Alexandria Volkswagen

Great service My sales person was great to say she met me in the parking lot waiting and was very patience and trying to really help with every part of seeing i was My sales person was great to say she met me in the parking lot waiting and was very patience and trying to really help with every part of seeing i was satisfied thank you Mrs Katherine More

Review I was pleased with the staff and service I received and I would recommend Alexandria Volkswagen and do business with them again when I want an additi I was pleased with the staff and service I received and I would recommend Alexandria Volkswagen and do business with them again when I want an additional vehicle. More

Excellent Service and Staff Katherine was very accomodating, knowledgable and professional. The purchase was a very smooth process. Hands down on of the best car buying experienc Katherine was very accomodating, knowledgable and professional. The purchase was a very smooth process. Hands down on of the best car buying experiences thus far. More

Dishonest, Manipulative and Coercive Sales Staff The sales staff at Alexandria Volkswagen are dishonest, manipulative and coercive. Katherine Carmon was my salesperson, and the price she charged my m The sales staff at Alexandria Volkswagen are dishonest, manipulative and coercive. Katherine Carmon was my salesperson, and the price she charged my mother and I for a car was much higher than the advertised price. Katherine Carmon didn’t review the deal paperwork with us, and she shuffled my mother directly to the finance office while I was briefly absent to use the restroom. Unfortunately, I didn’t thoroughly read all of the paperwork until later, because I felt rushed since we were already in front of the finance manager. I previously posted a negative review for Alexandria Volkswagen to express my displeasure about the way we were treated. Shortly after that, the sales manager named Andy Benone called to tell me that our license plates were ready for pickup. He then proceeded to tell me that he had read my negative review, and he was offended that I spoke badly about their sales and service departments. Then Andy Benone told me the dealership was private property, and he could charge me with trespassing to keep me from coming there, because of my negativity. It was evident that the sales manager was threatening to prevent me from picking up our license plates because I posted a negative review against Alexandria Volkswagen. So I told him I would remove the bad review, and that seemed to appease him. No one should have to be subjected to that kind of bullying from a car dealership, especially not from sales staff after you have given them your business and spent your hard earned money. The service department could be more technically competent in diagnosing and repairing issues (I still have two unresolved issues after repeated visits), but at least I have been treated with respect by the service staff. Also, the parts department is top notch, and Fred is the best. However, because of my very negative experiences with the sales department, I will NEVER visit Alexandria Volkswagen in the future for any services. Please use caution if you visit that dealership. More

Love my new Golf and Gary Campbell was the best! I'm military and found the Golf prices way better in Alexandria than where I was moving in New England. Gary helped me quickly and professionally, no I'm military and found the Golf prices way better in Alexandria than where I was moving in New England. Gary helped me quickly and professionally, no haggling or pressure, setting me up in an hour of making the move. He also took care of everything when I got the car picked up to be shipped to my new location. Couldn't ask for more and saved thousands. Thanks, Gary. You'll always get my business. More

Fast, Fun, and Efficient Please ask for Gary when getting your car at Alexandria Volkswagen. He was so helpful, nice, and honest. I got my car within just a couple of hours, i Please ask for Gary when getting your car at Alexandria Volkswagen. He was so helpful, nice, and honest. I got my car within just a couple of hours, in and out of the dealership. I couldn't believe how easy it all was. Amazing experience. More

Worth the drive! When I found myself unexpectedly needing a car, I spent countless hours online looking at used cars and pulling CarFax after CarFax. It was a scary or When I found myself unexpectedly needing a car, I spent countless hours online looking at used cars and pulling CarFax after CarFax. It was a scary ordeal thinking of putting thousands of dollars out there and not knowing what I would get. Finally, I came across Alexandria VW and my search was over! I live chatted with a representative after hours, who emailed the manager to see if two cars I was interested in were still available. I needed to know because it was a 3 1/2 hour drive to the dealership and I needed to leave at 6 am the next morning! The manager emailed me late that night, and then again in the morning. While one of the cars I was looking at was sold, there were many great vehicles at amazing prices to choose from. Katherine Carmon, our sales specialist, was an amazing, no pressure, car phenom! Needless to say, I left with TWO cars and got a great deal on an unexpected trade as well! More

Excellent Service It was a pleasure working with Ms. Carmon. Katherine was extremely professional, knowledgeable, and courteous. I had originally brought my car in fo It was a pleasure working with Ms. Carmon. Katherine was extremely professional, knowledgeable, and courteous. I had originally brought my car in for repair. Felipe Rodelas was also very helpful in the service department. Ms. Pakasaar was also very helpful. I am a longtime, repeat customer and my family appreciates the customer service at Alexandria Volkswagen. More

New 2017 Passat Purchase Katherine was a pleasure to work with. She was extremely knowledgeable about the two different model Volkswagen vehicles that I wanted to test drive. Katherine was a pleasure to work with. She was extremely knowledgeable about the two different model Volkswagen vehicles that I wanted to test drive. There were a couple of complex questions that I asked and she had the answers immediately when we got back to her desk without having to ask again. I ended up walking away with a brand new car and I have never bought a new car before. Thank you again! More

Great Working with Arjay Arjay has been a great gentleman to work with in purchasing a vehicle from Alexandria Volkswagen. He really seemed to understand buyers wanting to Arjay has been a great gentleman to work with in purchasing a vehicle from Alexandria Volkswagen. He really seemed to understand buyers wanting to make the right decision, and proved he is the right man to work with. Highly recommend seeking him out if you are interested in a VW. Nick More