Alexandria Volkswagen

Great service department Whenever I need service on my Jetta, I go to Tracy at Alexandria VW. Her knowledge and friendliness makes me feel comfortable and appreciated. I highl Whenever I need service on my Jetta, I go to Tracy at Alexandria VW. Her knowledge and friendliness makes me feel comfortable and appreciated. I highly recommend Alexandria VW for service. Keep up the good work! More

One star not accurate--negative stars for this dealership The dealer I worked with, Bernard B., conned me into leasing a front-wheel drive when I explicitly went to lease a 4motion. We went for a test drive The dealer I worked with, Bernard B., conned me into leasing a front-wheel drive when I explicitly went to lease a 4motion. We went for a test drive and he asked me how it felt, being it was AWD, etc., then after changing the color selection, it turns out I got a FWD but did not know it until it was too late. I explicitly asked whether the one in the new color was AWD and he said yes. My fault for not inspecting what he gave me more carefully, but I never expected someone would do that to a customer. I hope he has since been fired. What a nasty place to do business. I will never go back to the Alexandria VW dealership. More

Very knowledgeable; Helpful Recently I recently visited the Wes greenway volkswagen dealership in Alexandria. I'm looking to purchase a new car so I'm checking various dealership Recently I recently visited the Wes greenway volkswagen dealership in Alexandria. I'm looking to purchase a new car so I'm checking various dealerships. A nice sales rep named Clarence helped me. He proved to be very knowledgeable about your inventory and was able to answer all of my questions. I will definitely recommend Clarence and the dealership to my friends and family! More

Best Service Department I seldom write reviews but this is important for me to share. Alexandria VW is the furthest from my home within a 15 mile radius but I decided to giv I seldom write reviews but this is important for me to share. Alexandria VW is the furthest from my home within a 15 mile radius but I decided to give them a try after experiencing the commonly rotten experience at the nearby dealerships. The whole experience from appointment making to waiting room to checkout out was seamless. They are so efficient that the appointment took exactly the estimated time even though I was late showing up. I am more than a satisfied customer. More

Awesome service Fred made my car buying experience awesome. He listened, he CARED what I wanted, and did not pressure me. I am SO EXCITED for my beautiful beetle. Fred made my car buying experience awesome. He listened, he CARED what I wanted, and did not pressure me. I am SO EXCITED for my beautiful beetle. I feel like he covered all the bases with me and I knew exactly what I was getting and it exceeded my expectations. Thanks VW! More

Great price, timely and everything expected!!! I first used Truecar then actually upgraded the model I wanted, they were completely straightforward, respectful of my time, gave me the best deal, an I first used Truecar then actually upgraded the model I wanted, they were completely straightforward, respectful of my time, gave me the best deal, and got me on my way. Drove down 3 hours they picked me up from the rental car place, had the car detailed and ready to go...much better than around by me for sure!!! More

Excellent service!!! first experience at this dealership. Dealt with Tracy who was friendly, knowledgeable and professional. Everything was completed as promised and overa first experience at this dealership. Dealt with Tracy who was friendly, knowledgeable and professional. Everything was completed as promised and overall a very positive experience. Definitely will be back. More

Excellent Service Department I have a Diesel Jetta. I am seriously disgusted with the Volkswagen Corporation for intentionally manipulating emmsions controls of desisl engines. I have a Diesel Jetta. I am seriously disgusted with the Volkswagen Corporation for intentionally manipulating emmsions controls of desisl engines. The Service Department and Service Personel representing VW at Wes Greenway Alexandria Volkswagen has partcally restored my faith in VW with their outstanding service. Tracy Martin, Service Representative, is the STAR in the Service Department, at Wes Greenway Alexandria VW Dealership. Tracy's vast knowledge of the product line and her expertise in repair and warranty work make her the go to Service Rep. Communication and explaining your service needs as well as, alternatives available to the customer are just one of Tracy's many strengths. Have a question, she will answer it. If she doesn't know the answer, she immediately gets the person who is the expert and get the answer and à resolution fot you. Need service, had difficulty with a Service Representative in the past, call Tracy. Even if you do not have a VW, call Tracy. More

Great Service I bought a 2016 GTI yesterday after working with Fred and the process was very smooth and surprisingly quick for a car dealership. I arrived at around I bought a 2016 GTI yesterday after working with Fred and the process was very smooth and surprisingly quick for a car dealership. I arrived at around 3pm and was driving off the lot by 7. Ene was also very helpful in informing me on all the credit information in front of me. I'd recommend! More