Alexandria Volkswagen

I had a wonderful experience with Carlos (salesman) and Ene (financing) this past weekend replacing my Jetta. They were able to apply all kinds of incentives and I actually walked away with a new diesel J Ene (financing) this past weekend replacing my Jetta. They were able to apply all kinds of incentives and I actually walked away with a new diesel Jetta for less than the same model two years older. I felt really taken care of and they gave me a fair trade for my 2003 which was on the brink of death. I came in with a pre-approved load from my bank, but they were actually able to save me an addition 1.1% with their rate and that process was super easy as well. Thanks guys! My dad purchased his last vehicle from here and I have a feeling we will come back for more in the future. More

My husband and I drove from Sterling to Alexandria in search of a diesel Passat 2012. When we arrived Pamela greeted us at the door With a warm and friendly smile. My husband had been shopping for a n search of a diesel Passat 2012. When we arrived Pamela greeted us at the door With a warm and friendly smile. My husband had been shopping for a new car for at least six months and knows what he wants and has Done his homework. Pamela pulls up to the front with the only Passat TDI on the lot just for my husband to explore. She knew it would be irrestible once he got in, but she waited very patiently before even asking if he wanted to take it out for a drive. My husband hates salespeople Who hover! After the test drive she was quick, efficient and extremely knowledgable about the sales policies and negotiating the best price. We didn't feel pressured nor manipulated except for the ice cream sundae! Nice touch there! The next thing we knew, my hard-nosed husband was cleaning out our trade in and exchanging keys for our fabulous new and gorgeous Passat special! Instead of feeling exhausted and coerced, we were treated with the utmost respect and came away exhilarated and truly enjoyed her sincere love for Volkswagen cars and her sales position. Even her introduction to Ene was pleasurable as we transitioned from Making the decision to buy to spending more to own! Your customer service is truly no. 1! Thank you so much for making our decision so easy for the first time ever! By the way, this is our second Volkswagen! Felicia and Everett Crawley More

I called several dealers after deciding on the car that I wanted. Andrew gave me the best price on his first quote. Although the car wasn't in stock, he found and got the exact car I was looking for. A fe wanted. Andrew gave me the best price on his first quote. Although the car wasn't in stock, he found and got the exact car I was looking for. A few dealerships I spoke with said, "good luck finding that." Andrew found it! Taking delivery was easy. I was told my options for extras without the hard sales that have come along with the buying process every other time I have bought new. I got a great interest rate without haggling. Andrew seemed less like a salesman and more like a guy that really loves cars and knows a lot about them. This was by far my most enjoyable new car buying experience ever. More

I went to Alexandria VW to buy my first car. This was a I went to Alexandria VW to buy my first car. This was a whole new experience for me, and I just moved to Virginia from out West, so I was quite n I went to Alexandria VW to buy my first car. This was a whole new experience for me, and I just moved to Virginia from out West, so I was quite nervous. I narrowed my choice down to a used Saturn Ion - it was finally a car that had fairly little mileage on it but was still in my price range. My salesman, Carlos Ayala let me take it for a couple of test drives, and really set me at ease. I had previously gone to another dealership where the salesman started to get quite pushy, but Carlos was not that way. I'm much more likely to buy something when I don't feel like I'm being forced/pushed into it, and part of the reason why I did end up buying the car was because Carlos was very patient and willing to work with me. The asking price for the car was already pretty good, but still towards the high end of my price range. When I asked if there was any way for them to bring it further down, Carlos was not only able to do so, but they also gave me a warranty (a short one, but a warranty nonetheless) and filled the car up with a full tank of gas rather than just the usual half tank for used cars. What really gave me peace of mind was them giving me a 24 hour grace period to take the car, and if I decided I didn't like it, I could return it with no questions asked. Before that I'd still felt good about the car, but wasn't yet 100% sure I'd go through with it. Their willingness to give me that time to take the car and Carlos working to get something like that for me was a big influence on my final decision to buy it. Yong helped out with all the paperwork, and he was great too. He was very patient and explained things very clearly to me. Overall, I felt very comfortable with both Carlos and Yong. They were very helpful, patient, and kind. I'm much more likely to buy a product (especially a huge investment like a car) when I'm dealing with people like that. It was a great experience! More

