely patient and willing to work with me. Let's say my deal brought a lot of drama. Long story short, should have just come here first. Next truck is definitely coming from these guys. Thanks Craig! More

Bad experience with salman jimmy Bad salman I came in to look at a truck I saw on line came in talk to jimmy everything was cool they credit I was approved then the monthly note was Bad salman I came in to look at a truck I saw on line came in talk to jimmy everything was cool they credit I was approved then the monthly note was what I was expecting because me an him talk he ask me what I won’t to pay I told him so instead of trying to find something in my price range he give me attitude an telling me I am not ready an hang up on me I call back an talk to Supervisor An it wasn’t any better she just told me what I won’t to here to hang up It a bad dealership More