Alexandria Volkswagen

I agree, Sedeke Dunzo is great to work with! Great experience, found two used cars that fit my criteria. Sedeke was very informative and helped me understand the differences to find the best fit Great experience, found two used cars that fit my criteria. Sedeke was very informative and helped me understand the differences to find the best fit for me. Quick and easy process. More

Sedeke was awesome Sedeke was my sales person and he was great. Knowledgeable and helpful, it took less than a day from I met him to drive away my car. He also washed my Sedeke was my sales person and he was great. Knowledgeable and helpful, it took less than a day from I met him to drive away my car. He also washed my car inside and out for free. Very good after sale service More

Great Experience I had a great experience dealing with Ene Pakasaar, the financial consultant. She was very helpful throughout the entire process. Hopefully she will b I had a great experience dealing with Ene Pakasaar, the financial consultant. She was very helpful throughout the entire process. Hopefully she will be there when I buy my next car! More

Go to Bernie! Fantastic Service, and very helpful! Thank you Bernie!!!! This was an easy experience! I love my car! I was nervous but Bernie made me feel at ease an Fantastic Service, and very helpful! Thank you Bernie!!!! This was an easy experience! I love my car! I was nervous but Bernie made me feel at ease and helped me find exactly what I wanted. I am very happy with my purchase and will recommend family and friends to go to Bernie. I will be back to continue business. Thanks again Bernie!! More

my experience was pressure free the only way I would recommend this dealership is if ben Proctor is their salesman. He really has a pleasant personality and is very straight forward the only way I would recommend this dealership is if ben Proctor is their salesman. He really has a pleasant personality and is very straight forward More

Outstanding Service Experience Coming To Wes Greenway's Alexandria VW is a pleasure! The Staff from the Front Desk of the Service Area to the Service Advisor to Exiting the Door af Coming To Wes Greenway's Alexandria VW is a pleasure! The Staff from the Front Desk of the Service Area to the Service Advisor to Exiting the Door after the Service is completed are Professional and Time Sensitive. Recently I had to return on a day that snow was predicted for a recall that was suppose to take 3 hours. My appointment was for 9:00 AM. When I arrived, the staff was ready to begin! The appointment was completed in less than 3 hours and that was wonderful because the snowfall began and I wanted to get back home before the road conditions became too hazardous. Since I became the owner of a Volkswagen this past July,2014 I have returned to VW for a regular scheduled appointment and twice for 2 different recalls. Each time, the experience has been positive. I appreciate the Wireless Internet because as a Professional, I am able to complete work rather than simply sit and wait with nothing to do. However, if I did have free time, the fact there is a Shuttle to take customers to a nearby shopping area is also an added bonus. No one really wants to sit and wait for a vehicle anytime. However, if it has to be done, the staff of Alexandria Volkswagen makes sure it is time well spent. More

The best car purchasing experience. 2014 VW Tiguan. Great car purchasing experience at Alexandria VW. Chuck made sure I have the smoothest and least painful car purchase and he was able 2014 VW Tiguan. Great car purchasing experience at Alexandria VW. Chuck made sure I have the smoothest and least painful car purchase and he was able accomplish it. He is very knowledgable, straight to the point and most professional sales associate I had ever dealt with. Andy Benone structured the most suitable lease option what met my special lease criteria. Yong in business office was very descriptive and made sure I'm aware of all the details of my lease contract. Highly recommended dealer very knowledgeable and professional employees. More

Human nature is often to write “book-length” reviews of complaints, but not to take that same time & effort regarding excellent service experiences. But in the case of Wes Greenway's Alexandria Volkswagen complaints, but not to take that same time & effort regarding excellent service experiences. But in the case of Wes Greenway's Alexandria Volkswagen and VW of America Customer Service, I am compelled to take time to share what sets them head & shoulders above - in EVERY DEPARTMENT - all other dealerships and automobile makes that I’ve ever experienced personally and with friends/associates. After 5 months of online research and reviews looking for the best certified vehicle and dealer for me, I found exactly what I needed at Alex VW via AutoTrader.com. I stopped by for “just a look” at a Certified 2010 CC, and after stated that just sitting in & looking over the car was ALL that I wanted to do that day, I received immediate respect and ZERO PRESSURE from Barry L.; with full cooperation in providing me all the info I needed to leave PRESSURE FREE to go home and think about the car and my budget. I called him a few days later to stop by again for a test drive and he provided the same accommodation, respect and ZERO pressure; even after I took time to go buy lunch, research a bit more, and come back. It resulted in THE MOST PEACEFUL CAR BUYING EXPERIENCE THAT I HAVE EVER HAD, and I have the utmost admiration for the Alexandria VW sales training team and leadership. Barry L. felt like more of a “Consultant” than a “Salesperson”. My experience in the SERVICE DEPARTMENT HAS BEEN EQUALLY REMARKABLE; WITH SERIVCE MANAGER JONAH KABAZZI AND SERVICE ADVISOR JUSTYNE CANNATA PROVIDING UNPARRALED CUSTOMER SERVICE EXCELLENCE. In fact, ALL OF THE ALEXANDRIA VW SERIVCE ADVISORS – including Tracy M. and Bob M. – have consistently provided me the most personable, yet thoroughly experienced information and service that I've ever experience at any dealership anywhere regarding any vehicle make…PERIOD. I agree with other Alex VW reviews that state that “this is not a service team that seeks to make busy work at the customer's expense, but a scrutinizing group that identifies the problem, makes every effort to resolve it, then carefully explains the procedure in a way the customer can understand and appreciate.” I too have had to use the dealership's Shuttle Service on more than one occasion, and they exude the same exceptional customer focused attitude Alexandria VW’s leadership team, Sales Dept., Accounting, Service Dept., and Customer Support teams. This is a tribute to Mr. Wes Greenway and his son for owning, managing and maintaining the best automotive leadership team and organization that I have ever experienced in my life. And as if this were not enough, Volkswagen of America mirrors this experience at a national level. I HAVE NEVER BEEN THIS VALUED & RESPECTED IN MY AUTOMOTIVE EXPERIENCES AS I HAVE BEEN AT ALEXANDRIA VW AND VIA VOLKSWAGEN OF AMERICA. More

Me and my wife cam today looking for a new vehicle. I got approached by Chuck who was a sales person. He have no knowledge of the cars that they have in the dealership. I had to go internet myself and show h approached by Chuck who was a sales person. He have no knowledge of the cars that they have in the dealership. I had to go internet myself and show him what I saw and what I was looking for. Finally we were able to find the car. The car was not in the lot and he had to go to warehouse, he first decided to work out a deal, even before he will bring the car. Since I drove the car before it wasn't a problem for me. He went to talk to the Sales Manager, he came back about after 10 minutes with ridiculous numbers. When I asked him about the sales price of the car, he just told me if you don't like it just go away. I asked to speak to a Sales Manager and was introduced to Mr. Marcello Grimaldi, when I attempted to explain the problem I was treated the same horrible way. You don't like it just leave we will not sell you the car. I've been to many dealerships and change many different cars, but have never seen service so horrible. They don't stand by their words, and just trying to put you in the car. The specials they have online are not existent. I would never go to this dealership and definitely not recommending it to my friends. I hope that someone will read this review and will contact me regarding this situation. Dr. Max Kramer More

Fast and friendly service, I was greeted at the door, got everything I wanted done and they called the same day with an update. Completely satisfied! everything I wanted done and they called the same day with an update. Completely satisfied! More