Normally, I wouldn't take the time to review an automobile dealer, as I am extremely critical of contemporary automotive manufacturing techniques with their planned obsolescence typically biased he automobile dealer, as I am extremely critical of contemporary automotive manufacturing techniques with their planned obsolescence typically biased heavily toward short-term manufacturer profit over long-term customer satisfaction. But in the case of Wes Greenway's Alexandria Volkswagen I feel compelled to make note of what sets them far apart from an all-too-common model. As a lifelong car/motorcycle enthusiast, I have encountered all manner and quality of vehicle manufacturing, dealers and 3rd-party suppliers over the past 33 years. Several have made occasionally good impressions with respect to one quality or another, be it sales/customer care, product value, serviceability or product integrity, but NONE in that span has stood out in EVERY SINGLE respect...none that is until I experienced the entirety of Alexandria VW. Having begun a relationship with this dealer over the modest requirement of a handful of OEM parts, my immediate respect and admiration for Fred M. (not to mention his erstwhile partner, Roberto G.) there, caused me to risk a foray into the Service Dept. (for work which I would normally do myself). My experience in Service was no less remarkable than in Parts. From underwriters Tracy M. and Bob M., to Service Techs Joey W. and Adam F., I was initially, then perpetually treated to the most personable, yet thoroughly experienced service department members I've ever met. This is not a service team that seeks to make busy work at the customer's expense, but a scrutinizing group that identifies the problem, makes every effort to resolve it, then carefully explains the procedure in a way the customer can understand and appreciate. Having had to use the dealership's incomparable Shuttle Service on more than one occasion, I've come to know and regard even the humble shuttle drivers Cecelia S. and Solomon A. in much the same respect; they exude no less the human quality than the rest. This unconventional attitude even pervades the Sales Dept., where Marcello G. has "helped" me experience what VW has to offer through 4 different vehicles, with perhaps even more on the horizon. There is more than coincidence taking place at Alexandria VW. This is an incomparable and complete team effort. Even more than that, Alexandria VW is a remarkable family business composed of hand-selected people that resemble the sterling qualities and desires of the dealer's ownership. My hat's off to Mr. Greenway and his son for owning, managing and perpetuating the best total automotive establishment...hands-down...I have ever seen in my life. More

I leased a Beetle Bug from Mr. John Mercer in 2008; started bringing my Beetle to Alexandria's location when the company closed. To my surprise Mr. Mercer had relocated to this location. Once again wit started bringing my Beetle to Alexandria's location when the company closed. To my surprise Mr. Mercer had relocated to this location. Once again with his assistant to Brian (sales)I have now leased the 20012 Beetle. I am more than please & happy once again with the advise of Mr. Mercer. I had the opportunity to meet Brian (sales)who extended excellent service explaining & detailing my new car. My overall experience for the last (4)years with the customer service from the service dept(Tracy),receptionists to repairs have all been friendly, professional & excellent service. Driving my new Beetle has turned a lot of heads; when asked I tell them about Alex VW regardless if they want to purchase or lease a car; you can't find a better place to come, feel @ home & do business. Yvonne Johnson More

fabulous dealership, wonderful, knowledgeable staff. Everyone was extremely helpful. It was a pleasant buying experience. I would highly recommend this dealership to all my friends and family. Everyone was extremely helpful. It was a pleasant buying experience. I would highly recommend this dealership to all my friends and family. More

My experience buying a 2012 Passat could not have been better. After a some negotiation, I was able to get the exact car I wanted at the price I wanted. The entire staff was very easy to work with and acc better. After a some negotiation, I was able to get the exact car I wanted at the price I wanted. The entire staff was very easy to work with and accomadting to my needs. More

Marcello managed my purchase of a new TDI and I would and will very highly recommend him and his dealership to anyone. He worked with me to quickly get to a price we were both happy with and he and his staf will very highly recommend him and his dealership to anyone. He worked with me to quickly get to a price we were both happy with and he and his staff made sure the that all steps in the process went quickly, smoothly, and transparently. Dealer options were offered and fully explained but there was no overdone pressure to buy things I wasn't interested in. The car was ready when promised in spotless condition with a full tank. Charles did a great run through of all the cars features and offered to set up my first service. The best part was the after-sale care. Marcello made sure everything was right and didn't abandon me after I had signed and paid. These guys are great. I can't recommend them highly enough. If you are looking for a VW, new or pre-owned, you should be sure to stop by. More

Never have I been to a dealer where my expectations were exceeded so well after my quest to fide a vehicle of value. Nicole was amazing in her detailed explanation of how the lease and other fiscal opportu exceeded so well after my quest to fide a vehicle of value. Nicole was amazing in her detailed explanation of how the lease and other fiscal opportunities were presented. The sales manager Marcello, clearly a professional in the business for a number of years and a local who know how to work well with others. Thank you for an experience that I will share with others. More