Alexandria Volkswagen

Great deal at VW We had a really great experience buying our second car. We had a nice British guy named Gary serve us, and it went really well. He was knowledgeable a We had a really great experience buying our second car. We had a nice British guy named Gary serve us, and it went really well. He was knowledgeable and answered our questions well. Very happy with the deal he worked out for us and he even gave us a new USB cable for the appconnect system. Really recommend this place, everyone seems really nice. More

Pleasurable Experience I brought a brand new JETTA a couple of months ago and my credit wasn't good but Nadine spent all day with me she showed me a thousand cars. We went o I brought a brand new JETTA a couple of months ago and my credit wasn't good but Nadine spent all day with me she showed me a thousand cars. We went on alot of test drives till I felt bad, but she said it's ok this is my job, and I want u to be happy when u leave here.... so if u looking for a car and not sure of things she is the way to go!!! There was know pressure to buy I told her my budget and I LOVE MY BRAND NEW JETTA!!! More

Highly Recommend!! Staff was very friendly and helpful. Went in knowing exactly what I wanted and they provided it. I was pleased with the whole process and how smooth Staff was very friendly and helpful. Went in knowing exactly what I wanted and they provided it. I was pleased with the whole process and how smoothly everything went. I will definitely buy from them in the future and would highly recommend to my friends and family! More

Go with Harry Had a down to earth and enjoyable experience buying new with the considerate and professional Harry Wright. If you're looking for no spin and pressur Had a down to earth and enjoyable experience buying new with the considerate and professional Harry Wright. If you're looking for no spin and pressure, recommend you ask for Harry Wright. More

Great car buying experience Purchased 2015 Mercedes GL 450. Had a great car buying experience. Thanks to Katherine Carmon, the car buying process was swift. The deal was closed s Purchased 2015 Mercedes GL 450. Had a great car buying experience. Thanks to Katherine Carmon, the car buying process was swift. The deal was closed swiftly, and Katherine was helpful in getting us the deal we were looking for. Highly recommend Alexandria VW and Katherine. I will be back for any future car buying needs. More

Will never do business with this company Called because I was interested in purchasing a car from your dealership, unfortunately the salesman I spoke to did not want to do business with me. H Called because I was interested in purchasing a car from your dealership, unfortunately the salesman I spoke to did not want to do business with me. He told me that they don't do business ANY business over the phone which is unheard of because every car I have ever purchased was over the phone. He also informed me that your dealership only has ONE salesman for the entire dealership, and wouldn't allow me to speak with anyone else! I feel sorry for anyone who feels the need to business with your dealership. In any case I will be making it a point to make sure people know what to expect before doing business with your company. Part 2: Ok so I was finally able to get in contact with another salesman who was actually willing to work with me. Finally just when I thought I was wrong about what I said I get a call back to tell me that due to my review his manager was telling him not to do business with me until I took down this review! So instead of trying to gain my business and rectify the original problem they instead pushed me away and earned another poor review! You would think the manager would take the time to call me to speak to me personally about the situation instead he sends messages through his salesman. No wonder why this dealership is so poorly rated. More

Excellent Car-Buying Experience! Kat was incredibly knowledgeable and a pleasure to work with. I purchased a 2016 Golf SE TSI and couldn't be happier! Thanks Alexandria VW! Kat was incredibly knowledgeable and a pleasure to work with. I purchased a 2016 Golf SE TSI and couldn't be happier! Thanks Alexandria VW! More

Emergency Repair Handled Flawlessly I had a warning light for coolant, called late on a Monday night asking if they had any to top of the fluid. Eddie responded right away and came ou I had a warning light for coolant, called late on a Monday night asking if they had any to top of the fluid. Eddie responded right away and came out to top of the coolant. The problem seemed solved. Two days later, I saw the same warning light, and I called in assuming something was wrong and I needed to drop off the car for repair. Eddie was able to fit me in for the next day repair, and he worked with me to get a rental car so I could make it to work the next day. After a day, he promptly called after I got off of work to tell me the problem was a defective water pump that the same dealer installed in the late winter 2015. He told me that the repair was complete and that because of a warranty on the part, VW paid for the repairs. Overall, I had a great experience, prompt and personal service, and my car is back to normal.. In this city, it's great to have a dealer you can depend on for service. Eddie provided some of the best service I've experienced at any auto repair shop. More

Last impression I wish I could split my review in half because the sales experience I would rate 5 stars, but the last 30 minutes of finalizing the paperwork was a co I wish I could split my review in half because the sales experience I would rate 5 stars, but the last 30 minutes of finalizing the paperwork was a complete and utter disaster. The salesman, Brett Alexander, was attentive, knowledgeable, and friendly during the two days my husband and I came in and talked over the phone. I was exceedingly happy and thought that this truly was an amazing experience getting a car from a dealership. Before proceeding with the paperwork we wanted to confirm that all the fess and taxes were rolled in and there would be no additional fees, no one likes surprises right? Not only were we assured by Brett, but also confirmed by another sales person on Sunday evening, that what we were seeing on the paper was the final numbers; they were "open-book" there at Alexandria VW. However, when my husband and I are signing the documents there was an additional fee on the contract no one mentioned before. My understanding is that this is a "corporate fee" and there is nothing that they could do to waive the fee. That is when we asked to talk to a manager, to help explain why this fee was NOW just being explained to us. The GM, Andy, came into the the office and made it clear that there was nothing he could or would do about it and stated "if you don't like that, then we can can tear this contract and bring in the next people ready to sign, because its getting late." Now I don't know about you, but I expect a little customer service when I am purchasing a car from a dealership. A simple explanation of the fee, an apology for letting TWO salesmen confirm that there were no additional fees coming our way, and some time to discuss with my husband would have sufficed, but instead we were asked to leave the room like our business wasn't good enough and we weren't worth the time or effort. At the end of the day, I made a decision that my time and effort in looking for a new vehicle was worth more than making a point of walking out. I went back into the office and signed the paperwork, and Brett actually stayed with me until that was finished. He apologized for not mentioning the fee and so did the financial person. However, there was no apologies from the GENERAL MANAGER for his rudeness and lack of customer service. For that, I will make sure to make it a point to tell EVERYONE that I know and make sure they tell everyone they know NOT to go to Alexandria Volkswagen to get your car. More

Excellent service the team worked with me to give me a great deal. I got the exact car I wanted. Super happy with the service. Brett was very easy to work with the team worked with me to give me a great deal. I got the exact car I wanted. Super happy with the service. Brett was very easy to work with More