Alexandria Volkswagen

Service was fantastic. No pressure to buy and Pavel answered all of my many questions. It was my first time buying at a car dealership and I would definitely go back here when I need another car. answered all of my many questions. It was my first time buying at a car dealership and I would definitely go back here when I need another car. More

This was by far the best experience I have had in buying a new car. The sales people were accommodating and friendly, and were not pushy in any way. Pavel and Marcello helped me in finding the car I wanted a new car. The sales people were accommodating and friendly, and were not pushy in any way. Pavel and Marcello helped me in finding the car I wanted at a price that was good for me. Don't worry about hidden charges or sneaky add-ons, they do not do that here. Ene in the financing department went over everything with me, and made the process extremely easy. I am so happy with my new car and a large part of that was the dealership experience. I would recommend Alexandria Volkswagen! More

Great experience. Andrew was able to answer all the questions my husband had (and there were plenty). He went all the way to North Carolina to get the color I wanted. I already recommended him & Alex questions my husband had (and there were plenty). He went all the way to North Carolina to get the color I wanted. I already recommended him & Alexandria Volkswagen to two of my friends. More

When we dropped our car off for servicing Tracy in the service dept was very helpful and professional. Our family was very pleased with the service done on our car. We definitely recommend Tracy at Alexan service dept was very helpful and professional. Our family was very pleased with the service done on our car. We definitely recommend Tracy at Alexandria Volkswagon when your Volkswagen needs servicing. Tracy was great! More

My husband & I started looking for a Tiguan in June. Even though it was near the end of the month Andrew didn't pressure us. He did warn us that if we waited until July (which we ended up having to do) Even though it was near the end of the month Andrew didn't pressure us. He did warn us that if we waited until July (which we ended up having to do) that some of the Volkswagen money may not be the same, & that the price he gave us may not be available. We traded our beloved Accord & got a beautiful new Tiguan that we love. Ene, who did our paperwork, went through the paperwork very quickly for us, & Andrew even programmed our home address into our Navigation. We've already recommended two of our friends to him. More

Came to install new light... Got a dream car. Fourth car in last 5 year, and the BEST experience at car dealership. Friendly, not aggressive, gave me the price I asked for my trade in and EXPLAINED what I w in last 5 year, and the BEST experience at car dealership. Friendly, not aggressive, gave me the price I asked for my trade in and EXPLAINED what I was signing... Recommend to everyone who needs a new or used car, or just want to meet really nice people. More

I have two volkswagons, a Jetta and a beetle and unfortunately the only dealer in Alexandria is Alexandria Volkswagon. Service is unaffordable. Every time I have taken a car there I have been handed unfortunately the only dealer in Alexandria is Alexandria Volkswagon. Service is unaffordable. Every time I have taken a car there I have been handed a list of things that "need to be done" and an estimate that is never less than a thousand dollars. I have to specify that I only want the thing that is broken fixed and even then the cost is far higher than the same repair would be on a domestic car. Sadly I have concluded that unless a dealership with an honest service department opens in Alexandria I just cant afford to own a volkswagon. Bill More

This was an internet sale. Andrew was very helpful and considerate pre-sale. He was one of the best internet sales persons that I have encountered. At closing, Chuck essentially did his job with a routi considerate pre-sale. He was one of the best internet sales persons that I have encountered. At closing, Chuck essentially did his job with a routine review of the documents. He also offered to show me all the amenities of the vehicle. Unfortunately, the car was delivered with an inoperable rear window defroster, and without a full tank of fuel. Though a relatively minor item, I've never taken delivery of a vehicle without a full tank of fuel. Once home, I was later contacted regarding the arrival of my tags. When I attempted to return the call I encountered what I believe was a receptionist that was completely disinterested in helping me. With that, I asked for Andrew and was transferred. Andrew informed me that as it was after 6:00 p.m., I had just encountered "the B team". A few days later I was again contacted by someone at the dealership to be informed that there were problems/mistakes made with regard to my tags. The mistakes were later taken care of. The major issue encountered was that of a mistake in information provided to me by Andrew. In one of my earliest emails I asked a specific question regarding the length of the factory and VW certified warranties. I was informed that the factory warranty was 50k. Further in the process, and based upon all information provided, we negotiated a price. At the time I was looking at two other vehicles at competing dealerships. I based my purchase decision upon multiple aspects such as price, mileage, warranty available, etc. At closing, Chuck reviewed a document that described the warranty. I recall that he mentioned a care free maintenance plan. I asked some questions regarding its applicability to my vehicle. I do not recall, or I missed completely the fact that the warranty then in front of me provided 36K in coverage vs 50k. Later, while filing away all the documents, I decided to review them. That is when I caught the discrepancy in coverage. I emailed Andrew immediately to bring the issue to his attention. Andrew got back to me the following day. Andrew stated that he did, in fact, make a mistake. This was commendable, however, he also informed me that because the documents were provided to me at closing, there was nothing to be done. Bottom line, I missed it, my bad, live with it. This scenario was also brought to the attention of the dealership Chief of Operations via copies of emails. In my final communication to Andrew I stated that I expected the dealership to come up with a creative solution with regard to the discrepancy between what was offered [50K]and what was delivered [36K]. I shared my belief that the 50K had been presented to me as a material fact, and that the subsequent negotiated price was in part derived from that fact. I additionally noted that the warranty offered and the price agreed upon led to my choosing to make the purchase, vs the two other cars under consideration. I am completely aware that people make honest mistakes, and I am confident that is exactly what happened with Andrew, an honest mistake. I believe that what is truly important is what happens next. That's when personal and/or professional integrity either steps in, or not. After a couple of days, and my post on this site, I was contacted by the dealership Chief of Operations [Wesley Greenway]. I shared that I expected a creative solution to the warranty discrepancy. After a few additional emails I was offered a monetary solution. With more than enough time spent on this matter, I accepted the offer and agreed to update this post to note the final outcome. In the end, the dealership upheld their integrity with regard to the warranty issue. Andrew owned his error and offered an apology regarding same. Considering the number of errors/issues that I encountered at this dealership, an accompanying apology from Mr. Greenway would have been a nice touch. More

I came to the dealership only planning on browsing used cars. Pavel Mitryaev greeted me and answered all my questions. The following weekend I came back to the dealership to look at the new model Jettas cars. Pavel Mitryaev greeted me and answered all my questions. The following weekend I came back to the dealership to look at the new model Jettas and asked to see Pavel. He was very patient in answering all of my questions and guided me into a car that met my criteria. I'd request him again in the future when the times comes to make a new purchase. More

I purchased my CC in Jan. of this year. My salesman was very sweet & knew I had been going through a ruff patch with my old CC. It hadn't had some of the maintenance done, & had started having issues. Th very sweet & knew I had been going through a ruff patch with my old CC. It hadn't had some of the maintenance done, & had started having issues. The manager, Andrew, managed to find another CC Lux.. I put him through heck because the day before I was supposed to pick up I had a change of heart about the color of the car. I don't know how, but he managed to find the right car AGAIN! They still greet me with a smile whenever I come in. More